CALP Exam - Questions With In-Depth Solutions (Rated
A+)
The definition of disability applies to two impairments. Identify them and give
an example of each. Right Ans - Physical and Mental Impairments:
Physical Impairment includes: Any psychological disorder or condition. A
cosmetic disfigurement Any anatomical loss affecting specific body systems
Mental Impairment includes: Any mental or psychological disorder such as
mental retardation, organic brain syndrome, emotional or mental illness, or
specific learning difficulties.
How would you define teamwork? Right Ans - 1.) Supporting your
teammates
2.) Going out of your way to help your teammates
3.) Putting the team goals ahead of your personal goals
4.) Being reliable
5.) Communicating clearly
6.) Listening to others
7.) Treating others respectfully
Why is the Leasing Professional critical to the success of the community?
Right Ans - 1.) They show and lease apartments
2.) They deal with and serve residents
3.) They market to prospective residents
4.) They have an accurate pulse on their market
5.) They understand the impact their community has on the market and the
industry.
6.) They increase revenue by leasing and renewing apartments to qualified
applicants and residents.
7.) They enhance the value of the community by marketing and selling the
apartments at the most achievable rent rates to qualified prospective
residents.
8.) They adhere to the industry's regulations and therefore minimize liability
for the owner and/or management firm.
,List at least five typical responsibilities of a Leasing Professional Right Ans
- 1.) Comply with all regulatory laws and guidelines
2.) Pre-lease apartments on vacate notice
3.) Inspect apartments for tour and move-in readiness
4.) Accept and process applications for leasing
5.) Conduct follow-ups
6.) Communicate with residents
7.) Shop the competition
8.) Read ads, marketing materials, and websites
9.) Answer the telephone
10.) Process service requests
11.) Collect deposits and pro-rated rent fees
12.) Recruit referrals
13.) Perform outreach marketing activities
14.) Conduct resident satisfaction services
15.) Attend local apartment association events
16.) Complete market surveys
17.) Demonstrate the features and benefits of the apartments
18.) Accept and process renewal paperwork
How does a Leasing Professional project a positive image? Right Ans - 1.)
Express pride, competency, and integrity in their interactions with others
2.) Dress professionally
3.) Use appropriate language
4.) Act ethically
What three areas of specialized knowledge are essential for the Leasing
Professional? Define each. Right Ans - 1.) Market Knowledge: The
demographic and product information about your apartment community, its
primary competitors and potential future competition including housing
being planned and/or under development in their area.
2.) Product Knowledge: Thorough understanding of all of the products and
services available in your own community, apartment home, amenities, the
surrounding neighborhood, and that of your area's competitors.
3.) Resident Profile: Specific information that describes the apartment
community's typical residents and their needs, wants, and qualifying
characteristics.
, The role of a Leasing Professional has what two value components? Right
Ans - 1.) To assist people in finding suitable housing that meets their lifestyle
needs.
2.) To add value for your property's owner
List the critical components of site teamwork Right Ans - 1.) Understand
your team's goal(s)
2.) Understand your role in achieving the goals
3.) Communicate clearly and often
4.) Network outside of the team to bring in new ideas
What are the "Big Rocks" in your life? Right Ans - 1.) True priorities
2.) Highly important items that are not necessarily urgent
What are the "Little Rocks" in your life? Right Ans - 1.) Lesser priorities
that make a lot of noise
2.) Unimportant items that appear urgent
3.) Overwhelmingly more of then than big rocks
List the seven-step process to to create a plan for your work. Right Ans - 1.)
Set and share your goals
2.) Build specific objectives and timelines
3.) Identify barriers
4.) Determine the contacts and skills you have to acquire
5.) Prepare a plan with specific steps to meet your goals and objectives
6.) Measure progress on a regular basis
7.) Revise as necessary
List some of the practical tips that may help with time management Right
Ans - 1.) Use tools
2.) Know your deadlines
3.) Focus
4.) Work on similar items in a group
5.) Minimize time consumers
List examples of time consumers Right Ans - 1.) Resident requests
2.) Drop-in visits by residents
3.) Drop-in visits by vendors
4.) Staff requests
A+)
The definition of disability applies to two impairments. Identify them and give
an example of each. Right Ans - Physical and Mental Impairments:
Physical Impairment includes: Any psychological disorder or condition. A
cosmetic disfigurement Any anatomical loss affecting specific body systems
Mental Impairment includes: Any mental or psychological disorder such as
mental retardation, organic brain syndrome, emotional or mental illness, or
specific learning difficulties.
How would you define teamwork? Right Ans - 1.) Supporting your
teammates
2.) Going out of your way to help your teammates
3.) Putting the team goals ahead of your personal goals
4.) Being reliable
5.) Communicating clearly
6.) Listening to others
7.) Treating others respectfully
Why is the Leasing Professional critical to the success of the community?
Right Ans - 1.) They show and lease apartments
2.) They deal with and serve residents
3.) They market to prospective residents
4.) They have an accurate pulse on their market
5.) They understand the impact their community has on the market and the
industry.
6.) They increase revenue by leasing and renewing apartments to qualified
applicants and residents.
7.) They enhance the value of the community by marketing and selling the
apartments at the most achievable rent rates to qualified prospective
residents.
8.) They adhere to the industry's regulations and therefore minimize liability
for the owner and/or management firm.
,List at least five typical responsibilities of a Leasing Professional Right Ans
- 1.) Comply with all regulatory laws and guidelines
2.) Pre-lease apartments on vacate notice
3.) Inspect apartments for tour and move-in readiness
4.) Accept and process applications for leasing
5.) Conduct follow-ups
6.) Communicate with residents
7.) Shop the competition
8.) Read ads, marketing materials, and websites
9.) Answer the telephone
10.) Process service requests
11.) Collect deposits and pro-rated rent fees
12.) Recruit referrals
13.) Perform outreach marketing activities
14.) Conduct resident satisfaction services
15.) Attend local apartment association events
16.) Complete market surveys
17.) Demonstrate the features and benefits of the apartments
18.) Accept and process renewal paperwork
How does a Leasing Professional project a positive image? Right Ans - 1.)
Express pride, competency, and integrity in their interactions with others
2.) Dress professionally
3.) Use appropriate language
4.) Act ethically
What three areas of specialized knowledge are essential for the Leasing
Professional? Define each. Right Ans - 1.) Market Knowledge: The
demographic and product information about your apartment community, its
primary competitors and potential future competition including housing
being planned and/or under development in their area.
2.) Product Knowledge: Thorough understanding of all of the products and
services available in your own community, apartment home, amenities, the
surrounding neighborhood, and that of your area's competitors.
3.) Resident Profile: Specific information that describes the apartment
community's typical residents and their needs, wants, and qualifying
characteristics.
, The role of a Leasing Professional has what two value components? Right
Ans - 1.) To assist people in finding suitable housing that meets their lifestyle
needs.
2.) To add value for your property's owner
List the critical components of site teamwork Right Ans - 1.) Understand
your team's goal(s)
2.) Understand your role in achieving the goals
3.) Communicate clearly and often
4.) Network outside of the team to bring in new ideas
What are the "Big Rocks" in your life? Right Ans - 1.) True priorities
2.) Highly important items that are not necessarily urgent
What are the "Little Rocks" in your life? Right Ans - 1.) Lesser priorities
that make a lot of noise
2.) Unimportant items that appear urgent
3.) Overwhelmingly more of then than big rocks
List the seven-step process to to create a plan for your work. Right Ans - 1.)
Set and share your goals
2.) Build specific objectives and timelines
3.) Identify barriers
4.) Determine the contacts and skills you have to acquire
5.) Prepare a plan with specific steps to meet your goals and objectives
6.) Measure progress on a regular basis
7.) Revise as necessary
List some of the practical tips that may help with time management Right
Ans - 1.) Use tools
2.) Know your deadlines
3.) Focus
4.) Work on similar items in a group
5.) Minimize time consumers
List examples of time consumers Right Ans - 1.) Resident requests
2.) Drop-in visits by residents
3.) Drop-in visits by vendors
4.) Staff requests
