SERVICENOW HR IMPLEMENTATION MODULE 4 EMPLOYEE EXPERIENCE QUESTIONS AND ANSWERS 2025

what is the employee service center? - ANSWER provides an interface for employees to get service and access resources (chat, knowledge articles, service catalog, to-dos) what is the virtual agent? - ANSWER provides assistance through convos in a messaging interface to help employees obtain info, make decisions and perform common work tasks what happens when the virtual agent with natural language understanding plugin is activated? - ANSWER the link employees click on in the Employee service center is automatically changed from 'Chat with HR' to 'Get Support' existing chatbot convos must be re-published before they may be used, predefined chatbot convos are used for common self-service HR tasks HR Admins can configure what info displayed in the employee service center? - ANSWER -content delivery -to-Dos -requests -knowledge -catalog -org chart -chat -forums what is content delivery in the employee self service center? - ANSWER presents employees with info such as videos, links to forum posts, news articles, calendars, banners what are to-dos in the employee self-service center? - ANSWER employees can view/complete all assigned tasks, can be