ASAP PACE Certificate Exam Questions
and Answers 100% Solved | Graded A+
Convergent thinking - ✔✔Relies on reason and logic to find the one best
answer to a question
Divergent thinking - ✔✔Focuses on producing a broad variety of ideas
interpersonal communication - ✔✔the exchange of thoughts, feelings, and
beliefs between two or more people
Why do we communicate interpersonally? - ✔✔Share and collect business
data.
Express our ideas and opinions and understand those of others.
Give and receive emotional support.
Make decisions and solve problems.
Influence the attitudes and behaviors of others.
Establish and maintain relationships.
Collaborate and achieve goals.
Types of communication - ✔✔verbal and nonverbal.
Email, phone, memos, IM, social media, face to face.
1
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
,One on one and one to many.
Levels of Communication - ✔✔1. Casual
2. Critical
3. Crucial
casual communication: low intensity and casual. "Did you see the show last
night?"
Critical communication: a higher level of importance, having a phone call
with a project owner about a status update.
Crucial communication: opposing opinions, high stakes strong emotions,
EX: Performance reviews. Job offer scenario. Negotiations.
Effective communicators adjust their communication based on the level of
intensity and where they are on the communication scale. You have to
adapt as the convo ebbs and flows.
Crucial Communication Components - ✔✔Opposing opinions, high stakes,
strong emotions
2
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
,Communication Cycle - ✔✔Sender > Message > Receiver
Sender sends and receiver receives.
Sender encodes the message and sends it.
Receiver decodes the message and interprets it.
The receiver responds and becomes the sender.
Main 3 Components of Communication - ✔✔1. Word Choice
2. Tone of Voice
3. Body Language
components of communication - ✔✔Words - 10% importance, but still
important.
Tone - 35% - Becomes important on the telephone. We can read tone of
voice in an email as well.
Body language - 55% VERY IMPORTANT when doing face to face convo.
Context and listening are still important.
Word Choice (% of meaning) - ✔✔10%
Tone of Voice (% of meaning) - ✔✔35%
3
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
, Body Language (% of meaning) - ✔✔55%
Word Choice - ✔✔Choose words wisely. Words to avoid are: Vague words,
unclear words, buzzwords, jargon, obscure, too many words. Indirect.
Overly technical and complicated words.
"per my last email" is bad
"first of all"
"what I said was"
These are all bad.
WE WANT TO BE PRECISE IN ALL COMMUNICATION AND CLEAR TO
THE RECEIVER. WE DONT WANT TO USE TOO MANY WORDS TO
CONVERY MESSAGE
Tone of Voice Elements - ✔✔Pitch, Pace, Volume, Inflection, Emphasis
Pitch - good voice high or low
Pace - quick or slow talking
Volume - loud or quiet voice
Inflection - up and down of voice
Emphasis - stress on certain words of importance
4
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
and Answers 100% Solved | Graded A+
Convergent thinking - ✔✔Relies on reason and logic to find the one best
answer to a question
Divergent thinking - ✔✔Focuses on producing a broad variety of ideas
interpersonal communication - ✔✔the exchange of thoughts, feelings, and
beliefs between two or more people
Why do we communicate interpersonally? - ✔✔Share and collect business
data.
Express our ideas and opinions and understand those of others.
Give and receive emotional support.
Make decisions and solve problems.
Influence the attitudes and behaviors of others.
Establish and maintain relationships.
Collaborate and achieve goals.
Types of communication - ✔✔verbal and nonverbal.
Email, phone, memos, IM, social media, face to face.
1
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
,One on one and one to many.
Levels of Communication - ✔✔1. Casual
2. Critical
3. Crucial
casual communication: low intensity and casual. "Did you see the show last
night?"
Critical communication: a higher level of importance, having a phone call
with a project owner about a status update.
Crucial communication: opposing opinions, high stakes strong emotions,
EX: Performance reviews. Job offer scenario. Negotiations.
Effective communicators adjust their communication based on the level of
intensity and where they are on the communication scale. You have to
adapt as the convo ebbs and flows.
Crucial Communication Components - ✔✔Opposing opinions, high stakes,
strong emotions
2
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
,Communication Cycle - ✔✔Sender > Message > Receiver
Sender sends and receiver receives.
Sender encodes the message and sends it.
Receiver decodes the message and interprets it.
The receiver responds and becomes the sender.
Main 3 Components of Communication - ✔✔1. Word Choice
2. Tone of Voice
3. Body Language
components of communication - ✔✔Words - 10% importance, but still
important.
Tone - 35% - Becomes important on the telephone. We can read tone of
voice in an email as well.
Body language - 55% VERY IMPORTANT when doing face to face convo.
Context and listening are still important.
Word Choice (% of meaning) - ✔✔10%
Tone of Voice (% of meaning) - ✔✔35%
3
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
, Body Language (% of meaning) - ✔✔55%
Word Choice - ✔✔Choose words wisely. Words to avoid are: Vague words,
unclear words, buzzwords, jargon, obscure, too many words. Indirect.
Overly technical and complicated words.
"per my last email" is bad
"first of all"
"what I said was"
These are all bad.
WE WANT TO BE PRECISE IN ALL COMMUNICATION AND CLEAR TO
THE RECEIVER. WE DONT WANT TO USE TOO MANY WORDS TO
CONVERY MESSAGE
Tone of Voice Elements - ✔✔Pitch, Pace, Volume, Inflection, Emphasis
Pitch - good voice high or low
Pace - quick or slow talking
Volume - loud or quiet voice
Inflection - up and down of voice
Emphasis - stress on certain words of importance
4
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
