The characteristics of an organization's human resources is an important factor in determining the
type of organizational structure. - True
A tall organization has fewer levels of authority relative to the size of the organization. - False
_____ refer(s) to the moral values, beliefs, and rules that establish the appropriate way for an
organization and its members to deal with each other and with people outside the organization. -
Organizational ethics
Giving lower-level managers and non managerial employees the right to make important decisions
about how to use organizational resources is referred to as _____. - decentralizing authority
Kevin noticed that Derek, an automotive technician at his repair shop, was getting bored of
repeatedly performing the lone task of changing oil, so Kevin assigned him the additional duty of
fixing tires. This is an example of _____. - job enlargement
A way in which organizations can keep their hierarchy flat is by: - decentralizing authority.
RST consulting has offices in different locations around the country. Each division is self-contained
and caters to the needs of the specific region in which it is located. This is an example of a _____. -
geographic structure
_____ refers to the number of subordinates who report directly to a manager. - Span of control
The shared set of beliefs, expectations, values, and norms in an organization is known as
organizational architecture. - False
The idea behind the concept of job enrichment is: - increasing workers' responsibility increases their
involvement in their jobs.
Organizational culture functions as a kind of control system. - True
, Profit ratios measure how well managers have protected organizational resources to be able to meet
short-term obligations. - False
Which of the following is true of the control process? - Realistic standards reduce the gap between
actual performance and desired performance.
Which of the following is true of revolutionary change? - It is dramatic
In practice, managers can only measure the actual outputs that result from the behavior of their
members and not the behaviors themselves. - False
As regional manager of KIM Corp., Dwight, is given an operating budget of $1 million for that
financial year and is evaluated on the basis of the amount of goods produced based on that budget.
Dwight's performance is evaluated on a(n): - expense budget approach.
According to the force-field theory: - a wide variety of forces arise from the way an organization
operates that make organizations resistant to change.
Which of the following can hurt the performance of an organization? - Focussing on only one
standard instead of a hundred different standards
The formal monitoring, evaluation, and feedback systems that allow managers to determine if the
organization's strategy and structure are working according to plans are known as _____ systems. -
control
The set of values, norms, and expectations of behavior which control the ways in which workers
interact with one another within the organization is known as: - organizational culture.
In simulations, learning occurs in the work setting as employees perform their job tasks. - False
Managers determine the potential of job applicants in performing particular jobs by evaluating their
qualifications and previous job experience. This process is called _____. - selection
Managers at Wayfowler Inc. ensure that new recruits receive on-the-job coaching by experienced
employees who serve as mentors and advisers to them. This is an example of which of the following
components of the HRM system? - Training and development