TEST BANK
MANAGEMENT
LEADING & COLLABORATING IN A COMPETITIVE WORLD
15TH EDITION
CHAPTER 01: MANAGING AND PERFORMING
1) Technological change is one of the ongoing challenges that characterize the current business
landscape.
⊚ true
⊚ false
ANS: true
2) Collaboration occurs within companies and between companies, but it cannot occur between
a company and a customer.
⊚ true
⊚ false
ANS: false
3) Globalization has reduced the need for innovation by equalizing production costs.
⊚ true
⊚ false
ANS: false
4) Done properly, sustainability encourages people to live in ways that can be maintained for a
short period without harming environmental resources.
⊚ true
⊚ false
ANS: false
,5) Top-level managers are also known as tactical managers because they translate general goals
into specific objectives.
⊚ true
⊚ false
ANS: false
6) The need for interpersonal and communication skills fades as a manager moves from the
lower levels of an organization into the upper management arena.
⊚ true
⊚ false
ANS: false
7) Emotional intelligence should be viewed as something you inherit and cannot change.
⊚ true
⊚ false
ANS: false
8) Gina, a sales manager, has increasing pressure from other vendors who have shifted
production of their parts overseas. She calls one of her customers who normally buys at least
once a month, but hasn’t placed an order with Gina in three months. The customer states that
they are buying from an alternate supplier based on price. Gina is competing for orders with
companies who have reduced costs by shifting production overseas. Gina faces the
management challenge involved with:
A) globalization.
B) technological change.
C) the importance of knowledge and ideas.
D) collaboration across organizational boundaries.
E) an increasingly diverse labor force.
ANS: A
,9) Which of the following types of companies are affected by globalization?
A) primarily large companies
B) primarily small companies
C) both large and small companies
D) only companies with overseas factories
E) only companies with immigrant workers
ANS: C
10) Command Systems, Incorporated, a large federal defense contractor, is updating its
automated contracting/ordering system. Harris Johnson, CEO of Logistical Supplies,
Incorporated, told his Chief Information Officer, “Dennis, you must lead an effort to re-
engineer our computer infrastructure to remain compatible with that of Command Systems.
This will be a complex effort but, if we can get this done before our competitors can, we will
pick up a lot of new business worldwide. That’s the nature of ________ —it complicates
things and creates opportunities.”
A) planning
B) technological change
C) emotional intelligence
D) social capital
E) controlling
ANS: B
11) Knowledge management is the set of practices designed to develop organization
A) members’ expertise, skills, wisdom, and relationships.
B) members’ loyalty.
C) members’ salaries.
D) inventories of both resources and manufactured goods.
E) equipment, such as vehicles, tools, and machines.
ANS: A
, 12) Technology is important to the business world for all of these reasons, except
A) talent exodus.
B) artificial intelligence.
C) data protection and privacy.
D) online customer engagement.
E) 5G.
ANS: A
13) ________ is the set of practices aimed at discovering and harnessing an organization’s
intellectual resources.
A) Web 2.0
B) Competitive advantage
C) Cost competitiveness
D) Knowledge management
E) Quality
ANS: D
14) Which of the following is an example of collaboration across boundaries?
A) Allie, a bookkeeper, has an idea for keeping more efficient records of outstanding
invoices, and she clears the idea with her accounting manager before implementation.
B) Jamal and Ursula are team members working on an ad campaign. Jamal suggests they
include another team member to get their insights.
C) Veronika works in operations and is designing the new assembly line layout. She asks
the procurement department which boxes would be most cost effective to use for
shipping before she makes her decision about the shipping station design.
D) Mei stays late to stuff an important mailing in envelopes because her boss, an
executive, needs the mailing to go out in the next morning’s mail.
E) Gregory devises a standard form for company employees to use for service requests
after conducting research about what other companies are using.
ANS: C
MANAGEMENT
LEADING & COLLABORATING IN A COMPETITIVE WORLD
15TH EDITION
CHAPTER 01: MANAGING AND PERFORMING
1) Technological change is one of the ongoing challenges that characterize the current business
landscape.
⊚ true
⊚ false
ANS: true
2) Collaboration occurs within companies and between companies, but it cannot occur between
a company and a customer.
⊚ true
⊚ false
ANS: false
3) Globalization has reduced the need for innovation by equalizing production costs.
⊚ true
⊚ false
ANS: false
4) Done properly, sustainability encourages people to live in ways that can be maintained for a
short period without harming environmental resources.
⊚ true
⊚ false
ANS: false
,5) Top-level managers are also known as tactical managers because they translate general goals
into specific objectives.
⊚ true
⊚ false
ANS: false
6) The need for interpersonal and communication skills fades as a manager moves from the
lower levels of an organization into the upper management arena.
⊚ true
⊚ false
ANS: false
7) Emotional intelligence should be viewed as something you inherit and cannot change.
⊚ true
⊚ false
ANS: false
8) Gina, a sales manager, has increasing pressure from other vendors who have shifted
production of their parts overseas. She calls one of her customers who normally buys at least
once a month, but hasn’t placed an order with Gina in three months. The customer states that
they are buying from an alternate supplier based on price. Gina is competing for orders with
companies who have reduced costs by shifting production overseas. Gina faces the
management challenge involved with:
A) globalization.
B) technological change.
C) the importance of knowledge and ideas.
D) collaboration across organizational boundaries.
E) an increasingly diverse labor force.
ANS: A
,9) Which of the following types of companies are affected by globalization?
A) primarily large companies
B) primarily small companies
C) both large and small companies
D) only companies with overseas factories
E) only companies with immigrant workers
ANS: C
10) Command Systems, Incorporated, a large federal defense contractor, is updating its
automated contracting/ordering system. Harris Johnson, CEO of Logistical Supplies,
Incorporated, told his Chief Information Officer, “Dennis, you must lead an effort to re-
engineer our computer infrastructure to remain compatible with that of Command Systems.
This will be a complex effort but, if we can get this done before our competitors can, we will
pick up a lot of new business worldwide. That’s the nature of ________ —it complicates
things and creates opportunities.”
A) planning
B) technological change
C) emotional intelligence
D) social capital
E) controlling
ANS: B
11) Knowledge management is the set of practices designed to develop organization
A) members’ expertise, skills, wisdom, and relationships.
B) members’ loyalty.
C) members’ salaries.
D) inventories of both resources and manufactured goods.
E) equipment, such as vehicles, tools, and machines.
ANS: A
, 12) Technology is important to the business world for all of these reasons, except
A) talent exodus.
B) artificial intelligence.
C) data protection and privacy.
D) online customer engagement.
E) 5G.
ANS: A
13) ________ is the set of practices aimed at discovering and harnessing an organization’s
intellectual resources.
A) Web 2.0
B) Competitive advantage
C) Cost competitiveness
D) Knowledge management
E) Quality
ANS: D
14) Which of the following is an example of collaboration across boundaries?
A) Allie, a bookkeeper, has an idea for keeping more efficient records of outstanding
invoices, and she clears the idea with her accounting manager before implementation.
B) Jamal and Ursula are team members working on an ad campaign. Jamal suggests they
include another team member to get their insights.
C) Veronika works in operations and is designing the new assembly line layout. She asks
the procurement department which boxes would be most cost effective to use for
shipping before she makes her decision about the shipping station design.
D) Mei stays late to stuff an important mailing in envelopes because her boss, an
executive, needs the mailing to go out in the next morning’s mail.
E) Gregory devises a standard form for company employees to use for service requests
after conducting research about what other companies are using.
ANS: C
