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WGU C215 Study Guide – FINAL
2025/2026 Exam Questions and Answers
| 100% Pass
Total Quality Management (TQM) Philosophy - 🧠 ANSWER ✔✔1. customer
focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - 🧠 ANSWER ✔✔Basic function of Six Sigma.
Measures the process potential and performance of processes. The higher the range
of Cpk, the improved is the ability of the process to complete its necessities.
1
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STATEMENT. ALL RIGHTS RESERVED
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Six Sigma - 🧠 ANSWER ✔✔A disciplined, data-driven approach and methodology
for eliminating defects (driving toward six standard deviations between the mean
and the nearest specification limit) in any process - from manufacturing to
transactional and from product to service.
Design Capacity - 🧠 ANSWER ✔✔The theoretical maximum output of a system in
a given period under ideal conditions.
Location Analysis - 🧠 ANSWER ✔✔proximity to customers, transportation, source
of labor, community attitude, proximity to suppliers, and many other factors.
The technique for determining location decisions.
Line Processes - 🧠 ANSWER ✔✔A type of process used to produce a large
volume of a standardized product.
■ Limited customization and high volume
Batch Processes - 🧠 ANSWER ✔✔A type of process used to produce a small
number of products in groups or batches based on customer orders or
specifications.
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STATEMENT. ALL RIGHTS RESERVED
,3
■ High customization moderate volume
Project Processes - 🧠 ANSWER ✔✔A type of process used to make a one-at-a-
time product exactly to customer specifications.
■ Most custom and lowest volume
Continuous Processes - 🧠 ANSWER ✔✔A type of process that operates
continually to produce a high volume of a fully standardized product.
- No customization and as high a volume as possible
Bottleneck - 🧠 ANSWER ✔✔Longest task in the process.
Flexible Manufacturing System (FMS) - 🧠 ANSWER ✔✔A type of automated
system that combines the flexibility of intermittent operations with the efficiency
of continuous operations.
Output/Input Control - 🧠 ANSWER ✔✔A technique for monitoring the flow of
jobs between work centers.
3
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STATEMENT. ALL RIGHTS RESERVED
, 4
Value-Added - 🧠 ANSWER ✔✔The net increase created during the transformation
of inputs into final outputs.
Hybrid Layouts - 🧠 ANSWER ✔✔Layouts that combine characteristics of process
and product layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL) - 🧠 ANSWER ✔✔Table that reflects opinions of
managers with regard to the importance of having any two departments close
together.
Rectilinear Distance - 🧠 ANSWER ✔✔The shortest distance between two
locations using north-south and east-west movements.
From-To Matrix - 🧠 ANSWER ✔✔Table that gives the number of trips or units of
product moved between any pair of departments.
Block Plan - 🧠 ANSWER ✔✔Schematic showing the placement of resources in a
facility.
4
COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
WGU C215 Study Guide – FINAL
2025/2026 Exam Questions and Answers
| 100% Pass
Total Quality Management (TQM) Philosophy - 🧠 ANSWER ✔✔1. customer
focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - 🧠 ANSWER ✔✔Basic function of Six Sigma.
Measures the process potential and performance of processes. The higher the range
of Cpk, the improved is the ability of the process to complete its necessities.
1
COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
,2
Six Sigma - 🧠 ANSWER ✔✔A disciplined, data-driven approach and methodology
for eliminating defects (driving toward six standard deviations between the mean
and the nearest specification limit) in any process - from manufacturing to
transactional and from product to service.
Design Capacity - 🧠 ANSWER ✔✔The theoretical maximum output of a system in
a given period under ideal conditions.
Location Analysis - 🧠 ANSWER ✔✔proximity to customers, transportation, source
of labor, community attitude, proximity to suppliers, and many other factors.
The technique for determining location decisions.
Line Processes - 🧠 ANSWER ✔✔A type of process used to produce a large
volume of a standardized product.
■ Limited customization and high volume
Batch Processes - 🧠 ANSWER ✔✔A type of process used to produce a small
number of products in groups or batches based on customer orders or
specifications.
2
COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
,3
■ High customization moderate volume
Project Processes - 🧠 ANSWER ✔✔A type of process used to make a one-at-a-
time product exactly to customer specifications.
■ Most custom and lowest volume
Continuous Processes - 🧠 ANSWER ✔✔A type of process that operates
continually to produce a high volume of a fully standardized product.
- No customization and as high a volume as possible
Bottleneck - 🧠 ANSWER ✔✔Longest task in the process.
Flexible Manufacturing System (FMS) - 🧠 ANSWER ✔✔A type of automated
system that combines the flexibility of intermittent operations with the efficiency
of continuous operations.
Output/Input Control - 🧠 ANSWER ✔✔A technique for monitoring the flow of
jobs between work centers.
3
COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
, 4
Value-Added - 🧠 ANSWER ✔✔The net increase created during the transformation
of inputs into final outputs.
Hybrid Layouts - 🧠 ANSWER ✔✔Layouts that combine characteristics of process
and product layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL) - 🧠 ANSWER ✔✔Table that reflects opinions of
managers with regard to the importance of having any two departments close
together.
Rectilinear Distance - 🧠 ANSWER ✔✔The shortest distance between two
locations using north-south and east-west movements.
From-To Matrix - 🧠 ANSWER ✔✔Table that gives the number of trips or units of
product moved between any pair of departments.
Block Plan - 🧠 ANSWER ✔✔Schematic showing the placement of resources in a
facility.
4
COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
