, EUP1501 Assignment 4 (COMPLETE ANSWERS)
Semester 1 2025 (825074) - DUE 15 May 2025; 100%
TRUSTED Complete, trusted solutions and
explanations.
Improving Public Service Delivery through Emerging Technologies:
The Case of the South African Revenue Service (SARS)
Introduction
The South African Revenue Service (SARS) is the government agency
responsible for collecting taxes and customs duties to fund public
services and drive national development. SARS plays a vital governance
role in enforcing tax laws, improving voluntary compliance, and curbing
illicit trade. Over the past decade, SARS has undergone digital
transformation to modernize its operations, reduce administrative
burdens, and improve taxpayer experience. To do so, SARS has
embraced emerging technologies such as Artificial Intelligence (AI),
data analytics, and cloud computing.
Sub-section 1: Identify and Describe the Emerging Technology
One of the most impactful technologies adopted by SARS is Artificial
Intelligence (AI), particularly in the form of AI-powered virtual
assistants and intelligent risk engines.
AI uses machine learning algorithms and natural language processing
(NLP) to understand and analyze large amounts of data, predict
behavior, and interact with users conversationally. In SARS’s case, AI
systems help automate decision-making and simulate human-like
interactions to improve service delivery. These systems continuously
learn from new data, enabling more accurate and efficient processing
over time.
Semester 1 2025 (825074) - DUE 15 May 2025; 100%
TRUSTED Complete, trusted solutions and
explanations.
Improving Public Service Delivery through Emerging Technologies:
The Case of the South African Revenue Service (SARS)
Introduction
The South African Revenue Service (SARS) is the government agency
responsible for collecting taxes and customs duties to fund public
services and drive national development. SARS plays a vital governance
role in enforcing tax laws, improving voluntary compliance, and curbing
illicit trade. Over the past decade, SARS has undergone digital
transformation to modernize its operations, reduce administrative
burdens, and improve taxpayer experience. To do so, SARS has
embraced emerging technologies such as Artificial Intelligence (AI),
data analytics, and cloud computing.
Sub-section 1: Identify and Describe the Emerging Technology
One of the most impactful technologies adopted by SARS is Artificial
Intelligence (AI), particularly in the form of AI-powered virtual
assistants and intelligent risk engines.
AI uses machine learning algorithms and natural language processing
(NLP) to understand and analyze large amounts of data, predict
behavior, and interact with users conversationally. In SARS’s case, AI
systems help automate decision-making and simulate human-like
interactions to improve service delivery. These systems continuously
learn from new data, enabling more accurate and efficient processing
over time.
