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3rd Canadian Edition
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by Barry J. Babin #we#we #we#we #we#we
Complete Chapter Solutions #we#we #we#we
Manual are included (Ch 1
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to 16) #we#we #we#we
** #we#weImmediate Download #we#we
** #we#weSwift Response #we#we
** #we#weAll Chapters included
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** #we#weChapter Case Solutions #we#we #we#we
,SCHOLARVAULT
,Enriched Instructor’s Manual #we#we #we#we
Babin, #we#weCB, #we#we3Ce, #we#we2024, #we#we9781774746646; #we#weChapter #we#we1: #we#weWhat #we#weIs #we#weCB, #we#weand
#we#weWhy #we#weShould #we#weI #we#weCare?
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Purpose # w e # w e and # w e # w e Perspective # w e # w e of # w e # w e the # w e # w e Chapter .............................................. 2
Cengage #we#weSupplements ........................................................................................................... 2
Chapter # w e # w e Objectives ............................................................................................................. 2
Key #we#weTerms............................................................................................................................... 3
What's #we#we New # w e # w e in #w e#we This #we #we Chapter .............................................................................. 6
Chapter # w e # w e Outline .................................................................................................................. 6
Discussion # w e # w e Questions......................................................................................................... 15
Additional # w e # w e Activities # w e # w e and # w e # w e Assignments ............................................................ 17
Additional #we#we Resources ...................................................................................................... 18
Cengage #we#weVideo #we#weResources .............................................................................................................. 18
External #we#weVideos #we#weor #we#wePlaylist.......................................................................................................... 18
Appendix ................................................................................................................................... 19
Generic #we#weRubrics ................................................................................................................................... 19
Standard #we#weWriting #we#weRubric .................................................................................................................. 19
Standard #we#weDiscussion #we#weRubric ............................................................................................................. 20
SCHOLARVAULT
, Purpose and Perspective of the Chapter
The purpose of this chapter is to give students an overview of what consumer behaviour
(CB) is and why it is relevant to them. A consumer makes a decision with the intention of
improving their life—that is, doing something of value. The process of making a purchase
starts a chain reaction of value-creating actions. As one can see, people’s behaviour as
consumers is critically important not just to themselves but to many other people. This is
why so many people, not just marketing people, are interested in learning about consumer
behaviour. It is true that the marketer who understands consumers will be able to design
products with greater value potential and thus a greater chance of enhancing the well-
being of stakeholders, including the company and customers. Recognizing trends such as
machine learning and big data helps marketers anticipate new ways to reach customers,
different ways to use existing channels, and take advantage of new data sources to better
inform their marketing plans. An understanding of consumer behaviour can mean better
business for companies, better public policy for governments, and a better life for
individuals and households.
Cengage Supplements
The following product-level supplements provide additional information that may help you
in preparing your course. They are available in the Instructor Resource Centre.
Educator’s Guide (describes assets in the platform with a detailed breakdown of
activities by chapter with seat time)
PowerPoint (provides text-based lectures and presentations)
Cognero Test Bank (contains assessment questions and problems)
Instructor Solutions Manual (provides hints and answers to all questions from in-
text case studies)
Image Library (includes a digital copy of all text images and exhibits)
Chapter Objectives
The following objectives are addressed in this chapter:
1-1 Understand the meaning of consumption and consumer behaviour.
1-2 Describe how consumers get treated differently in various types of exchange
environments.
1-3 Explain the role of consumer behaviour in business and society.
1-4 Be familiar with basic approaches to studying consumer behaviour.
1-5 Describe why consumer behaviour is so dynamic and how recent trends affect
consumers.
SCHOLARVAULT