Test Bank for Managing Quality; Integrating the Supply Chain, 7th Edition (Wiley, 2022) by Foster and Gardner, Isbn no; 9781119883869, (Chapters 1-15) Complete Study Guide!!!!!!!!!

Test Bank for Managing Quality; Integrating the Supply Chain, 7th Edition by Foster and Gardner




TEST BANK
MANAGING QUALITY; INTEGRATING THE SUPPLY CHAIN, 7TH
EDITION (WILEY, 2022) BY FOSTER AND GARDNER, ISBN NO;
9781119883869, (CHAPTERS 1-15) COMPLETE STUDY GUIDE

,Test Bank for Managing Quality; Integrating the Supply Chain, 7th Edition by Foster and Gardner



Test Bank for Managing Quality; Integrating the Supply Chain, 7th Edition (Wiley,
2022) by Foster and Gardner, Isbn no; 9781119883869, (Chapters 1-15)

Table of Contents

1) Differing Perspectives on Quality


2) Quality Theory


3) Global Supply Chain Quality and International Quality Standards


4) Strategic Quality Planning


5) The Voice of the Customer


6) The Voice of the Market


7) Quality and Innovation in Product and Process Design


8) Designing Quality Services


9) Managing Supplier Quality in the Supply Chain


10) The Tools of Quality


11) Statistically Based Quality Improvement for Variables


12) Statistically Based Quality Improvement for Attributes


13) Lean-Six Sigma Management and Tools


14) Managing Quality Improvement Teams and Projects


15) Implementing and Validating the Quality System

,Test Bank for Managing Quality; Integrating the Supply Chain, 7th Edition by Foster and Gardner



Test Bank for Managing Quality; Integrating the Supply Chain, 7th Edition (Wiley,
2022) by Foster and Gardner, Isbn no; 9781119883869, (Chapters 1-15) Complete
Study Guide!!!!!!!!!

Chapter 1: Differing Perspectives on Quality

Multiple Choice

1) Which is true of perspectives on quality?

a) Understanding that different definitions and dimensions of quality exist
allows measures to be taken to provide a good basis for communication and
planning.

b) While perspectives may vary, managers‟ beliefs of quality typically align
well with those held by most customers.

c) The contingency view of quality management acknowledges that differing
quality perspectives exist, but these differing perspectives are minimal across
various organizations.

d) The systems view of quality primarily emphasizes quality characteristics of
product attributes and design.

Answer: a

Reference: What is Quality/Why Does it Matter that Different Definitions of
Quality Exist Level: Medium



2) Which of the following is not a quality dimension identified by David
Garvin of the Harvard School of Business?

a) Value.

b) Performance.

c) Features.

d) Durability. Answer: a

Reference: What is Quality/Product Quality Dimensions Level: Easy




3) Which pair below accurately represents one of David Garvin‟s eight product
quality dimensions?

a) Aesthetics/based upon a range of tolerance in design.

b) Durability/ease of repair for a product.

c) Conformance/numeric dimensions of product performance.

d) Reliability/attributes that supplement basic performance. Answer: c

Reference: What is Quality/Product Quality Dimensions Level: Medium

, Test Bank for Managing Quality; Integrating the Supply Chain, 7th Edition by Foster and Gardner



4) “Tolerance” in conformance refers to

a) wear and tear on products before product failure occurs.

b) allowable variations from product design specifications.

c) normalized cost over-runs on custom design work.

d) none of the above. Answer: b

Reference: What is Quality/Product Quality Dimensions

Level: Medium



5) Three marketing professors from Texas A and M University, Parasuraman,
Zeithamel, and Berry, published a widely-recognized set of service quality
dimensions that include which of the following?

a) Durability.

b) Conformance.

c) Tangibles.

d) Features. Answer: c

Reference: What is Quality/Service Quality Dimensions Level: Easy



6) According to Texas A and M professors Parasuraman, Zeithamel, and Berry,
the service quality dimension of “assurance” refers to

a) caring, individualized attention from employees when providing service.

b) promptness in providing service to customers.

c) employees‟ ability to inspire trust and confidence when providing service.

d) all the above. Answer: c

Reference: What is Quality/Service Quality Dimensions Level: Medium



7) Differing functional perspectives on quality include:

a) operations, engineering, marketing, strategic management, financial, and
human resources.

b) define, measure, analyze, improve, and control.

c) consulting, administrative, compartmentalized, and control pluralistic.

d) management, assurance, and control. Answer: a

Reference: Differing Functional Perspectives on Quality Level: Easy