PUB3702
Assignment 2
Unique No:
Due 2025
, Public Human Resource Management
Essay: Evaluating Sam Maluleke’s Listening Skills and Managerial Involvement in
Workplace Relations
Introduction
Positive workplace relations are sustained through clear communication, trust, and
management practices that encourage collaboration and inclusivity. Listening skills are
central to meaningful managerial communication, while consistent managerial
involvement shapes employee satisfaction, motivation, and overall performance
(Robbins & Judge, 2022). The case of Sam Maluleke illustrates how listening abilities
and managerial engagement influence team dynamics and organisational effectiveness.
His communication style and approach to involvement affect not only the quality of
relationships within his team but also the achievement of broader organisational goals.
This essay critically examines Sam’s listening skills and managerial involvement,
drawing on relevant theories of communication and management.
Listening Skills in the Workplace
The Role of Listening in Management
In managerial contexts, listening is more than passively hearing information—it involves
interpreting spoken words, emotional undertones, and non-verbal expressions
(Brownell, 2012). Effective listening builds trust, reduces conflict, and creates an
environment where employees feel respected and valued (Stewart & Thomas, 2016).
Poor listening, on the other hand, often leads to misunderstandings, declining morale,
and strained workplace relationships. In modern organisations, listening is both a core
communication competency and a strategic tool that strengthens decision-making,
innovation, and employee engagement.
Assignment 2
Unique No:
Due 2025
, Public Human Resource Management
Essay: Evaluating Sam Maluleke’s Listening Skills and Managerial Involvement in
Workplace Relations
Introduction
Positive workplace relations are sustained through clear communication, trust, and
management practices that encourage collaboration and inclusivity. Listening skills are
central to meaningful managerial communication, while consistent managerial
involvement shapes employee satisfaction, motivation, and overall performance
(Robbins & Judge, 2022). The case of Sam Maluleke illustrates how listening abilities
and managerial engagement influence team dynamics and organisational effectiveness.
His communication style and approach to involvement affect not only the quality of
relationships within his team but also the achievement of broader organisational goals.
This essay critically examines Sam’s listening skills and managerial involvement,
drawing on relevant theories of communication and management.
Listening Skills in the Workplace
The Role of Listening in Management
In managerial contexts, listening is more than passively hearing information—it involves
interpreting spoken words, emotional undertones, and non-verbal expressions
(Brownell, 2012). Effective listening builds trust, reduces conflict, and creates an
environment where employees feel respected and valued (Stewart & Thomas, 2016).
Poor listening, on the other hand, often leads to misunderstandings, declining morale,
and strained workplace relationships. In modern organisations, listening is both a core
communication competency and a strategic tool that strengthens decision-making,
innovation, and employee engagement.
