Funeral Service Directing Exam 1 100%
Accurate
most common means of notification. - ANSWER Telephone
the request usually made by a surviving family member to request funeral - ANSWER
First call
Good funeral services begin with what? - ANSWER Statement of Trust
Factors that contribute to the image during the initial call are: (6) - ANSWER Salutation
Tone of Voice
Speed of questions & Pronunciations
Diction
Volume
Phone Image
The funeral director's tone of voice should be - ANSWER sympathetic yet professional
The funeral director's tone of voice should not be - ANSWER overly sad, furlom,
cheerful
When answering the phone at the funeral home, you should state what? - ANSWER
Name of funeral home, his/her name
The speed of questions and pronunciation should be slightly __________ than that of a
normal telephone conversation. - ANSWER slower
Diction should be _____________ and ______________. - ANSWER clear, crisp
Volume of the funeral director's voice should not be too _________ or too ______. -
ANSWER loud, quiet
During the notification of death call, the funeral home should receive AT LEAST the
following information (7) - ANSWER Name of desceased
Location of deceased
Name and relationship of caller
Name of NOK, if not caller
Permission to embalm
Age of deceased
Attending Physician phone #
_______ & ____________ are required when first call comes from another funeral
home. - ANSWER Professional Courtesy & Ethics
, Before concluding the first call, the funeral home should ________ the call by repeating
all information. - ANSWER Conclude
Give the caller an estimated time of arrival but do not say what? - ANSWER for sure
meeting between the funeral director and the client family. - ANSWER arrangement
conference
a printed list of goods and services offered for sale by funeral providers with retail
prices. - ANSWER general price list
The funeral director must present the _________________________ before (prior) to
discussing any costs related to services. - ANSWER general price list
Some items that the family should (may) bring to the arrangement conference is: -
ANSWER SS#
Clothing Photo Any applicable insurance policies Military discharge papers, Cemetery
deed.
usually first person to hear the story of death of the deceased. - ANSWER Funeral
Director
The planning process of the funeral has many details such as: - ANSWER Writing death
notice/obit.
Date & Time for visitation & disposition
Coordinated with clergy of funeral celebrant
merchandise selection
floral selection
automobile needs
explanation of expenses
explanation of government forms
Financial Arrangements
Service Details
Usually a classified notice publicizing the death of a person and giving those details of
the funeral service that the survivors wish to have published is called - ANSWER Death
notice
The arrangement conference must be held in the funeral home. (True/False) -
ANSWER False
A funeral director needs to ___________ to the family and learn about the deceased in
order to help provide a meaningful service. - ANSWER Listen
Accurate
most common means of notification. - ANSWER Telephone
the request usually made by a surviving family member to request funeral - ANSWER
First call
Good funeral services begin with what? - ANSWER Statement of Trust
Factors that contribute to the image during the initial call are: (6) - ANSWER Salutation
Tone of Voice
Speed of questions & Pronunciations
Diction
Volume
Phone Image
The funeral director's tone of voice should be - ANSWER sympathetic yet professional
The funeral director's tone of voice should not be - ANSWER overly sad, furlom,
cheerful
When answering the phone at the funeral home, you should state what? - ANSWER
Name of funeral home, his/her name
The speed of questions and pronunciation should be slightly __________ than that of a
normal telephone conversation. - ANSWER slower
Diction should be _____________ and ______________. - ANSWER clear, crisp
Volume of the funeral director's voice should not be too _________ or too ______. -
ANSWER loud, quiet
During the notification of death call, the funeral home should receive AT LEAST the
following information (7) - ANSWER Name of desceased
Location of deceased
Name and relationship of caller
Name of NOK, if not caller
Permission to embalm
Age of deceased
Attending Physician phone #
_______ & ____________ are required when first call comes from another funeral
home. - ANSWER Professional Courtesy & Ethics
, Before concluding the first call, the funeral home should ________ the call by repeating
all information. - ANSWER Conclude
Give the caller an estimated time of arrival but do not say what? - ANSWER for sure
meeting between the funeral director and the client family. - ANSWER arrangement
conference
a printed list of goods and services offered for sale by funeral providers with retail
prices. - ANSWER general price list
The funeral director must present the _________________________ before (prior) to
discussing any costs related to services. - ANSWER general price list
Some items that the family should (may) bring to the arrangement conference is: -
ANSWER SS#
Clothing Photo Any applicable insurance policies Military discharge papers, Cemetery
deed.
usually first person to hear the story of death of the deceased. - ANSWER Funeral
Director
The planning process of the funeral has many details such as: - ANSWER Writing death
notice/obit.
Date & Time for visitation & disposition
Coordinated with clergy of funeral celebrant
merchandise selection
floral selection
automobile needs
explanation of expenses
explanation of government forms
Financial Arrangements
Service Details
Usually a classified notice publicizing the death of a person and giving those details of
the funeral service that the survivors wish to have published is called - ANSWER Death
notice
The arrangement conference must be held in the funeral home. (True/False) -
ANSWER False
A funeral director needs to ___________ to the family and learn about the deceased in
order to help provide a meaningful service. - ANSWER Listen
