WELLCARE ACT MASTERY EXAM
QUESTIONS |GUARANTEED PASS!!
Enrollment applications must be received by Wellcare no later than ___
calendar day(s) following receipt from the beneficiary. - ACCURATE
ANSWERS✔✔ 1
Which elements are available as part of Wellcare's Sales Support model?
- ACCURATE ANSWERS✔✔ All of these
Low-Income Subsidy (LIS), which is often referred to as Extra Help,
reduces all Part D plan premiums - ACCURATE ANSWERS✔✔ False
Prior to completing the enrollment form, broker/agents should always
confirm the beneficiary's primary care provider (PCP) and/or specialists
- ACCURATE ANSWERS✔✔ True
At the end of this course, there will be a Mastery Exam. Agents must
achieve a passing score of 85% or higher to successfully complete this
course - ACCURATE ANSWERS✔✔ True
Brokers/Agents may be investigated after being suspected of
noncompliant activity reported through a - ACCURATE ANSWERS✔✔
Complaint Tracking Module (CTM)
,Grievance
Secret Shop Finding
A broker/agent who has never had any verbal warnings cannot be issued
a Corrective Action Plan. - ACCURATE ANSWERS✔✔ False
Wellcare does not need to be informed of all marketing/sales events at
which plans or materials will be presented or distributed (formaland
informal). - ACCURATE ANSWERS✔✔ False
Marketing benefits in a service area where those benefits are not
available is prohibited and considered misleading unless that is
unavoidable because of local/regional or media use. - ACCURATE
ANSWERS✔✔ True
CustomPoint sales material order dates will be posted on Wellcare.com -
ACCURATE ANSWERS✔✔ False
The online Centene Workbench self-service portal enables you to -
ACCURATE ANSWERS✔✔ All of these
The TPMO disclaimer must be used by any TPMO that sells plans on
behalf of more than one MA plan provider. The disclaimer must be: -
ACCURATE ANSWERS✔✔ Included in any marketing materials,
, including print materials and television advertisements developed, used,
or distributed by the TPMO.
Verbally conveyed within the first minute of a sales call.
Prominently displayed on TPMO websites (regardless of content).
Electronically conveyed when communicating with a beneficiary
through email, online chat, or other electronic means of communication
(regardless of content).
Brokers/Agents can access the following resources under the Shared
Resources section in Centene Workbench. - ACCURATE
ANSWERS✔✔ All of these
Which of the following is not an example of Protected Health
Information (PHI)? - ACCURATE ANSWERS✔✔ Library Card
When a paper SOA form is used, it must be completed __________
hosting the sales presentation. - ACCURATE ANSWERS✔✔ 48 Hours
prior to
Ascend is a fast, easy, and compliant way for brokers/agents to submit
agent-assisted electronic enrollments. - ACCURATE ANSWERS✔✔
True
QUESTIONS |GUARANTEED PASS!!
Enrollment applications must be received by Wellcare no later than ___
calendar day(s) following receipt from the beneficiary. - ACCURATE
ANSWERS✔✔ 1
Which elements are available as part of Wellcare's Sales Support model?
- ACCURATE ANSWERS✔✔ All of these
Low-Income Subsidy (LIS), which is often referred to as Extra Help,
reduces all Part D plan premiums - ACCURATE ANSWERS✔✔ False
Prior to completing the enrollment form, broker/agents should always
confirm the beneficiary's primary care provider (PCP) and/or specialists
- ACCURATE ANSWERS✔✔ True
At the end of this course, there will be a Mastery Exam. Agents must
achieve a passing score of 85% or higher to successfully complete this
course - ACCURATE ANSWERS✔✔ True
Brokers/Agents may be investigated after being suspected of
noncompliant activity reported through a - ACCURATE ANSWERS✔✔
Complaint Tracking Module (CTM)
,Grievance
Secret Shop Finding
A broker/agent who has never had any verbal warnings cannot be issued
a Corrective Action Plan. - ACCURATE ANSWERS✔✔ False
Wellcare does not need to be informed of all marketing/sales events at
which plans or materials will be presented or distributed (formaland
informal). - ACCURATE ANSWERS✔✔ False
Marketing benefits in a service area where those benefits are not
available is prohibited and considered misleading unless that is
unavoidable because of local/regional or media use. - ACCURATE
ANSWERS✔✔ True
CustomPoint sales material order dates will be posted on Wellcare.com -
ACCURATE ANSWERS✔✔ False
The online Centene Workbench self-service portal enables you to -
ACCURATE ANSWERS✔✔ All of these
The TPMO disclaimer must be used by any TPMO that sells plans on
behalf of more than one MA plan provider. The disclaimer must be: -
ACCURATE ANSWERS✔✔ Included in any marketing materials,
, including print materials and television advertisements developed, used,
or distributed by the TPMO.
Verbally conveyed within the first minute of a sales call.
Prominently displayed on TPMO websites (regardless of content).
Electronically conveyed when communicating with a beneficiary
through email, online chat, or other electronic means of communication
(regardless of content).
Brokers/Agents can access the following resources under the Shared
Resources section in Centene Workbench. - ACCURATE
ANSWERS✔✔ All of these
Which of the following is not an example of Protected Health
Information (PHI)? - ACCURATE ANSWERS✔✔ Library Card
When a paper SOA form is used, it must be completed __________
hosting the sales presentation. - ACCURATE ANSWERS✔✔ 48 Hours
prior to
Ascend is a fast, easy, and compliant way for brokers/agents to submit
agent-assisted electronic enrollments. - ACCURATE ANSWERS✔✔
True
