ETC Exam updated study guide actual
questions and CORRECT answers
!! TQ !!
When faced with an ethical dilemma in the dispatch center, The ETC should first follow
established 3 P's: - CORRECT ANSWER Protocols, Procedures, and Policies
A procedure that has been highly defined and structured and placed into a reference system -
CORRECT ANSWER Protocol
The specific steps or actions to be completed in a given situation - CORRECT
ANSWER Procedure
A general course of action that is desired or required in certain circumstances or events -
CORRECT ANSWER Policy
!! TQ !!
ETCS are the first, first responder and are recognized as the first Incident Commander (IC)
until the IC is on the scene. - CORRECT ANSWER True
Each communication center that is a part of the automatic emergency number network that
automatically routes 911 calls to the appropriate ETC center based on location - CORRECT
ANSWER Public Safety Answering Point (PSAP)
In some emergency communication centers, the responsibilities of calltaking and dispatching
(the two main duties for ETCS) are distinct roles performed by separate individuals. -
CORRECT ANSWER True
The approach in which the calltaker collects information and provides instruction while the
dispatcher relays the appropriate response code at predetermined points during caller
questioning - CORRECT ANSWER Horizontal Dispatch
, The approach in which calltaking and dispatching responsibilities are performed by the same
person - CORRECT ANSWER Vertical Dispatch
!! TQ !!
Serves as a guideline in determining whether initial certification and/or recertification should
be granted in assessing grounds for possible suspension or termination - CORRECT
ANSWER Code of Ethics
!! TQ !!
If a field unit needs a certain type of assistance, it is up to that field unit to locate, notify, and
coordinate the additional resources - CORRECT ANSWER False
!! TQ !!
An electronic device designed for use by persons with hearing or speech difficulties -
CORRECT ANSWER Telecommunications device for the deaf (TDD)
!! TQ !!
Another name for TDDs - CORRECT ANSWER Teletypewriter (TTY)
The ability to take the Automatic number identification (ANI) number and "dip" the number
into an address database - CORRECT ANSWER Automatic location information (ALI)
A network of computers using common software to complete the minute-to-minute chores of
the center - CORRECT ANSWER Computer-aided dispatch (CAD) system
Tracks the movements of field units - CORRECT ANSWER Automatic Vehicle
Location (AVL)
!! TQ !!
The total number of emergency calls has increased dramatically due to wireless technology -
CORRECT ANSWER True
questions and CORRECT answers
!! TQ !!
When faced with an ethical dilemma in the dispatch center, The ETC should first follow
established 3 P's: - CORRECT ANSWER Protocols, Procedures, and Policies
A procedure that has been highly defined and structured and placed into a reference system -
CORRECT ANSWER Protocol
The specific steps or actions to be completed in a given situation - CORRECT
ANSWER Procedure
A general course of action that is desired or required in certain circumstances or events -
CORRECT ANSWER Policy
!! TQ !!
ETCS are the first, first responder and are recognized as the first Incident Commander (IC)
until the IC is on the scene. - CORRECT ANSWER True
Each communication center that is a part of the automatic emergency number network that
automatically routes 911 calls to the appropriate ETC center based on location - CORRECT
ANSWER Public Safety Answering Point (PSAP)
In some emergency communication centers, the responsibilities of calltaking and dispatching
(the two main duties for ETCS) are distinct roles performed by separate individuals. -
CORRECT ANSWER True
The approach in which the calltaker collects information and provides instruction while the
dispatcher relays the appropriate response code at predetermined points during caller
questioning - CORRECT ANSWER Horizontal Dispatch
, The approach in which calltaking and dispatching responsibilities are performed by the same
person - CORRECT ANSWER Vertical Dispatch
!! TQ !!
Serves as a guideline in determining whether initial certification and/or recertification should
be granted in assessing grounds for possible suspension or termination - CORRECT
ANSWER Code of Ethics
!! TQ !!
If a field unit needs a certain type of assistance, it is up to that field unit to locate, notify, and
coordinate the additional resources - CORRECT ANSWER False
!! TQ !!
An electronic device designed for use by persons with hearing or speech difficulties -
CORRECT ANSWER Telecommunications device for the deaf (TDD)
!! TQ !!
Another name for TDDs - CORRECT ANSWER Teletypewriter (TTY)
The ability to take the Automatic number identification (ANI) number and "dip" the number
into an address database - CORRECT ANSWER Automatic location information (ALI)
A network of computers using common software to complete the minute-to-minute chores of
the center - CORRECT ANSWER Computer-aided dispatch (CAD) system
Tracks the movements of field units - CORRECT ANSWER Automatic Vehicle
Location (AVL)
!! TQ !!
The total number of emergency calls has increased dramatically due to wireless technology -
CORRECT ANSWER True
