NEA-BC Certification 2026 |EXAM
Questions and Answers
A concentration on key aspects of the work environment, specifically the people,
the physical environment, and the job resources, can enhance healthcare working
conditions. This is an exam of:
a. Effective decision-making
b. Transactional leadership
c. Transformational leadership
d. Meaningful recognition - Correct answer-c. Transformational leadership
This transforms through contextual and cultural changes that relate to the people,
physical environment and job resources. The leader is aware of all that is going on
in the organization.
A key consideration in the process of group dynamics for the nurse manager to
remember is that the stage of group formation a where work is most effective is
the:
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,a. Norming stage
b. Storming stage
c. Forming stage
d. Performing stage - Correct answer-d. Performing stage
The performing stage is the final stage of group formation, where the energy of the
group is focused on achieving its goals in a collaborative atmosphere.
Forming: In the beginning, when a new team forms, individuals will be unsure of
the team's purpose, how they fit in, and whether they'll work well with one another.
They may be anxious, curious, or excited to get going. However they feel, they'll
be looking to the team leader for direction. This may take some time, as people get
to know their new colleagues and one another's ways of working.
Storming: people start to push against the established boundaries. Conflict or
friction can also arise between team members as their true characters - and their
preferred ways of working - surface and clash with other people's. At this stage
team members may challenge your authority or management style, or even the
team's mission.
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,Norming: People start to resolve their differences, appreciate one another's
strengths, and respect your authority as a leader. Now that they know one another
better, your team members will feel more comfortable asking for help and offering
constructive feedback.
A model that treats errors as system failures and encourages error identification
and correction without placing blame on individuals in an attempt to improve
patient safety is called:
a. Just culture
b. Emotional intelligence
c. Transformational Leadership
d. Appreciative Inquiry - Correct answer-a. Just culture
In a just culture, patient safety is enhanced by treating errors as system failures and
encouraging error identification and correction without placing blame on
individuals.
A nurse leader feels there are issues on the unit preventing the staff from improving
their patient experience scores. Evidence-based practices have been identified,
education provided, and strategies implemented. However, results are not
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, improving. What qualitative design could be used to gain insight into future
strategies?
a. Ethnographic
b. Predictive
c. Descriptive
d. Case Study - Correct answer-a. Ethnographic
Helps describe the culture within which people live their daily lives and the impact
of this culture on their behavior.
A nurse leader must realize that in order for innovation to occur in staff nurses'
practice, the leader must also manage based on the principles of innovation. Which
behavior is an innovation principle?
a. create innovation skills, knowledge and attitudes
b. limit the allocation of resources to support innovation
c. change in difficult; staff and leaders will always embrace it
d. limit the interaction with staff along the journey from idea to implementation -
Correct answer-a. create innovation skills, knowledge and attitudes
©COPYRIGHT 2025, ALL RIGHTS RESERVED 4
Questions and Answers
A concentration on key aspects of the work environment, specifically the people,
the physical environment, and the job resources, can enhance healthcare working
conditions. This is an exam of:
a. Effective decision-making
b. Transactional leadership
c. Transformational leadership
d. Meaningful recognition - Correct answer-c. Transformational leadership
This transforms through contextual and cultural changes that relate to the people,
physical environment and job resources. The leader is aware of all that is going on
in the organization.
A key consideration in the process of group dynamics for the nurse manager to
remember is that the stage of group formation a where work is most effective is
the:
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
,a. Norming stage
b. Storming stage
c. Forming stage
d. Performing stage - Correct answer-d. Performing stage
The performing stage is the final stage of group formation, where the energy of the
group is focused on achieving its goals in a collaborative atmosphere.
Forming: In the beginning, when a new team forms, individuals will be unsure of
the team's purpose, how they fit in, and whether they'll work well with one another.
They may be anxious, curious, or excited to get going. However they feel, they'll
be looking to the team leader for direction. This may take some time, as people get
to know their new colleagues and one another's ways of working.
Storming: people start to push against the established boundaries. Conflict or
friction can also arise between team members as their true characters - and their
preferred ways of working - surface and clash with other people's. At this stage
team members may challenge your authority or management style, or even the
team's mission.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
,Norming: People start to resolve their differences, appreciate one another's
strengths, and respect your authority as a leader. Now that they know one another
better, your team members will feel more comfortable asking for help and offering
constructive feedback.
A model that treats errors as system failures and encourages error identification
and correction without placing blame on individuals in an attempt to improve
patient safety is called:
a. Just culture
b. Emotional intelligence
c. Transformational Leadership
d. Appreciative Inquiry - Correct answer-a. Just culture
In a just culture, patient safety is enhanced by treating errors as system failures and
encouraging error identification and correction without placing blame on
individuals.
A nurse leader feels there are issues on the unit preventing the staff from improving
their patient experience scores. Evidence-based practices have been identified,
education provided, and strategies implemented. However, results are not
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
, improving. What qualitative design could be used to gain insight into future
strategies?
a. Ethnographic
b. Predictive
c. Descriptive
d. Case Study - Correct answer-a. Ethnographic
Helps describe the culture within which people live their daily lives and the impact
of this culture on their behavior.
A nurse leader must realize that in order for innovation to occur in staff nurses'
practice, the leader must also manage based on the principles of innovation. Which
behavior is an innovation principle?
a. create innovation skills, knowledge and attitudes
b. limit the allocation of resources to support innovation
c. change in difficult; staff and leaders will always embrace it
d. limit the interaction with staff along the journey from idea to implementation -
Correct answer-a. create innovation skills, knowledge and attitudes
©COPYRIGHT 2025, ALL RIGHTS RESERVED 4
