PGA PGM Level 3 3.0 Full Study Guide Exam
Questions and Answers (Most Recent Version,
Complete Study Material)
Recommended guideline a manager should use if an
employee's performance differs from the expected? - Correct
Answers ✅Address and find mutual agreement
How should resources be allocated to avoid overwhelming a
performer? - Correct Answers ✅Make them aware of what
is available
What should a manager do when a performer has difficulty
recognizing when to act on a specific task? - Correct
Answers ✅Take a specific direction
A team member sets the holes correctly and is assigned this
task routinely. What is the result of this? - Correct Answers
✅Reinforced the desired outcome
How should the GM use significant work when telling the
merchandiser to spot audit due to shrinkage? - Correct
Answers ✅Explain feedback and consequences
How can managers communicate that they want to work with
the performer to ensure success? - Correct Answers
✅Feedback is clear
What guidelines apply when a manager uses the supporting
strategy? - Correct Answers ✅Capable and motivated
,PGA PGM Level 3 3.0 Full Study Guide Exam
Questions and Answers (Most Recent Version,
Complete Study Material)
What guideline is used with the convincing strategy because
the employee is resistant? - Correct Answers ✅Help
overcome resistance and give resources to do the job
What strategy is used by the head pro when requested
solutions by his assistant? - Correct Answers ✅Supporting
What strategy is used with employees who are experienced
but unwilling? - Correct Answers ✅Involving
What action increases the chances of finding a solution that
satisfies all parties? - Correct Answers ✅Address the
problem early
During joint problem solving, why is it important to state the
problem in relation to the expectations? - Correct Answers
✅To avoid blame
What manager behavior is appropriate during termination? -
Correct Answers ✅Considerate, clear, decisive
F&B uses internal control to keep the operation functioning
smoothly; what are the characteristics? - Correct Answers
✅Measure, evaluate, act
, PGA PGM Level 3 3.0 Full Study Guide Exam
Questions and Answers (Most Recent Version,
Complete Study Material)
What is food cost control? - Correct Answers
✅Management and procedures to regulate costs
What is the most important consideration when forecasting
number of staff and scheduling? - Correct Answers
✅Provide the service, minimal payroll
Which condition enhances the benefits of mental practice? -
Correct Answers ✅Cognitive hypothesis
What is an effective means to help a beginner use motor
imagery to improve? - Correct Answers ✅Combine with
physical performance
What optimizes performance when combining mental and
physical practice? - Correct Answers ✅Recall past shots,
execute prior memory
What conditions lead to greater learning transfer? - Correct
Answers ✅Same/similar conditions
What approach is recommended to optimize learning transfer
of a golf skill? - Correct Answers ✅Transfer skill at similar
level in transfer learning
Questions and Answers (Most Recent Version,
Complete Study Material)
Recommended guideline a manager should use if an
employee's performance differs from the expected? - Correct
Answers ✅Address and find mutual agreement
How should resources be allocated to avoid overwhelming a
performer? - Correct Answers ✅Make them aware of what
is available
What should a manager do when a performer has difficulty
recognizing when to act on a specific task? - Correct
Answers ✅Take a specific direction
A team member sets the holes correctly and is assigned this
task routinely. What is the result of this? - Correct Answers
✅Reinforced the desired outcome
How should the GM use significant work when telling the
merchandiser to spot audit due to shrinkage? - Correct
Answers ✅Explain feedback and consequences
How can managers communicate that they want to work with
the performer to ensure success? - Correct Answers
✅Feedback is clear
What guidelines apply when a manager uses the supporting
strategy? - Correct Answers ✅Capable and motivated
,PGA PGM Level 3 3.0 Full Study Guide Exam
Questions and Answers (Most Recent Version,
Complete Study Material)
What guideline is used with the convincing strategy because
the employee is resistant? - Correct Answers ✅Help
overcome resistance and give resources to do the job
What strategy is used by the head pro when requested
solutions by his assistant? - Correct Answers ✅Supporting
What strategy is used with employees who are experienced
but unwilling? - Correct Answers ✅Involving
What action increases the chances of finding a solution that
satisfies all parties? - Correct Answers ✅Address the
problem early
During joint problem solving, why is it important to state the
problem in relation to the expectations? - Correct Answers
✅To avoid blame
What manager behavior is appropriate during termination? -
Correct Answers ✅Considerate, clear, decisive
F&B uses internal control to keep the operation functioning
smoothly; what are the characteristics? - Correct Answers
✅Measure, evaluate, act
, PGA PGM Level 3 3.0 Full Study Guide Exam
Questions and Answers (Most Recent Version,
Complete Study Material)
What is food cost control? - Correct Answers
✅Management and procedures to regulate costs
What is the most important consideration when forecasting
number of staff and scheduling? - Correct Answers
✅Provide the service, minimal payroll
Which condition enhances the benefits of mental practice? -
Correct Answers ✅Cognitive hypothesis
What is an effective means to help a beginner use motor
imagery to improve? - Correct Answers ✅Combine with
physical performance
What optimizes performance when combining mental and
physical practice? - Correct Answers ✅Recall past shots,
execute prior memory
What conditions lead to greater learning transfer? - Correct
Answers ✅Same/similar conditions
What approach is recommended to optimize learning transfer
of a golf skill? - Correct Answers ✅Transfer skill at similar
level in transfer learning
