"What is the difference between the wiring configurations for a residential, 8-position, 8-contact (8P8C)
modular plug and jack in the Universal Service Order Codes (USOC) and ANSI/TIA/EIA 570-B? -
CORRECT ANSWER The placement of pair numbers 3 and 4."
"In unshielded twisted-pair (UTP) cable, what is the term that describes when an information-carrying
conductor makes contact with a grounded conductor? - CORRECT ANSWER Ground fault."
"What is it called when several computers are sharing files without a WAP? - CORRECT ANSWER ad-
hoc mode."
"What is the standard encryption method used with WPA2? - CORRECT ANSWER AES."
"In regard to Wi-Fi networks, what is WPS used for? - CORRECT ANSWER To enable connection to a
Wi-Fi network without a Windows interface."
"Which encryption method is the most secure for a wireless network? - CORRECT ANSWER WPA2."
"How many channels are available with IEEE 802.11g? - CORRECT ANSWER 11"
"What is the last step of the basic wireless access point (WAP) setup? - CORRECT ANSWER Apply
security."
"What specific problem does a wireless local area network (WLAN) resolve for corporations and home
users? - CORRECT ANSWER Excessive data cabling."
"Why is spread spectrum technology used in applications such as Bluetooth wireless personal area
networks (WPAN)? - CORRECT ANSWER Spread spectrum technology allows wireless networking to
create a short range, personal communications network."
"What wireless local area network (WLAN) device can be described as a half-duplex device with
intelligence equivalent to that of a sophisticated Ethernet switch? - CORRECT ANSWER An access point
(AP)."
"What is a half-duplex device that is only capable of Open Systems Interconnection (OSI) reference
model Layer 2 connectivity? - CORRECT ANSWER A wireless bridge."
"Which of these components is used in a passive optical network (PON)? - CORRECT ANSWER Optical
splitters."
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,"Which type of star topology used in a passive optical network (PON) places the PON splitters into fiber
access terminal (FAT) located deep in the network and closer to the customer premises than the
centralized split? - CORRECT ANSWER Distributed star."
"Which element of a passive optical network (PON) uses a Bragg grating filter? - CORRECT ANSWER
Optical line terminal (OLT)."
"Which element of a passive optical network (PON) uses patch panels? - CORRECT ANSWER Optical
distribution network (ODN)."
"How are optical splitters used in the forward path? - CORRECT ANSWER In the forward path, optical
splitters are used as passive branching devices that divide an optical signal across multiple output
fibers."
"Which of the following describes a fiber pigtail? - CORRECT ANSWER Fiber-optic cable with pre-
connectorized ends."
"Heat shrink tubing is installed over the fusion-splice to strengthen and protect it. When should the heat
shrink be installed on the fiber? - CORRECT ANSWER Before stripping the plastic coating from the
fiber."
"Simplify and solve the equation: If E = IR then I = ? - CORRECT ANSWER E/R"
"The square of 7 = - CORRECT ANSWER 49"
"The square root of 81 = - CORRECT ANSWER 9"
"0.00004 = ______ x 10 to the power of ______. - CORRECT ANSWER 4, -5"
"(75 x 10 to the power of 3) + (25 x 10 to the power of 4) = - CORRECT ANSWER 32.5 x 10 to the power
of 4"
"10 to the power of -3 has a metric prefix of ______. - CORRECT ANSWER Milli"
"(480 x 10 to the power of -5) divided by (60 x 10 to the power of -3) = - CORRECT ANSWER 8 x 10 to
the power of -2"
"(250 x 10 to the power of -6) - (7 x 10 to the power of -5) = - CORRECT ANSWER 180 x 10 to the
power of -6"
"(75 × 103) + (25 × 104) = - CORRECT ANSWER (*Wrong) 100 × 10^3"
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, "(-25) + (42) + (-62) + (20) = - CORRECT ANSWER -25"
"(17) x (-19) = - CORRECT ANSWER -323"
"(-17) - (-34) = - CORRECT ANSWER 17"
"-49/-7 = - CORRECT ANSWER 7"
"(20) / (-4) + (-2) x (-10) - (-2) x (7) = - CORRECT ANSWER 29"
"3 6/9 + 6 1/3 + 9 5/9 = - CORRECT ANSWER 19 5/9"
"4/7 x 9 4/11 = - CORRECT ANSWER 5 27/77"
"7 3/8 divided by 7 1/4 = - CORRECT ANSWER 1 1/58"
"8.13 X 0.123 = - CORRECT ANSWER 0.99999"
"0.5349 divided by 0.1420 = - CORRECT ANSWER 3.7669014"
"Which of the following is a method for controlling expectations? - CORRECT ANSWER Identify the
source of emotional overload."
"Which of the following best describes stereotyped thinking? - CORRECT ANSWER Presuming that all
members of a group have certain characteristics."
"The attribute of being "active" as a critical thinker means - CORRECT ANSWER You observe and take
notes relevant to the issue."
"It is essential to pay attention to warning signs of stress overload. Poor attitude is one of the behaviors
that may indicate that you are overstressed. What are the symptoms of poor attitude behavior? -
CORRECT ANSWER A significant change in attitude with a noticeable movement toward negative,
hostile, cynical, or paranoid thoughts"
"You are at a customer's home and you are asking the customer whether the problem is intermittent or
constant. Which step are you using from the six-step troubleshooting process? - CORRECT ANSWER
Identifying the problem."
"Why should you take the time to take notes and accurately record data at each job location? -
CORRECT ANSWER Notes and recorded data are tools that can help you accurately remember events
at a site that can help you determine a plan of action or evaluate the decisions you made."
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