Funeral Directing 2.1 questions with
complete solutions
An individual, licensed by the state or states to prepare dead human remains, other than by
embalming, for disposition to conduct funeral services and to counsel survivors. - correct
answer ✔✔ Define the term funeral director.
A person, properly licensed, who disinfects, preserves, or restores a dead human body. - correct
answer ✔✔ Define the embalmer.
A morgue simply stores the body till relatives identify them, while the funeral home is the place
where the body is preserved and the family can plan the service. - correct answer ✔✔
Differentiate between funeral home and morgue.
The principles of morality including both the science of good and nature of right. - correct
answer ✔✔ Define the term ethics.
Self-imposed rules of conduct specific to the group only. - correct answer ✔✔ Define the
concept of Code of Ethics.
A basic principle that should always be followed to ensure success in general or in a particular
activity. - correct answer ✔✔ Define the concept of the Golden Rule.
Laws are revolved around legal standards while ethics are based on human right and wrongs. -
correct answer ✔✔ Differentiate between laws and ethics.
Family relationships, Religious background or lack of, and Citizenship. - correct answer ✔✔
Culture is influenced by what three things?
, Pre-Conventional, Conventional, and Post-Conventional - correct answer ✔✔ Identify the three
levels of ethical decision making according to the textbook.
Inquest - correct answer ✔✔ The term that describes an official inquiry or examination usually
before a coroner's jury to determine the cause of death.
Good morning, Good afternoon, Good evening - correct answer ✔✔ According to the textbook,
what some phrases that should be avoided when answering the home phone?
Name of decedent, age of decedent, location of decedent, etc. - correct answer ✔✔ List some
items of information that need to be gathered during a notification of death.
Transfer vehicle, removal vehicle, utility vehicle - correct answer ✔✔ Term that describes the
automobile generally used for transporting of uncasketed human remains.
Impatient, Outpatient, ER, distinguish between facility and residence. has the body been
released, is there an autopsy - correct answer ✔✔ If a notification of death comes from a
nursing home or hospital, what information should you gather that you would not have
gathered from the family?
Give a specific time when then should expect you. This can be comforting for the family. -
correct answer ✔✔ When concluding the call for a notification of death, the textbook suggests
you not use the phrase, "We will be right there". What is suggested instead?
Your voice should be professional yet convey sympathy towards the caller. - correct answer ✔✔
According to the textbook, describe the tone of voice that should be used when answering a
funeral home telephone.
complete solutions
An individual, licensed by the state or states to prepare dead human remains, other than by
embalming, for disposition to conduct funeral services and to counsel survivors. - correct
answer ✔✔ Define the term funeral director.
A person, properly licensed, who disinfects, preserves, or restores a dead human body. - correct
answer ✔✔ Define the embalmer.
A morgue simply stores the body till relatives identify them, while the funeral home is the place
where the body is preserved and the family can plan the service. - correct answer ✔✔
Differentiate between funeral home and morgue.
The principles of morality including both the science of good and nature of right. - correct
answer ✔✔ Define the term ethics.
Self-imposed rules of conduct specific to the group only. - correct answer ✔✔ Define the
concept of Code of Ethics.
A basic principle that should always be followed to ensure success in general or in a particular
activity. - correct answer ✔✔ Define the concept of the Golden Rule.
Laws are revolved around legal standards while ethics are based on human right and wrongs. -
correct answer ✔✔ Differentiate between laws and ethics.
Family relationships, Religious background or lack of, and Citizenship. - correct answer ✔✔
Culture is influenced by what three things?
, Pre-Conventional, Conventional, and Post-Conventional - correct answer ✔✔ Identify the three
levels of ethical decision making according to the textbook.
Inquest - correct answer ✔✔ The term that describes an official inquiry or examination usually
before a coroner's jury to determine the cause of death.
Good morning, Good afternoon, Good evening - correct answer ✔✔ According to the textbook,
what some phrases that should be avoided when answering the home phone?
Name of decedent, age of decedent, location of decedent, etc. - correct answer ✔✔ List some
items of information that need to be gathered during a notification of death.
Transfer vehicle, removal vehicle, utility vehicle - correct answer ✔✔ Term that describes the
automobile generally used for transporting of uncasketed human remains.
Impatient, Outpatient, ER, distinguish between facility and residence. has the body been
released, is there an autopsy - correct answer ✔✔ If a notification of death comes from a
nursing home or hospital, what information should you gather that you would not have
gathered from the family?
Give a specific time when then should expect you. This can be comforting for the family. -
correct answer ✔✔ When concluding the call for a notification of death, the textbook suggests
you not use the phrase, "We will be right there". What is suggested instead?
Your voice should be professional yet convey sympathy towards the caller. - correct answer ✔✔
According to the textbook, describe the tone of voice that should be used when answering a
funeral home telephone.
