Informational Interview and Course Reflection
Capella University
BUS4121: Ethics in Health Care Management
Introduction
, During the interview, the discussion centered on ethical dilemmas commonly
encountered in healthcare, such as maintaining patient confidentiality and ensuring informed
consent. The interviewee provided real-world examples from their career, illustrating how they
navigate the tension between adhering to institutional policies and prioritizing patient welfare.
Their insights closely aligned with the course’s exploration of ethical decision-making models,
providing a practical perspective on theoretical concepts.
I have selected to interview my practice administrator, Jennifer. She has been involved
in healthcare administration for 20 years. She currently oversees the oncology department, and
she is also experienced in patient services. Her business email is .
HIEs and EHRs
Health information exchanges (HIEs) and electronic health records (EHRs) offer
significant opportunities and challenges in healthcare. The potential benefits attributable to HIE
include improved quality of care, efficiency, and patient safety (Hincapie & Warholak, 2011).
A potential drawback of HIEs and EHRs is the increased risk of data breaches or hacking due
to digital storage and sharing which leads to the violation of HIPAA regulations.
Question: As a healthcare manager, what are some pros and cons to HIEs?
Jennifer: The pros of health information exchange is that it facilitates sharing of patient
information between providers, which leads to a better continuity of care. It reduces the medical
errors by providing access to up-to-date patient data, an example can be allergies and
medications. The most important advantages of HIE, in my opinion, is that it gives the patient the
authority to access and share their health data, fostering active participation in their care. Also,
by doing so, it eliminates unnecessary tests and procedures by sharing existing results among
Capella University
BUS4121: Ethics in Health Care Management
Introduction
, During the interview, the discussion centered on ethical dilemmas commonly
encountered in healthcare, such as maintaining patient confidentiality and ensuring informed
consent. The interviewee provided real-world examples from their career, illustrating how they
navigate the tension between adhering to institutional policies and prioritizing patient welfare.
Their insights closely aligned with the course’s exploration of ethical decision-making models,
providing a practical perspective on theoretical concepts.
I have selected to interview my practice administrator, Jennifer. She has been involved
in healthcare administration for 20 years. She currently oversees the oncology department, and
she is also experienced in patient services. Her business email is .
HIEs and EHRs
Health information exchanges (HIEs) and electronic health records (EHRs) offer
significant opportunities and challenges in healthcare. The potential benefits attributable to HIE
include improved quality of care, efficiency, and patient safety (Hincapie & Warholak, 2011).
A potential drawback of HIEs and EHRs is the increased risk of data breaches or hacking due
to digital storage and sharing which leads to the violation of HIPAA regulations.
Question: As a healthcare manager, what are some pros and cons to HIEs?
Jennifer: The pros of health information exchange is that it facilitates sharing of patient
information between providers, which leads to a better continuity of care. It reduces the medical
errors by providing access to up-to-date patient data, an example can be allergies and
medications. The most important advantages of HIE, in my opinion, is that it gives the patient the
authority to access and share their health data, fostering active participation in their care. Also,
by doing so, it eliminates unnecessary tests and procedures by sharing existing results among
