Zendesk Administrator Exam/ Section 3
User Experience
1. What is the default language in Zendesk
ANS The default language in Zendesk is the language the agents see in
the agent interface by default ad the end users see in the Help Center
by default
2. How to set the default language for your account?
ANS Click 'Admin'> Set- tings>Account> Select 'Localization' tab >
beside 'languages' (select a language from the drop-down > Click
'Save'
3. What two time formats can you choose from in Zendesk
ANS 12 hours clock OR 24 hour clock
4. True or False On Professional and Enterprise your staff and end-users
can set their ow time zone in their user profile
ANS True
5. Which versions of Zendesk offer multiple languages?
1/
, ANS Professional and En- terprise offer multiple languages
6. What are Multiple Languages used for?
ANS Multiple languages are used to de- termine the language used in
the system messages and email notification that are generated by your
business rules.
7. If you have or you can enable languages in your Help
Center and set up your knowledge base to deliver content in your supported
languages
ANS Guide Professional or Enterprise
8. To provide support to multiple languages in Zendesk first you have to
?
ANS Select the languages you would like to support in your instance.
Admin> settings>account> localization tab> Languages > click
'additional languages' > select desired languages and save
9. How can you use languages within triggers?
ANS Example ;you can create au- tomations or triggers that route
tickets through your workflow based on the language setting of the
requester.
10.True of False Users cannot change to the language they want in the help
2/
User Experience
1. What is the default language in Zendesk
ANS The default language in Zendesk is the language the agents see in
the agent interface by default ad the end users see in the Help Center
by default
2. How to set the default language for your account?
ANS Click 'Admin'> Set- tings>Account> Select 'Localization' tab >
beside 'languages' (select a language from the drop-down > Click
'Save'
3. What two time formats can you choose from in Zendesk
ANS 12 hours clock OR 24 hour clock
4. True or False On Professional and Enterprise your staff and end-users
can set their ow time zone in their user profile
ANS True
5. Which versions of Zendesk offer multiple languages?
1/
, ANS Professional and En- terprise offer multiple languages
6. What are Multiple Languages used for?
ANS Multiple languages are used to de- termine the language used in
the system messages and email notification that are generated by your
business rules.
7. If you have or you can enable languages in your Help
Center and set up your knowledge base to deliver content in your supported
languages
ANS Guide Professional or Enterprise
8. To provide support to multiple languages in Zendesk first you have to
?
ANS Select the languages you would like to support in your instance.
Admin> settings>account> localization tab> Languages > click
'additional languages' > select desired languages and save
9. How can you use languages within triggers?
ANS Example ;you can create au- tomations or triggers that route
tickets through your workflow based on the language setting of the
requester.
10.True of False Users cannot change to the language they want in the help
2/
