MNG3702 Assignment 2 Semester 1 – 2025
Solutions | Netcare Case Study | Exam
Study Notes | Unique Number: 14641
,ASSIGNMENT QUESTIONS - NETCARE CASE STUDY
QUESTION 1. Distinguish between leadership and
management and identify three examples of the
application of these concepts at Netcare.
Distinction Between Leadership and Management
Although leadership and management are often used interchangeably, they
refer to different but complementary functions in an organization.
Leadership
Definition: Leadership is the ability to inspire, influence, and guide
individuals or teams toward achieving a vision or goal.
Focus: Vision, innovation, motivation, and long-term change.
Approach: People-oriented; leaders build trust, foster culture, and
encourage growth.
Skills: Emotional intelligence, communication, strategic thinking, and
inspiration.
Management
Definition: Management is the process of planning, organizing,
directing, and controlling resources to achieve specific objectives.
Focus: Processes, efficiency, and implementation.
Approach: Task-oriented; managers maintain order, enforce policies,
and measure performance.
Skills: Planning, budgeting, problem-solving, and time management.
Key Differences
Aspect Leadership Management
Core Function Influencing people Organizing work
Focus Vision and direction Goals and execution
Style Inspirational and Operational and
, Aspect Leadership Management
transformational administrative
Primary
Change and innovation Stability and efficiency
Outcome
Key Tool Communication and motivation Systems and structures
Application at Netcare (South Africa’s leading private healthcare
provider)
1. Leadership Example: Driving Digital Transformation
Netcare’s CEO and executive leadership team led a strategic digital
health transformation initiative to move from paper-based to digital
patient records and improve patient outcomes.
Leadership Element: Visionary thinking, driving innovation, motivating
staff to adopt new technologies.
2. Management Example: Hospital Operations Oversight
Hospital managers at Netcare coordinate the daily operations of
hospitals, ensuring that resources are optimally allocated, and that staff
schedules, supplies, and finances are properly managed.
Management Element: Planning, organizing, and controlling day-to-day
processes to ensure service delivery.
3. Leadership + Management Example: COVID-19 Response
During the pandemic, Netcare executives led with urgency and
empathy to protect staff and patients, while also managing logistics,
such as increasing ICU capacity, staff training, and supply chain support.
Leadership Element: Guiding the organization through uncertainty.
Management Element: Operational execution of emergency protocols.
Solutions | Netcare Case Study | Exam
Study Notes | Unique Number: 14641
,ASSIGNMENT QUESTIONS - NETCARE CASE STUDY
QUESTION 1. Distinguish between leadership and
management and identify three examples of the
application of these concepts at Netcare.
Distinction Between Leadership and Management
Although leadership and management are often used interchangeably, they
refer to different but complementary functions in an organization.
Leadership
Definition: Leadership is the ability to inspire, influence, and guide
individuals or teams toward achieving a vision or goal.
Focus: Vision, innovation, motivation, and long-term change.
Approach: People-oriented; leaders build trust, foster culture, and
encourage growth.
Skills: Emotional intelligence, communication, strategic thinking, and
inspiration.
Management
Definition: Management is the process of planning, organizing,
directing, and controlling resources to achieve specific objectives.
Focus: Processes, efficiency, and implementation.
Approach: Task-oriented; managers maintain order, enforce policies,
and measure performance.
Skills: Planning, budgeting, problem-solving, and time management.
Key Differences
Aspect Leadership Management
Core Function Influencing people Organizing work
Focus Vision and direction Goals and execution
Style Inspirational and Operational and
, Aspect Leadership Management
transformational administrative
Primary
Change and innovation Stability and efficiency
Outcome
Key Tool Communication and motivation Systems and structures
Application at Netcare (South Africa’s leading private healthcare
provider)
1. Leadership Example: Driving Digital Transformation
Netcare’s CEO and executive leadership team led a strategic digital
health transformation initiative to move from paper-based to digital
patient records and improve patient outcomes.
Leadership Element: Visionary thinking, driving innovation, motivating
staff to adopt new technologies.
2. Management Example: Hospital Operations Oversight
Hospital managers at Netcare coordinate the daily operations of
hospitals, ensuring that resources are optimally allocated, and that staff
schedules, supplies, and finances are properly managed.
Management Element: Planning, organizing, and controlling day-to-day
processes to ensure service delivery.
3. Leadership + Management Example: COVID-19 Response
During the pandemic, Netcare executives led with urgency and
empathy to protect staff and patients, while also managing logistics,
such as increasing ICU capacity, staff training, and supply chain support.
Leadership Element: Guiding the organization through uncertainty.
Management Element: Operational execution of emergency protocols.
