Test Bank: Contemporary Practical/Vocational Nursing
9th Edition By Kurzen
Tactile Learner - ANSWER touching / feeling
Visual Learner - ANSWER seeing
Auditory Learner - ANSWER listening
Kinesthetic Learner - ANSWER doing / performing
Verbal Communication - ANSWER language expressed in speaking &
writing
Nonverbal Communication - ANSWER signs (picture, drawing, traffic
sign)
signals (a shout out for help)
symbols (a wedding ring, caduceous for medical)
Passive Behavior - ANSWER avoiding conflict & doing nothing in
situations in which an action is required
Assertive Behavior - ANSWER expressing your needs & feelings
without attacking someone else
3 Steps to Good Listening - ANSWER 1) focus your attention
2) interpret what is said
3) restate what you heard to be sure you understand
Components of Communication - ANSWER source/sender- person
sending message
, encoder- eardrum, electrical wires to convert
message- what's being communicated
channel- face-to-face or over wires/cables
decoder- brain, tv, radio converts into message
receiver- recipient of message
feedback- recipient responds
Empathy - ANSWER providing emotional support to your pt while
avoiding becoming emotionally involved yet still sharing with them
their, thoughts, feelings, & fears
Blocks to Effective Communication - ANSWER -nonverbal barriers
-changing the subject
-stereotyped responses
-personal bias
-asking questions that can be ANSWER ed yes/no
-asking personal questions
-belittling pts feelings
-expressing disapproval
Public Law
(a.k.a. Statutory) - ANSWER laws that come from the government
(i.e. laws based on Constitution)
Private Law
(a.k.a. Civil or Common) - ANSWER focuses on enforcement of
rights, duties & other legal relations between private citizens (laws r/t
enforcing contracts & laws r/t torts)
Good Samaritan Law - ANSWER protects people from prosecution
who voluntarily go to the aid of others in an emergency; always exempt
9th Edition By Kurzen
Tactile Learner - ANSWER touching / feeling
Visual Learner - ANSWER seeing
Auditory Learner - ANSWER listening
Kinesthetic Learner - ANSWER doing / performing
Verbal Communication - ANSWER language expressed in speaking &
writing
Nonverbal Communication - ANSWER signs (picture, drawing, traffic
sign)
signals (a shout out for help)
symbols (a wedding ring, caduceous for medical)
Passive Behavior - ANSWER avoiding conflict & doing nothing in
situations in which an action is required
Assertive Behavior - ANSWER expressing your needs & feelings
without attacking someone else
3 Steps to Good Listening - ANSWER 1) focus your attention
2) interpret what is said
3) restate what you heard to be sure you understand
Components of Communication - ANSWER source/sender- person
sending message
, encoder- eardrum, electrical wires to convert
message- what's being communicated
channel- face-to-face or over wires/cables
decoder- brain, tv, radio converts into message
receiver- recipient of message
feedback- recipient responds
Empathy - ANSWER providing emotional support to your pt while
avoiding becoming emotionally involved yet still sharing with them
their, thoughts, feelings, & fears
Blocks to Effective Communication - ANSWER -nonverbal barriers
-changing the subject
-stereotyped responses
-personal bias
-asking questions that can be ANSWER ed yes/no
-asking personal questions
-belittling pts feelings
-expressing disapproval
Public Law
(a.k.a. Statutory) - ANSWER laws that come from the government
(i.e. laws based on Constitution)
Private Law
(a.k.a. Civil or Common) - ANSWER focuses on enforcement of
rights, duties & other legal relations between private citizens (laws r/t
enforcing contracts & laws r/t torts)
Good Samaritan Law - ANSWER protects people from prosecution
who voluntarily go to the aid of others in an emergency; always exempt
