CSDM Exam 2025 Questions and
Answers 100% Pass
Common Service - ✔✔A standard and shared set of service related definitions across
our products and platform that will enable and support true service level reporting.
Data Model - ✔✔A CMDB Framework across our products and platform that will
enable and support multiple configuration strategies.
The guidance within CSDM is for the ____ and _____of the CMDB that is used by
multiple ServiceNow products. - ✔✔standardization and modeling
The CSDM identifies where to place ______within the CMDB - ✔✔service and
application related data
A prime objective of CSDM is to support consistent analysis - ✔✔consistent analysis
What is a Service? - ✔✔A service is a means of delivering value to customers by
facilitating outcomes customers want to achieve without the ownership of specific costs
and risks
Why should I follow the CSDM? - ✔✔ServiceNow products are standardizing their use
of data from the CMDB. That standard is the CSDM which identifies where to place
service and application related data within the CMDB. Current and future products
from ServiceNow that utilize the CMDB may require data to be found in the CMDB
COPYRIGHT © 2025 BY GRACE AMELIA, ALL RIGHTS RESERVED 1
, framework identified within this white paper. Without CI data in these prescribed
CMDB tables, you may not receive the full value of the ServiceNow platform.
ServiceNow ships with three OOB service types. What are they? - ✔✔The three OOB
service types are application, business, and technical.
Application service - ✔✔is a service type that is a logical representation of a deployed
application stack
Business service - ✔✔is a service type that is published to business users, and it
typically underpins one or more business capabilities.
Technical service - ✔✔is a service type that is published to service owners and typically
underpins one or more business or application services.
Leverage the _____ to structure complex queries across multiple elements and
relationships - ✔✔CMDB query builder
CSDM Domains - ✔✔groupings of the data model that support activity within the Now
Platform. Each of these Domains include one or more products within ServiceNow
CSDM has 4 Domains: - ✔✔Foundation, Design, Manage Technical Services, and
Sell/Consume.
What is Foundation? - ✔✔Foundation is a CSDM Domain that represents those tables
that contain base data referenced from or to objects in the remaining CSDM domains.
The tables identified in the Foundation Domain are not used in CMDB relationships.
Instead, they are critical referential data.
CMDB Group - ✔✔is a collection of CIs based on the results of saved Query Builder
queries, encoded queries, or manual entries. The CMDB Group is NOT a configuration
item. The purpose of the CMDB Group is to provide a grouping of CIs.
COPYRIGHT © 2025 BY GRACE AMELIA, ALL RIGHTS RESERVED 2
Answers 100% Pass
Common Service - ✔✔A standard and shared set of service related definitions across
our products and platform that will enable and support true service level reporting.
Data Model - ✔✔A CMDB Framework across our products and platform that will
enable and support multiple configuration strategies.
The guidance within CSDM is for the ____ and _____of the CMDB that is used by
multiple ServiceNow products. - ✔✔standardization and modeling
The CSDM identifies where to place ______within the CMDB - ✔✔service and
application related data
A prime objective of CSDM is to support consistent analysis - ✔✔consistent analysis
What is a Service? - ✔✔A service is a means of delivering value to customers by
facilitating outcomes customers want to achieve without the ownership of specific costs
and risks
Why should I follow the CSDM? - ✔✔ServiceNow products are standardizing their use
of data from the CMDB. That standard is the CSDM which identifies where to place
service and application related data within the CMDB. Current and future products
from ServiceNow that utilize the CMDB may require data to be found in the CMDB
COPYRIGHT © 2025 BY GRACE AMELIA, ALL RIGHTS RESERVED 1
, framework identified within this white paper. Without CI data in these prescribed
CMDB tables, you may not receive the full value of the ServiceNow platform.
ServiceNow ships with three OOB service types. What are they? - ✔✔The three OOB
service types are application, business, and technical.
Application service - ✔✔is a service type that is a logical representation of a deployed
application stack
Business service - ✔✔is a service type that is published to business users, and it
typically underpins one or more business capabilities.
Technical service - ✔✔is a service type that is published to service owners and typically
underpins one or more business or application services.
Leverage the _____ to structure complex queries across multiple elements and
relationships - ✔✔CMDB query builder
CSDM Domains - ✔✔groupings of the data model that support activity within the Now
Platform. Each of these Domains include one or more products within ServiceNow
CSDM has 4 Domains: - ✔✔Foundation, Design, Manage Technical Services, and
Sell/Consume.
What is Foundation? - ✔✔Foundation is a CSDM Domain that represents those tables
that contain base data referenced from or to objects in the remaining CSDM domains.
The tables identified in the Foundation Domain are not used in CMDB relationships.
Instead, they are critical referential data.
CMDB Group - ✔✔is a collection of CIs based on the results of saved Query Builder
queries, encoded queries, or manual entries. The CMDB Group is NOT a configuration
item. The purpose of the CMDB Group is to provide a grouping of CIs.
COPYRIGHT © 2025 BY GRACE AMELIA, ALL RIGHTS RESERVED 2
