INS3705 October November Portfolio (COMPLETE ANSWERS) 2025 Semester 2025 - DUE 20 October 2025

INS3705 October November Portfolio (COMPLETE ANSWERS) 2025 Semester 2025 - DUE 20 October 2025; 100% TRUSTED Complete, trusted solutions and explanations. For assistance, Whats-App 0.6.7-1.7.1-1.7.3.9. Ensure your success with us.... Answer ALL the questions by writing down the correct letter and answer next to the question number in your examination answer script, e.g. 1.1 B) Information 1.1 The generation of knowledge management that focuses on managing information within an organisation is: A) First generation B) Second generation C) Third generation D) Fourth generation (1) 1.2 Which of the following pairs is correctly matched? A) Nonaka and Takeuchi = Organisational knowledge creation B) Nonaka, Takeuchi, and Konno = Sensemaking C) Zack’s Model = Knowledge creation D) Bukowitz and Williams = Knowledge capture (1) 1.3 A __________ places knowledge at the core of wealth creation. A) Knowledge society B) Information society C) Industrial society D) Learned society (1) 1.4 The most critical components for the success of knowledge management initiatives are: A) Human and physical capital B) People and technology C) Processes and procedures D) Culture and people (1) 1.5 Which of the following is NOT a pillar of a learning organisation? A) Creating continuous learning opportunities B) Promoting inquiry and dialogue C) Systematic problem-solving D) Encouraging planning (1) INS3705 Oct /Nov 2025 5 1.6 A team of university academics learning to use new technology to improve teaching efficiency illustrates: A) Organisational learning B) A learning organisation C) A community of practice D) Project management (1) 1.7 Which model is associated with the knowledge-based view of the firm? A) Zack’s Model B) Wiig’s Model C) Bukowitz and Williams D) Nonaka and Takeuchi (1) 1.8 The intellectual capital that encompasses employees’ knowledge, skills, and competencies is: A) Organisational capital B) Human capital C) Social capital D) Structural capital (1) 1.9 Tacit knowledge refers to expertise that is: A) Stored in organisational documents B) Stored in databases C) Embedded in people’s minds D) Published in manuals (1) 1.10 An information manager planning, organising, leading, and controlling at the strategic level is operating at the: A) Personal level B) Operational level C) Organisational level D) Corporate strategic level (1) 1.11 An information management barrier where a manager insists on exclusive authority for decision-making is referred to as: A) Centralised control B) Hierarchical control C) Managerial control D) People control (1) INS3705 Oct /Nov 2025 6 1.12 Mrs Bifor analyses, interprets, and repackages information effectively. She is demonstrating strong: A) Subject-based skills B) Interpersonal skills C) Literary skills D) Analytical skills (1) 1.13 The introduction of intelligent machines that perform human-like tasks are known as: A) Internet of Things B) Blockchain C) Artificial Intelligence D) Machine Learning (1) 1.14 Mr Dlamini refuses to manipulate departmental reports despite being pressured by executives. He insists on transparency and insists on showing accurate results. Which of the following best describes Mr Dlamini’s behaviour? A) Assertiveness B) Professional detachment C) Ethical integrity D) Creative innovation (1) 1.15 Which of the following is not a key component of a knowledge audit? A) Knowledge needs B) Resource management C) Knowledge gaps D) Knowledge content (1) 1.16 A knowledge audit helps organisations identify their: A) Knowledge strategies B) Knowledge demands C) Knowledge strategies D) Knowledge needs (1) 1.17 Which of the following best describes the knowledge economy? A) It emphasises knowledge in social contexts. B) It focuses on labour-intensive industries. C) It downplays the value of intellectual property. D) It centres on the commercialisation of scientific research. (1) INS3705 Oct /Nov 2025 7 1.18 Learning that addresses underlying issues and not just symptoms is called: A) Triple-loop learning B) Double-loop learning C) Single-loop learning D) Trial-loop learning (1) 1.19 An NGO stores donor records in spreadsheets, emails, and cloud platforms with no uniform structure. Employees struggle to find updated contact information, resulting in communication delays. Which aspect of information management should be improved? A) Security of information B) Ethical handling of records C) Information architecture and classification D) Recruitment of new staff (1) 1.20 Fiona works as an Information Manager at a logistics company. She implements a policy requiring all team members to back up their documents weekly and store them in a central digital repository accessible only by the relevant departments. What principle of effective information management is Fiona applying? A) Information is best stored in personal drives B) Access to information must be unrestricted C) Centralisation and access control D) Use of physical records for critical information (1) [20 MARKS] [PLEASE TURN OVER] INS3705 Oct /Nov 2025 8 QUESTION 2 Read the following scenario and respond to all the questions that follow it. The City of Chaino has evolved into a knowledge-driven society where individuals create, share, and utilise knowledge to promote collective development and well-being. Wombon Corporation Ltd, a global knowledge network and consulting firm based in Chaino, exemplifies this transformation. As a dynamic knowledge organisation, Wombon Corporation Ltd continuously refines its knowledge base and values, enabling the development of innovative problem-solving skills and enhanced capacity for action. In response to the changing business environment and the impact of the Fourth Industrial Revolution (4IR), Wombon Corporation Ltd implemented a knowledge management strategy four years ago. Mr. Njumba was appointed as the Knowledge Manager and led initiatives such as conducting a knowledge audit, integrating artificial intelligence technologies into knowledge management processes, and investing in a tool that provides users with a unified gateway to personalised information for informed decision-making. He also introduced retention measures to encourage employees to remain with the company until retirement. Despite these efforts, knowledge hiding and hoarding remain prevalent, with employees viewing knowledge as a source of power and limited opportunities for sharing. 2.1 Critically assess the current knowledge management practices at Wombon Corporation Ltd. Identify the strengths and weaknesses and recommend strategies to address the challenges. In your response, highlight specific strategies that could be implemented to enhance the identified knowledge management issues at Wombon Corporation Ltd. (20 MARKS) [PLEASE TURN OVER] INS3705 Oct /Nov 2025 9 2.2 Explain your understanding of the phrase "The City of Chaino has transformed from a society that merely shares knowledge to one that actively creates, shares, and applies knowledge to enhance the development and wellbeing of its people.” (10 MARKS) 2.3 Interpret the following phrase: "Wombon Corporation Ltd is described as a dynamic knowledge company that can detect and correct errors, update its knowledge base and values, and develop new problem-solving capacities.” (10 MARKS) 2.4 Identify the knowledge management tool described in the scenario above that provides users with a unified gateway to personalised information for informed decision-making. Explain its key characteristics and discuss the benefits it offers. ( 10 MARKS) QUESTION 3 Read the following scenario and respond to all the questions that follow it. As the newly appointed Information Manager at Trust Bank, Mrs Tich finds herself overwhelmed on her first day. Uncertain about her role, responsibilities, and the characteristics expected of her in this position, she seeks guidance. Recognising your extensive experience at Trust Bank, she approaches you as a trusted colleague for support and direction. 3.1 Explain the various roles and responsibilities of an Information Manager to Mrs Tich. (10 MARKS) 3.2 Advise Mrs Tich on the key personal and professional characteristics expected in her role as an Information Manager. (10 MARKS) [PLEASE TURN OVER] INS3705 Oct /Nov 2025 10 QUESTION 4 Read the following scenario and respond to the questions that follow it. Mr Toh is the Chief Executive Officer (CEO) of Maxi company, based in South Africa with branches in thirty countries in the world. In line with his work, he requests one thousand management trainees, distributed throughout the thirty countries, to participate in a training workshop in which the company’s practices, procedures, and competencies will form the focus areas. Mr Toh conducts the training from his office in South Africa, while each group of trainees assembles in specially built conference rooms in their respective company branches in different countries. 4.1Identify and discuss the characteristics and implications of the above scenario. (10 MARKS)