Thomas Baes Arteveldehogeschool BEM_3_SCM_01
Samenvatting Supply Chain
Optimization
1
,Thomas Baes Arteveldehogeschool BEM_3_SCM_01
Inhoud
1. Part 1: Project Management ........................................................................................................... 5
1.1. Intro Project Management .................................................................................................... 5
1.1.1 Kenmerken van een “project” ........................................................................................... 5
1.1.2 Project Management Driehoek ......................................................................................... 5
1.1.3 Project LifeCycle (= project fases) ..................................................................................... 5
1.1.4 Project Methodologieën ................................................................................................... 6
1.2. Project Initiatie & Planning .................................................................................................... 7
1.2.1 Doel van een project ......................................................................................................... 7
1.2.2 Scope van een project ....................................................................................................... 7
1.2.3 Deliverables ....................................................................................................................... 8
1.2.4 Project planning ................................................................................................................ 8
1.2.5 Project Financials/financiële doelen ................................................................................. 9
1.3. Uitvoering & monitoring...................................................................................................... 11
1.3.1 Tollgate review/Stagegates.............................................................................................. 11
1.4. Project afsluiting .................................................................................................................. 12
2. Part 2: Process Optimization ......................................................................................................... 13
2.1. Introductie lean management ............................................................................................. 13
2.1.1 Toyota production system ............................................................................................... 13
2.2. Introductie six sigma (6S)..................................................................................................... 14
2.2.1 De Six Sigma methode offert ........................................................................................... 14
2.2.2 Theory of constraints ...................................................................................................... 15
2.3. Principes van Womack ......................................................................................................... 15
2.3.1 1. Specify value ................................................................................................................ 16
2.3.2 2. Identify the value stream - VSM .................................................................................. 17
2.3.3 3. Create FLOW ................................................................................................................ 18
2.3.4 4. Let the customer ‘pull’ value ....................................................................................... 19
2.3.5 5. Pursuit of perfection.................................................................................................... 19
2.4. Lean filosofie van Toyota ..................................................................................................... 20
2.4.1 Principle 1: base management decisions on LT philosophy, even at the expense of ST
financial goals................................................................................................................................ 21
2.4.2 Principle 2: create continuous flow to bring problems to the surface ............................ 21
2.4.3 Principle 3: use pull systems to avoid overproduction .................................................... 22
2.4.4 Principle 4: level out workload (heijunka)....................................................................... 22
2.4.5 Principle 5: build a culture of stopping to fix problems, get quality right the first time . 23
2
,Thomas Baes Arteveldehogeschool BEM_3_SCM_01
2.4.6 Principle 6: standardized tasks and processes are the foundation for continuous
improvement and empowerment................................................................................................. 23
2.4.7 Principle 7: Use visual control so no problems are hidden ............................................. 24
2.4.8 Principle 8: only reliable, thoroughly tested technology that serves the people and
process 24
2.4.9 Principle 9: grow leaders who thoroughly understand the work, live the philosophy and
teach others .................................................................................................................................. 24
2.4.10 Principle 10: develop exceptional people and teams who follow your company’s
philosophy 24
2.4.11 Principle 11: respect, challenge and help your suppliers ........................................... 24
2.4.12 Principle 12: go and see for yourself to thoroughly understand the situation (Genchi
genbutchu – go to the gemba – go and see)................................................................................. 25
2.4.13 Principle 13: make decisions slowly by consensus, thoroughly considering all options
and implement quickly.................................................................................................................. 25
2.4.14 Principle 14: become a learning organization by relentless reflection (Hansei) and
continuous improvement (kaizen) ................................................................................................ 25
2.5. Lean tools............................................................................................................................. 25
2.5.1 Flow, Line balancing and Spaghetti diagram ................................................................... 26
2.5.2 Generic pull system ......................................................................................................... 26
2.5.3 WIP .................................................................................................................................. 27
2.5.4 The sea of inventory, Standardized work, 5S, Kanban, Improvement board and Poka
Yoke 27
2.5.5 5 times why ..................................................................................................................... 28
2.5.6 SMED ............................................................................................................................... 29
2.5.7 OEE – overall equipment effectiveness ........................................................................... 29
2.5.8 Ishikawa ........................................................................................................................... 30
2.6. Process optimization methods ............................................................................................ 31
2.6.1 Processen ........................................................................................................................ 31
2.6.2 kwantitatieve data analyse .............................................................................................. 32
2.6.3 Kwalitatieve 5W2H .......................................................................................................... 33
2.6.4 Kaizen .............................................................................................................................. 33
2.6.5 CAPA ................................................................................................................................ 34
2.6.6 Where do lean and six sigma meet? ............................................................................... 34
2.6.7 Six sigma & DMAIC .......................................................................................................... 35
3. Change management .................................................................................................................... 38
3.1. Introduction to change management .................................................................................. 38
3.2. Change management in practice ......................................................................................... 38
3.2.1 Kotter change management ............................................................................................ 39
3
, Thomas Baes Arteveldehogeschool BEM_3_SCM_01
3.2.2 Kubler-Ross ...................................................................................................................... 39
3.2.3 Change model – starting conditions for change.............................................................. 41
3.2.4 ADKAR ............................................................................................................................. 41
3.2.5 McKinsey 7S model: ........................................................................................................ 42
4. Supply chain management en Finance ......................................................................................... 43
4.1. Supply chain management – recap ..................................................................................... 43
4.1.1 Supply chain management definition ............................................................................. 43
4.1.2 Recap Y1 and Y2 .............................................................................................................. 44
4.2. Supply chain finance ............................................................................................................ 46
4.2.1 The supply chain triangle ................................................................................................ 46
4.2.2 Financial benchmarking in two dimensions .................................................................... 51
4.2.3 Financial target setting .................................................................................................... 52
4.2.4 The KPI dashboard........................................................................................................... 55
4
Samenvatting Supply Chain
Optimization
1
,Thomas Baes Arteveldehogeschool BEM_3_SCM_01
Inhoud
1. Part 1: Project Management ........................................................................................................... 5
1.1. Intro Project Management .................................................................................................... 5
1.1.1 Kenmerken van een “project” ........................................................................................... 5
1.1.2 Project Management Driehoek ......................................................................................... 5
1.1.3 Project LifeCycle (= project fases) ..................................................................................... 5
1.1.4 Project Methodologieën ................................................................................................... 6
1.2. Project Initiatie & Planning .................................................................................................... 7
1.2.1 Doel van een project ......................................................................................................... 7
1.2.2 Scope van een project ....................................................................................................... 7
1.2.3 Deliverables ....................................................................................................................... 8
1.2.4 Project planning ................................................................................................................ 8
1.2.5 Project Financials/financiële doelen ................................................................................. 9
1.3. Uitvoering & monitoring...................................................................................................... 11
1.3.1 Tollgate review/Stagegates.............................................................................................. 11
1.4. Project afsluiting .................................................................................................................. 12
2. Part 2: Process Optimization ......................................................................................................... 13
2.1. Introductie lean management ............................................................................................. 13
2.1.1 Toyota production system ............................................................................................... 13
2.2. Introductie six sigma (6S)..................................................................................................... 14
2.2.1 De Six Sigma methode offert ........................................................................................... 14
2.2.2 Theory of constraints ...................................................................................................... 15
2.3. Principes van Womack ......................................................................................................... 15
2.3.1 1. Specify value ................................................................................................................ 16
2.3.2 2. Identify the value stream - VSM .................................................................................. 17
2.3.3 3. Create FLOW ................................................................................................................ 18
2.3.4 4. Let the customer ‘pull’ value ....................................................................................... 19
2.3.5 5. Pursuit of perfection.................................................................................................... 19
2.4. Lean filosofie van Toyota ..................................................................................................... 20
2.4.1 Principle 1: base management decisions on LT philosophy, even at the expense of ST
financial goals................................................................................................................................ 21
2.4.2 Principle 2: create continuous flow to bring problems to the surface ............................ 21
2.4.3 Principle 3: use pull systems to avoid overproduction .................................................... 22
2.4.4 Principle 4: level out workload (heijunka)....................................................................... 22
2.4.5 Principle 5: build a culture of stopping to fix problems, get quality right the first time . 23
2
,Thomas Baes Arteveldehogeschool BEM_3_SCM_01
2.4.6 Principle 6: standardized tasks and processes are the foundation for continuous
improvement and empowerment................................................................................................. 23
2.4.7 Principle 7: Use visual control so no problems are hidden ............................................. 24
2.4.8 Principle 8: only reliable, thoroughly tested technology that serves the people and
process 24
2.4.9 Principle 9: grow leaders who thoroughly understand the work, live the philosophy and
teach others .................................................................................................................................. 24
2.4.10 Principle 10: develop exceptional people and teams who follow your company’s
philosophy 24
2.4.11 Principle 11: respect, challenge and help your suppliers ........................................... 24
2.4.12 Principle 12: go and see for yourself to thoroughly understand the situation (Genchi
genbutchu – go to the gemba – go and see)................................................................................. 25
2.4.13 Principle 13: make decisions slowly by consensus, thoroughly considering all options
and implement quickly.................................................................................................................. 25
2.4.14 Principle 14: become a learning organization by relentless reflection (Hansei) and
continuous improvement (kaizen) ................................................................................................ 25
2.5. Lean tools............................................................................................................................. 25
2.5.1 Flow, Line balancing and Spaghetti diagram ................................................................... 26
2.5.2 Generic pull system ......................................................................................................... 26
2.5.3 WIP .................................................................................................................................. 27
2.5.4 The sea of inventory, Standardized work, 5S, Kanban, Improvement board and Poka
Yoke 27
2.5.5 5 times why ..................................................................................................................... 28
2.5.6 SMED ............................................................................................................................... 29
2.5.7 OEE – overall equipment effectiveness ........................................................................... 29
2.5.8 Ishikawa ........................................................................................................................... 30
2.6. Process optimization methods ............................................................................................ 31
2.6.1 Processen ........................................................................................................................ 31
2.6.2 kwantitatieve data analyse .............................................................................................. 32
2.6.3 Kwalitatieve 5W2H .......................................................................................................... 33
2.6.4 Kaizen .............................................................................................................................. 33
2.6.5 CAPA ................................................................................................................................ 34
2.6.6 Where do lean and six sigma meet? ............................................................................... 34
2.6.7 Six sigma & DMAIC .......................................................................................................... 35
3. Change management .................................................................................................................... 38
3.1. Introduction to change management .................................................................................. 38
3.2. Change management in practice ......................................................................................... 38
3.2.1 Kotter change management ............................................................................................ 39
3
, Thomas Baes Arteveldehogeschool BEM_3_SCM_01
3.2.2 Kubler-Ross ...................................................................................................................... 39
3.2.3 Change model – starting conditions for change.............................................................. 41
3.2.4 ADKAR ............................................................................................................................. 41
3.2.5 McKinsey 7S model: ........................................................................................................ 42
4. Supply chain management en Finance ......................................................................................... 43
4.1. Supply chain management – recap ..................................................................................... 43
4.1.1 Supply chain management definition ............................................................................. 43
4.1.2 Recap Y1 and Y2 .............................................................................................................. 44
4.2. Supply chain finance ............................................................................................................ 46
4.2.1 The supply chain triangle ................................................................................................ 46
4.2.2 Financial benchmarking in two dimensions .................................................................... 51
4.2.3 Financial target setting .................................................................................................... 52
4.2.4 The KPI dashboard........................................................................................................... 55
4
