MADM 701 Module 5 Exam with correct
Answers
Workplace Stress - Answers -- By leaving stress unaddressed, employers invite an
increase in unscheduled time off, absence rates, and health care costs
- Work life balance struggles
- increasing number of people are "workaholics"
On stress scales, losing a job is rated - Answers -8th most stressful
"workaholic" - Answers -a compulsive need to work at the expense of everything else in
one's life
job stress - Answers -"a condition arising from the interaction of people and their jobs
and characterized by changes within people that force them to deviate from their normal
functioning."
Distress - Answers -Negative and caused by something bad; related to hindrance
stressors and tense energy
Eustress - Answers -Positive and caused by something good; related to challenge
stressors and calm energy
hindrance stressors - Answers -org things that get in your way.
negative effect on motivation and performance
ex. red tape, long lines at the DMV.
challenge stressors - Answers -positive effect on motivation and performance
ex. high responsibility, deadlines, office pressure.
Tense Energy - Answers -a constant sense of pressure and anxiety
Calm Energy - Answers -- is a stress-free "flow"
"I feel the pressure, but it gives me calm energy to do my best."
-deep sense of well being
On-the-job stress - Answers --may enhance calm energy levels
-challenging work helps employees remain focused and interested
- a completely stress-free workplace is not the ideal
, Ivancevich and Matteson definition of stress - Answers -"the interaction of the individual
with the environment," "an adaptive response, mediated by individual differences and/or
psychological processes, that is a consequence of any external (environmental) action,
situation, or event that places excessive psychological and/or physical demands on a
person."
Beehr and Newman definition of job stress - Answers -"a condition arising from the
interaction of people and their jobs and characterized by changes within people that
force them to deviate from their normal functioning."
Stress-General Definition - Answers -an adaptive response to an external situation that
results in physical, psychological, and/or behavioral deviations for organizational
participants
What is NOT Stress - Answers -Stress is not simply anxiety
Stress is not simply nervous tension
Stress is not necessarily something damaging, bad, or to be avoided
Burnout - Answers -creates a sense of isolation and a feeling of lost control, causing the
burned-out employee to relate differently to others and to their work
Burnout may be a consequence of - Answers -"losing a sense of the basic purpose and
fulfillment of your work."
- it is not necessarily the result of individual problems such as character or behavior
flaws in which organizations can simply change people or get rid of them
Stress vs. Conflict - Answers -- conflict is conceptually similar to stress
- conflict is associated with disagreement or opposition at the interpersonal or intergroup
level
Categories of Stressors Affecting Occupational Stress - Answers -1. Extraorganizational
Stressors
2. Organizational Stressors
3. Group Stressors
4. Individual Stressors
Extraorganizational Stressors - Answers -Outside of the organization forces and events;
includes societal/technological change, globalization, the family, relocation, economic
and financial conditions, race and gender, and residential or community conditions
Organizational Stressors - Answers -Macro level dimensions, unique to the organization
Organizational stressors can be categorized into: - Answers -Administrative policies and
strategies, organizational structure/design, organizational processes, and working
conditions
Answers
Workplace Stress - Answers -- By leaving stress unaddressed, employers invite an
increase in unscheduled time off, absence rates, and health care costs
- Work life balance struggles
- increasing number of people are "workaholics"
On stress scales, losing a job is rated - Answers -8th most stressful
"workaholic" - Answers -a compulsive need to work at the expense of everything else in
one's life
job stress - Answers -"a condition arising from the interaction of people and their jobs
and characterized by changes within people that force them to deviate from their normal
functioning."
Distress - Answers -Negative and caused by something bad; related to hindrance
stressors and tense energy
Eustress - Answers -Positive and caused by something good; related to challenge
stressors and calm energy
hindrance stressors - Answers -org things that get in your way.
negative effect on motivation and performance
ex. red tape, long lines at the DMV.
challenge stressors - Answers -positive effect on motivation and performance
ex. high responsibility, deadlines, office pressure.
Tense Energy - Answers -a constant sense of pressure and anxiety
Calm Energy - Answers -- is a stress-free "flow"
"I feel the pressure, but it gives me calm energy to do my best."
-deep sense of well being
On-the-job stress - Answers --may enhance calm energy levels
-challenging work helps employees remain focused and interested
- a completely stress-free workplace is not the ideal
, Ivancevich and Matteson definition of stress - Answers -"the interaction of the individual
with the environment," "an adaptive response, mediated by individual differences and/or
psychological processes, that is a consequence of any external (environmental) action,
situation, or event that places excessive psychological and/or physical demands on a
person."
Beehr and Newman definition of job stress - Answers -"a condition arising from the
interaction of people and their jobs and characterized by changes within people that
force them to deviate from their normal functioning."
Stress-General Definition - Answers -an adaptive response to an external situation that
results in physical, psychological, and/or behavioral deviations for organizational
participants
What is NOT Stress - Answers -Stress is not simply anxiety
Stress is not simply nervous tension
Stress is not necessarily something damaging, bad, or to be avoided
Burnout - Answers -creates a sense of isolation and a feeling of lost control, causing the
burned-out employee to relate differently to others and to their work
Burnout may be a consequence of - Answers -"losing a sense of the basic purpose and
fulfillment of your work."
- it is not necessarily the result of individual problems such as character or behavior
flaws in which organizations can simply change people or get rid of them
Stress vs. Conflict - Answers -- conflict is conceptually similar to stress
- conflict is associated with disagreement or opposition at the interpersonal or intergroup
level
Categories of Stressors Affecting Occupational Stress - Answers -1. Extraorganizational
Stressors
2. Organizational Stressors
3. Group Stressors
4. Individual Stressors
Extraorganizational Stressors - Answers -Outside of the organization forces and events;
includes societal/technological change, globalization, the family, relocation, economic
and financial conditions, race and gender, and residential or community conditions
Organizational Stressors - Answers -Macro level dimensions, unique to the organization
Organizational stressors can be categorized into: - Answers -Administrative policies and
strategies, organizational structure/design, organizational processes, and working
conditions
