CALP EXAM 2025 QUESTIONS AND
ANSWERS
The definition of disability applies to two impairments. Identify them and give an example of
each. - ANS Physical and Mental Impairments:
Physical Impairment includes: Any psychological disorder or condition. A cosmetic
disfigurement Any anatomical loss affecting specific body systems
Mental Impairment includes: Any mental or psychological disorder such as mental retardation,
organic brain syndrome, emotional or mental illness, or specific learning difficulties.
How would you define teamwork? - ANS 1.) Supporting your teammates
2.) Going out of your way to help your teammates
3.) Putting the team goals ahead of your personal goals
4.) Being reliable
5.) Communicating clearly
6.) Listening to others
7.) Treating others respectfully
Why is the Leasing Professional critical to the success of the community? - ANS 1.) They show
and lease apartments
2.) They deal with and serve residents
3.) They market to prospective residents
4.) They have an accurate pulse on their market
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,5.) They understand the impact their community has on the market and the industry.
6.) They increase revenue by leasing and renewing apartments to qualified applicants and
residents.
7.) They enhance the value of the community by marketing and selling the apartments at the
most achievable rent rates to qualified prospective residents.
8.) They adhere to the industry's regulations and therefore minimize liability for the owner
and/or management firm.
List at least five typical responsibilities of a Leasing Professional - ANS 1.) Comply with all
regulatory laws and guidelines
2.) Pre-lease apartments on vacate notice
3.) Inspect apartments for tour and move-in readiness
4.) Accept and process applications for leasing
5.) Conduct follow-ups
6.) Communicate with residents
7.) Shop the competition
8.) Read ads, marketing materials, and websites
9.) Answer the telephone
10.) Process service requests
11.) Collect deposits and pro-rated rent fees
12.) Recruit referrals
13.) Perform outreach marketing activities
14.) Conduct resident satisfaction services
15.) Attend local apartment association events
16.) Complete market surveys
17.) Demonstrate the features and benefits of the apartments
18.) Accept and process renewal paperwork
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, How does a Leasing Professional project a positive image? - ANS 1.) Express pride,
competency, and integrity in their interactions with others
2.) Dress professionally
3.) Use appropriate language
4.) Act ethically
What three areas of specialized knowledge are essential for the Leasing Professional? Define
each. - ANS 1.) Market Knowledge: The demographic and product information about your
apartment community, its primary competitors and potential future competition including
housing being planned and/or under development in their area.
2.) Product Knowledge: Thorough understanding of all of the products and services available in
your own community, apartment home, amenities, the surrounding neighborhood, and that of
your area's competitors.
3.) Resident Profile: Specific information that describes the apartment community's typical
residents and their needs, wants, and qualifying characteristics.
The role of a Leasing Professional has what two value components? - ANS 1.) To assist
people in finding suitable housing that meets their lifestyle needs.
2.) To add value for your property's owner
List the critical components of site teamwork - ANS 1.) Understand your team's goal(s)
2.) Understand your role in achieving the goals
3.) Communicate clearly and often
4.) Network outside of the team to bring in new ideas
What are the "Big Rocks" in your life? - ANS 1.) True priorities
2.) Highly important items that are not necessarily urgent
What are the "Little Rocks" in your life? - ANS 1.) Lesser priorities that make a lot of noise
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ANSWERS
The definition of disability applies to two impairments. Identify them and give an example of
each. - ANS Physical and Mental Impairments:
Physical Impairment includes: Any psychological disorder or condition. A cosmetic
disfigurement Any anatomical loss affecting specific body systems
Mental Impairment includes: Any mental or psychological disorder such as mental retardation,
organic brain syndrome, emotional or mental illness, or specific learning difficulties.
How would you define teamwork? - ANS 1.) Supporting your teammates
2.) Going out of your way to help your teammates
3.) Putting the team goals ahead of your personal goals
4.) Being reliable
5.) Communicating clearly
6.) Listening to others
7.) Treating others respectfully
Why is the Leasing Professional critical to the success of the community? - ANS 1.) They show
and lease apartments
2.) They deal with and serve residents
3.) They market to prospective residents
4.) They have an accurate pulse on their market
COPYRIGHT © 2025 FYNDLAY ALL RIGHTS RESERVED 1
,5.) They understand the impact their community has on the market and the industry.
6.) They increase revenue by leasing and renewing apartments to qualified applicants and
residents.
7.) They enhance the value of the community by marketing and selling the apartments at the
most achievable rent rates to qualified prospective residents.
8.) They adhere to the industry's regulations and therefore minimize liability for the owner
and/or management firm.
List at least five typical responsibilities of a Leasing Professional - ANS 1.) Comply with all
regulatory laws and guidelines
2.) Pre-lease apartments on vacate notice
3.) Inspect apartments for tour and move-in readiness
4.) Accept and process applications for leasing
5.) Conduct follow-ups
6.) Communicate with residents
7.) Shop the competition
8.) Read ads, marketing materials, and websites
9.) Answer the telephone
10.) Process service requests
11.) Collect deposits and pro-rated rent fees
12.) Recruit referrals
13.) Perform outreach marketing activities
14.) Conduct resident satisfaction services
15.) Attend local apartment association events
16.) Complete market surveys
17.) Demonstrate the features and benefits of the apartments
18.) Accept and process renewal paperwork
COPYRIGHT © 2025 FYNDLAY ALL RIGHTS RESERVED 2
, How does a Leasing Professional project a positive image? - ANS 1.) Express pride,
competency, and integrity in their interactions with others
2.) Dress professionally
3.) Use appropriate language
4.) Act ethically
What three areas of specialized knowledge are essential for the Leasing Professional? Define
each. - ANS 1.) Market Knowledge: The demographic and product information about your
apartment community, its primary competitors and potential future competition including
housing being planned and/or under development in their area.
2.) Product Knowledge: Thorough understanding of all of the products and services available in
your own community, apartment home, amenities, the surrounding neighborhood, and that of
your area's competitors.
3.) Resident Profile: Specific information that describes the apartment community's typical
residents and their needs, wants, and qualifying characteristics.
The role of a Leasing Professional has what two value components? - ANS 1.) To assist
people in finding suitable housing that meets their lifestyle needs.
2.) To add value for your property's owner
List the critical components of site teamwork - ANS 1.) Understand your team's goal(s)
2.) Understand your role in achieving the goals
3.) Communicate clearly and often
4.) Network outside of the team to bring in new ideas
What are the "Big Rocks" in your life? - ANS 1.) True priorities
2.) Highly important items that are not necessarily urgent
What are the "Little Rocks" in your life? - ANS 1.) Lesser priorities that make a lot of noise
COPYRIGHT © 2025 FYNDLAY ALL RIGHTS RESERVED 3
