PGA Level 2 Golf Operations UPDATED ACTUAL Questions and
CORRECT Answers
1. In order to follow through on a business plan, Objectives
the golf operation must be structured a way that
directly supports the business plan's .
2. What are the three areas of a golf operation? Resources, Staflng, Systems
3. The facility's direction and goals are supported the organization of the golf oper-
first and foremost by... ation
4. What are the four types of resources? Physical, Financial, Human,
Time-Based
5. What is the most valuable asset of a facility? Staff
6. What truly defines the golf operation and the fa- The way employees are organized
cility? and directed
7. What is the overall interpersonal atmosphere of Culture
a facility, or the direct manifestation of a facili-
ty's vision, mission, and values in its service, the
employees' actions and attitudes, as well as the
facility's design and structure?
8. People within the facility are open to discussion Culture of Improvement
and input regarding every aspect of the facility's
operations
9. It's important that the of the desires and expectations
facility's customer base be made a consideration
of the facility's culture because they are its life
blood
10. organizational chart
1/5
, PGA Level 2 Golf Operations UPDATED ACTUAL Questions and
CORRECT Answers
An is a fundamental tool for clarify-
ing staff roles and the reporting relationships of
team members.
11. What dictates the type and number of employees The facility's type, size, mission
that need to be hired? business objectives, financial re-
sources
12. Clear written procedures that reduce misunder- Job descriptions
standings, create accountability, and provide an
objective tool for measuring performance.
13. Obtains clear, specific, and relatively unbiased in- Job interviews
formation from the applicants that allow the fa-
cility to evaluate them based on predetermined
criteria.
14. In order to determine the right mix of formal Determine training needs, pro-
and informal training, a facility needs to do the vide training opportunities, devel-
following three things: op training tools
15. What is of chief importance to a facility? Safety training
16. What is the primary training tool with golf opera- Operations manual
tions?
17. Employees that receive about unbiased feedback
their results in relation to goals strive for more
improvement than those who don't.
18. What are the four steps for a successful evalua- Define job responsibilities, identi-
tion? fy personal goals, monitor perfor-
mance, summarize performance
2/5
CORRECT Answers
1. In order to follow through on a business plan, Objectives
the golf operation must be structured a way that
directly supports the business plan's .
2. What are the three areas of a golf operation? Resources, Staflng, Systems
3. The facility's direction and goals are supported the organization of the golf oper-
first and foremost by... ation
4. What are the four types of resources? Physical, Financial, Human,
Time-Based
5. What is the most valuable asset of a facility? Staff
6. What truly defines the golf operation and the fa- The way employees are organized
cility? and directed
7. What is the overall interpersonal atmosphere of Culture
a facility, or the direct manifestation of a facili-
ty's vision, mission, and values in its service, the
employees' actions and attitudes, as well as the
facility's design and structure?
8. People within the facility are open to discussion Culture of Improvement
and input regarding every aspect of the facility's
operations
9. It's important that the of the desires and expectations
facility's customer base be made a consideration
of the facility's culture because they are its life
blood
10. organizational chart
1/5
, PGA Level 2 Golf Operations UPDATED ACTUAL Questions and
CORRECT Answers
An is a fundamental tool for clarify-
ing staff roles and the reporting relationships of
team members.
11. What dictates the type and number of employees The facility's type, size, mission
that need to be hired? business objectives, financial re-
sources
12. Clear written procedures that reduce misunder- Job descriptions
standings, create accountability, and provide an
objective tool for measuring performance.
13. Obtains clear, specific, and relatively unbiased in- Job interviews
formation from the applicants that allow the fa-
cility to evaluate them based on predetermined
criteria.
14. In order to determine the right mix of formal Determine training needs, pro-
and informal training, a facility needs to do the vide training opportunities, devel-
following three things: op training tools
15. What is of chief importance to a facility? Safety training
16. What is the primary training tool with golf opera- Operations manual
tions?
17. Employees that receive about unbiased feedback
their results in relation to goals strive for more
improvement than those who don't.
18. What are the four steps for a successful evalua- Define job responsibilities, identi-
tion? fy personal goals, monitor perfor-
mance, summarize performance
2/5
