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NCCAP EXAM 2025 BRAND NEW
ACTUAL EXAM WITH ANSWERS.
Matrix Organizational Chart -correct answer -Defines the
company structure in which the reporting relationships are set up
as a grid, or matrix, rather than in the traditional hierarchy.
Line Organizational Chart -correct answer -Authority is defined
from the top down with clear lines defining responsibilities.
Human Resource Planning -correct answer -The ongoing,
systematic process of managing human resources & ensuring the
staffing needs of community are met.
Recruitment -correct answer -The act of seeking out & inviting
potential staff to work in the community.
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Preliminary Screening -correct answer -The initial action or
interview to review basic qualifications & abilities of candidate to
determine their suitability for the position.
Interview -correct answer -The formal meeting between the
candidate & the employer with the intent to determine if the
candidate holds the qualities & skills needed for the position.
Orientation -correct answer -The process (both formal & informal)
of introducing the new employee to facility practice, their job
description & day to day responsibilities.
Salaried staff -correct answer -Staff who draw a pre-determined
salary & is not based on hours worked.
Per Diem Staff -correct answer -Staff who are "on call" & work as
needed.
Hourly staff -correct answer -Staff are paid an hourly wage & can
be paid overtime.
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Fringe Benefit -correct answer -Any extras beyond the regular
paycheck and include health insurance, paid time off & pension.
Exempt Employees -correct answer -These employees are often
considered "white collar" professionals and are not paid extra
when working over the 40-hour work week.
Non-Exempt Employees -correct answer -These employees are
entitled to overtime pay if they exceed their assigned hours.
In-service training -correct answer -Formal training provided to
staff to strengthen skills, improve areas of concern or introduce
new techniques.
Performance Appraisal -correct answer -The formal process of
reviewing & evaluating the employee's work performance.
Motivation -correct answer -The desire to do things.
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Locus of Control -correct answer -Refers to the extent to which
individuals believe they can control events affecting them.
Team Building -correct answer -Various activities which help
develop a team atmosphere & relationships amongst employees.
Team -correct answer -A group of people who work together in a
motivated fashion.
Coaching (staff) -correct answer -A form of employee training &
development, introduced when there is a need to change the work
situation or when poor performance indicates a need for
additional training & guidance.
Directing -correct answer -A process in which the managers
instruct, guide and oversee the performance of the workers to
achieve predetermined goals.
Communication Process -correct answer -5 Parts:
NCCAP EXAM 2025 BRAND NEW
ACTUAL EXAM WITH ANSWERS.
Matrix Organizational Chart -correct answer -Defines the
company structure in which the reporting relationships are set up
as a grid, or matrix, rather than in the traditional hierarchy.
Line Organizational Chart -correct answer -Authority is defined
from the top down with clear lines defining responsibilities.
Human Resource Planning -correct answer -The ongoing,
systematic process of managing human resources & ensuring the
staffing needs of community are met.
Recruitment -correct answer -The act of seeking out & inviting
potential staff to work in the community.
, Page | 2
Preliminary Screening -correct answer -The initial action or
interview to review basic qualifications & abilities of candidate to
determine their suitability for the position.
Interview -correct answer -The formal meeting between the
candidate & the employer with the intent to determine if the
candidate holds the qualities & skills needed for the position.
Orientation -correct answer -The process (both formal & informal)
of introducing the new employee to facility practice, their job
description & day to day responsibilities.
Salaried staff -correct answer -Staff who draw a pre-determined
salary & is not based on hours worked.
Per Diem Staff -correct answer -Staff who are "on call" & work as
needed.
Hourly staff -correct answer -Staff are paid an hourly wage & can
be paid overtime.
, Page | 3
Fringe Benefit -correct answer -Any extras beyond the regular
paycheck and include health insurance, paid time off & pension.
Exempt Employees -correct answer -These employees are often
considered "white collar" professionals and are not paid extra
when working over the 40-hour work week.
Non-Exempt Employees -correct answer -These employees are
entitled to overtime pay if they exceed their assigned hours.
In-service training -correct answer -Formal training provided to
staff to strengthen skills, improve areas of concern or introduce
new techniques.
Performance Appraisal -correct answer -The formal process of
reviewing & evaluating the employee's work performance.
Motivation -correct answer -The desire to do things.
, Page | 4
Locus of Control -correct answer -Refers to the extent to which
individuals believe they can control events affecting them.
Team Building -correct answer -Various activities which help
develop a team atmosphere & relationships amongst employees.
Team -correct answer -A group of people who work together in a
motivated fashion.
Coaching (staff) -correct answer -A form of employee training &
development, introduced when there is a need to change the work
situation or when poor performance indicates a need for
additional training & guidance.
Directing -correct answer -A process in which the managers
instruct, guide and oversee the performance of the workers to
achieve predetermined goals.
Communication Process -correct answer -5 Parts:
