Medical Office Procedures- Module Exam Solved Correctly To Score A
1. active listening the process of giving full attention during an exchange
and min-
imizing interruptions
2. empathy identification for patients' feelings
3. open-ended questions questions that require more than a "yes" or "no"
4. close-ended questions questions that can be answered with "yes" or "no"
5. reflecting the practice of repeating the patient's statement so
the patient knows they have been understood
6. stereotyping prejudging others based solely on gender, ethnic
background, or other identifying factors
7. discriminating taking some sort of action against a person based
solely on a stereotype
8. subject line the part of a business letter that describes the letter's
purpose
9. salutation The component of a business letter that serves as the
greeting. It appears two lines after the subject line and
carries the same name as the inside address.
10. body the main part of the business letter
11. closing the part of a letter that appears two lines after the end of
the body
12. proofreading the process of checking written information for
spelling or other errors
13. postage meter an electronic device which weighs mail pieces,
determines correct
postage, and prints postage on envelopes or labels
1/
8
, Medical Office Procedures- Module Exam Solved Correctly To Score A
14. triage to place patients in priority order
2/
8
1. active listening the process of giving full attention during an exchange
and min-
imizing interruptions
2. empathy identification for patients' feelings
3. open-ended questions questions that require more than a "yes" or "no"
4. close-ended questions questions that can be answered with "yes" or "no"
5. reflecting the practice of repeating the patient's statement so
the patient knows they have been understood
6. stereotyping prejudging others based solely on gender, ethnic
background, or other identifying factors
7. discriminating taking some sort of action against a person based
solely on a stereotype
8. subject line the part of a business letter that describes the letter's
purpose
9. salutation The component of a business letter that serves as the
greeting. It appears two lines after the subject line and
carries the same name as the inside address.
10. body the main part of the business letter
11. closing the part of a letter that appears two lines after the end of
the body
12. proofreading the process of checking written information for
spelling or other errors
13. postage meter an electronic device which weighs mail pieces,
determines correct
postage, and prints postage on envelopes or labels
1/
8
, Medical Office Procedures- Module Exam Solved Correctly To Score A
14. triage to place patients in priority order
2/
8
