OBM Test 1 Questions and Answers
OB and Impact on Behaviors - ✅✅OB investigates the impact that individuals,
groups and structures have on behavior within an organization, and supplies that
knowledge to make organizations work more effectively.
business Recognizes the need for Interpersonal skills - ✅✅-Prior to 1980's
business schools did not teach as part of the traditional business curriculum
-These skills "Soft skills" are now acknowledged as very important to the success
of the manager, and arguably the organization.
_Research has identified skills in high demand, and the data show many of the
desirable skills are interpersonal. Recent literature review showed 21st century
top skills were oral and written communication, collaboration, and problem
solving.
Reasons for Using OB in the Workplace? - ✅✅-Competition in the workplace
requires higher levels of performance. To get there, employees and managers
need more than technical expertise.
-Companies known for " Great places to work" also are known for their
performance.
-Good interpersonal skills of managers helps keep high performing employees.
-good Workplace relationships impacts corporate social relationships (CSR)
awareness.
Management - ✅✅Managers get things done through other people.
Organizations - ✅✅Coordinated social units with two or more people, that
functions on a relatively continuous basis to achieve a common goal or outcome.
,Mintzberg's Managerial Roles - ✅✅-Manager's roles based on Mintzberg's
model - things the manager does in the role of manager.
-Three big buckets: Interpersonal, Informational, Decisional
Interpersonal - ✅✅Figurehead, leader, liaison
Figurehead - ✅✅Someone who embodies the values of an organization
Liaison - ✅✅Communication or cooperation which facilitates a close working
relationship between people or organizations.
Leaders - ✅✅Are perceived as more effective when they share positive
emotions, and followers are more creative in a positive emotional environment.
Informational - ✅✅Monitor, Disseminator, spokesperson (to outsiders)
Disseminator - ✅✅Managers also act as a conduit to transmit information to
organizational members
Spokesperson - ✅✅When representing the organization to outsiders.
Monitor - ✅✅They typically scan the news media and talk with other people to
learn of changes in the public's tastes and what competitors may be planning.
, Decisional - ✅✅Entrepreneurship, conflict management, budget, resources
Conflict Management - ✅✅the use of processes, tools, and skills to find
creative and respectful ways to manage disagreements and disputes
Budget - ✅✅an estimate of income and expenditure for a set period of time.
Resources - ✅✅a stock or supply of money, materials, staff, and other assets
that can be drawn on by a person or organization in order to function effectively.
4 Primary Activities of Traditional Management - ✅✅Planning, Organizing,
Leading/directing, Controlling
Planning - ✅✅Setting goals and strategy and integration of plans (this role is
most important with high level management roles)
Organizing - ✅✅Structuring and directing work and people
Leading/Directing - ✅✅People and communication channels
Controlling - ✅✅Monitoring and correcting functions
Average Managers - ✅✅-Traditional Management: 32%
-Communication: 29%
-Human Resource Management: 20%
OB and Impact on Behaviors - ✅✅OB investigates the impact that individuals,
groups and structures have on behavior within an organization, and supplies that
knowledge to make organizations work more effectively.
business Recognizes the need for Interpersonal skills - ✅✅-Prior to 1980's
business schools did not teach as part of the traditional business curriculum
-These skills "Soft skills" are now acknowledged as very important to the success
of the manager, and arguably the organization.
_Research has identified skills in high demand, and the data show many of the
desirable skills are interpersonal. Recent literature review showed 21st century
top skills were oral and written communication, collaboration, and problem
solving.
Reasons for Using OB in the Workplace? - ✅✅-Competition in the workplace
requires higher levels of performance. To get there, employees and managers
need more than technical expertise.
-Companies known for " Great places to work" also are known for their
performance.
-Good interpersonal skills of managers helps keep high performing employees.
-good Workplace relationships impacts corporate social relationships (CSR)
awareness.
Management - ✅✅Managers get things done through other people.
Organizations - ✅✅Coordinated social units with two or more people, that
functions on a relatively continuous basis to achieve a common goal or outcome.
,Mintzberg's Managerial Roles - ✅✅-Manager's roles based on Mintzberg's
model - things the manager does in the role of manager.
-Three big buckets: Interpersonal, Informational, Decisional
Interpersonal - ✅✅Figurehead, leader, liaison
Figurehead - ✅✅Someone who embodies the values of an organization
Liaison - ✅✅Communication or cooperation which facilitates a close working
relationship between people or organizations.
Leaders - ✅✅Are perceived as more effective when they share positive
emotions, and followers are more creative in a positive emotional environment.
Informational - ✅✅Monitor, Disseminator, spokesperson (to outsiders)
Disseminator - ✅✅Managers also act as a conduit to transmit information to
organizational members
Spokesperson - ✅✅When representing the organization to outsiders.
Monitor - ✅✅They typically scan the news media and talk with other people to
learn of changes in the public's tastes and what competitors may be planning.
, Decisional - ✅✅Entrepreneurship, conflict management, budget, resources
Conflict Management - ✅✅the use of processes, tools, and skills to find
creative and respectful ways to manage disagreements and disputes
Budget - ✅✅an estimate of income and expenditure for a set period of time.
Resources - ✅✅a stock or supply of money, materials, staff, and other assets
that can be drawn on by a person or organization in order to function effectively.
4 Primary Activities of Traditional Management - ✅✅Planning, Organizing,
Leading/directing, Controlling
Planning - ✅✅Setting goals and strategy and integration of plans (this role is
most important with high level management roles)
Organizing - ✅✅Structuring and directing work and people
Leading/Directing - ✅✅People and communication channels
Controlling - ✅✅Monitoring and correcting functions
Average Managers - ✅✅-Traditional Management: 32%
-Communication: 29%
-Human Resource Management: 20%
