CVS LearnNet Exam Study Guide
UPDATED Questions and CORRECT
Answers
CFRX - How does this program track the medications? - CORRECT ANSWER -
Thoroughly and effectively cycle counting each medication that is requested. Upon doing so, it
keeps an accurate track of medications leaving the pharmacy through transfer out tab and when
certain medications need to be ordered
Out of Stock Scans - When is this completed? How many times per week? - CORRECT
ANSWER - they were completed by Saturday and once per week.
System Generated Cycle Counts - When are they done? How often? - CORRECT
ANSWER - Should be completed first thing every morning, no later than 10am. These are
discrepancies that our AIMRx notices throughout the day in the pharmacy department(s).
Store Initiated Cycle Counts- When are they done? How often? - CORRECT ANSWER -
When a pharmacy team member(s) notice a discrepancy while working in the pharmacy; at this
point you should initiate a cycle count to update your pharmacy departments BOH.
Outside Vendor - What days do we order vs what days of the week we receive the order? -
CORRECT ANSWER - "Cardinals". Red totes.
Delivers Mon-Fri.
Can enter orders up to 8PM for next day delivery.
Order days are Sun-Thurs
Define PHI - CORRECT ANSWER - Protected Health Information. Any information
deemed confidential. i.e. Medication names, patient names, DoBs, Address, RX number, Doctor
information, etc...
, Define HIPAA - CORRECT ANSWER - Health Insurance Portability and Accountability
Act. Requires pharmacies and medical treatment facilities to follow strict protocol concerning
distribution of PHI, including how much PHI is needed for insurance to pay for patient's
medications.
Pickup: What is done specifically for each workstation? Which workstation is responsible for
phone calls? Which workstation is responsible for making the offer to counsel? - CORRECT
ANSWER - Pick-up:responsible for making the offer to counsel. Last chance for any
patient's concerns or questions regarding prescriptions and/or possible interactions.
Production - CORRECT ANSWER - Production:responsible for phone calls. First ones to
answer phone calls within standard 20 seconds. Fills prescriptions accurately for the pharmacist
to verify.
Drop Off - CORRECT ANSWER - Drop-off:Must have correct patient information,
especially patient's allergies, DoBs, insurance information, phone number, and address. First stop
for patients and crucial to the pharmacy process.
Define Partial Fill - When is this used? - CORRECT ANSWER - When a medication is out
of stock (OOS) and/or do not have enough in stock to fill a full prescription, techs have an option
of partially filling a prescription AKA Partial Fill. Techs usually fill about 3 days' worth of
medication to give the pharmacy enough time to have the full prescription in stock.
Define Medicaid - What are the protocols when handling this insurance? - CORRECT
ANSWER - Prescription must be filled under the specific doctor listed on the insurance
card.
Prescription can only have 5 fills max before being requested for a new one.
Prescription can only be filled for 30-day supply at a time.
Medicaid - CORRECT ANSWER - Copy of either $1.10, $2.20, or $3.30 (depending on
patient income). Covers ONLY generic medication.
MUST BE A HARD COPY PRESCRIPTION.
NJ- Dark Blue card with silver line.
UPDATED Questions and CORRECT
Answers
CFRX - How does this program track the medications? - CORRECT ANSWER -
Thoroughly and effectively cycle counting each medication that is requested. Upon doing so, it
keeps an accurate track of medications leaving the pharmacy through transfer out tab and when
certain medications need to be ordered
Out of Stock Scans - When is this completed? How many times per week? - CORRECT
ANSWER - they were completed by Saturday and once per week.
System Generated Cycle Counts - When are they done? How often? - CORRECT
ANSWER - Should be completed first thing every morning, no later than 10am. These are
discrepancies that our AIMRx notices throughout the day in the pharmacy department(s).
Store Initiated Cycle Counts- When are they done? How often? - CORRECT ANSWER -
When a pharmacy team member(s) notice a discrepancy while working in the pharmacy; at this
point you should initiate a cycle count to update your pharmacy departments BOH.
Outside Vendor - What days do we order vs what days of the week we receive the order? -
CORRECT ANSWER - "Cardinals". Red totes.
Delivers Mon-Fri.
Can enter orders up to 8PM for next day delivery.
Order days are Sun-Thurs
Define PHI - CORRECT ANSWER - Protected Health Information. Any information
deemed confidential. i.e. Medication names, patient names, DoBs, Address, RX number, Doctor
information, etc...
, Define HIPAA - CORRECT ANSWER - Health Insurance Portability and Accountability
Act. Requires pharmacies and medical treatment facilities to follow strict protocol concerning
distribution of PHI, including how much PHI is needed for insurance to pay for patient's
medications.
Pickup: What is done specifically for each workstation? Which workstation is responsible for
phone calls? Which workstation is responsible for making the offer to counsel? - CORRECT
ANSWER - Pick-up:responsible for making the offer to counsel. Last chance for any
patient's concerns or questions regarding prescriptions and/or possible interactions.
Production - CORRECT ANSWER - Production:responsible for phone calls. First ones to
answer phone calls within standard 20 seconds. Fills prescriptions accurately for the pharmacist
to verify.
Drop Off - CORRECT ANSWER - Drop-off:Must have correct patient information,
especially patient's allergies, DoBs, insurance information, phone number, and address. First stop
for patients and crucial to the pharmacy process.
Define Partial Fill - When is this used? - CORRECT ANSWER - When a medication is out
of stock (OOS) and/or do not have enough in stock to fill a full prescription, techs have an option
of partially filling a prescription AKA Partial Fill. Techs usually fill about 3 days' worth of
medication to give the pharmacy enough time to have the full prescription in stock.
Define Medicaid - What are the protocols when handling this insurance? - CORRECT
ANSWER - Prescription must be filled under the specific doctor listed on the insurance
card.
Prescription can only have 5 fills max before being requested for a new one.
Prescription can only be filled for 30-day supply at a time.
Medicaid - CORRECT ANSWER - Copy of either $1.10, $2.20, or $3.30 (depending on
patient income). Covers ONLY generic medication.
MUST BE A HARD COPY PRESCRIPTION.
NJ- Dark Blue card with silver line.
