HR Cert Exam Questions With Complete Solutions
A 2-year SSR had a personal injury 8 months ago and was out
on FMLA and STD for 4 weeks. Unfortunately, this SSR is
requesting for 4 months of leave due to a reaggravation of the
same injury. Explain how you would help this partner process
his leave and determine what he would most likely be entitled to
(in your current state). Correct Answer - STD is 13 weeks in a
12-month rolling basis
- This partner would still have 8 weeks of STD and FMLA left
to be used
- If the partner did not include LTD as one of their benefits, they
could go on a personal LOA for the reminder of the time
- If the partner has LTD in their benefit package, partner
qualifies for 60% of their pay in a LTD leave up to one year.
Matrix will make the final decision.
A partner contacts you about another partner at the location who
has repeatedly asked her out on a date and is calling her cell
phone constantly. She has told him "no" and asked him not to
call her several times. She has asked you not to tell anyone.
What should you do? Correct Answer - We appreciate her
bringing it to our attention and that we take these matters very
seriously and are obligated to address them since it has been
brought to our attention.
- Investigation just with the partners involved on a need to know
bases, remind them of a nonrelation policy
- Notify HRD, conduct and investigation regarding the partner's
complaint, make sure its taken care of as promptly and
confidentially as possible
,- Take appropriate action based on investigation and follow up
with the partner who made the initial report
Are there any disqualifiers? Correct Answer - Yes, if the
partner has an at fault accident, regardless if they meet all the
other criteria they get disqualified.
Describe how a Salary Justification Form (SJF) gets approved.
Correct Answer - Download the SJF from policy C-142, get
with location leadership to determine the proposed rate for new
partner -> based on what other partners make & experience, fill
out SJF, send to comp, once returned, get FLA, SLA and any
additional signatures, once approved, send back to comp -
before anything is changed in PC
- SJF needed if out of Q1 range
Describe key indicators in determining witness credibility.
Correct Answer - Bias, how is their demeanor, what is their
wiliness to be involved in the investigation
- Conflict in relationships/friendships with partners involved in
the investigation.
- Clarity and consistency of their statements
- Facts and evidence support
- If they say word for word what someone else has said, could be
an indication on rehearsal or coached on what to say
- The past predicts the future, look over P-File to see previous
discipline or C players - reviews
Describe the Sales Commission plan as if this panel was a Sales
Candidate. Correct Answer - S-2210
- Base pay of 50k
,- Commissions paid out every month
- Car package
- Bonus structured- tier based on time and sold amount per
quarter
Discuss the Road to Ready training program/process for a new
SSR In Training. Correct Answer - Is a program that was
recently designed with Cintas 3.0 to enhance the trainings of
new SSRs. Not only does it provide a book for the partner in
training but also for the CRT and the leader in charge of the
development of the new partner.
- R2R is a one-year long trainings with accountability checks on
leaders, HR and safety topics with the SSR in training weekly
- Phase 1- until they take a route
- Phase 2 - months 4-8
- Phase 3- months 9-12
- Staying on top of training guides and TODs, doing checking
Do we accept paper resumes (why or why not)? What should
you do if you receive a paper resume? Correct Answer We do
not accept paper resumes, we have everyone apply online to
remain fair and consistent. We have a paper we give potential
candidates that come to our location in person to help them
apply.
At career fairs we do accept paper resumes, but we do have each
partner apply before we interview them.
Do we complete a write-up for a partner that is about to be
terminated? Correct Answer - Yes, we want to document a
term for the same reasons we document all other performance
, issues. For consistency and record of events leading up to the
termination.
- Term request C-123 Exhibit D-2 - highlight the policies
violated, poor performance, previous discipline
During the interview process, we want to ask behavioral
questions and avoid leading or theoretical questions. Give an
example of a behavioral, leading, and theoretical question.
Correct Answer Behavioral- "Tell me about a time you did this
resolved a conflict with a customer, and how did you do it?"
Leading- "Do you agree that attention to detail is a crucial skill
for an HR Manager?"
Wanting them to elaborate more, probing questions
Theoretical- "What do you feel are the qualities of a good sales
representative?"
Explain WARN (Worker Adjustment and Retraining
Notification Act of 1988). Correct Answer - You have to give
them a 60-day notice to all partners when having a mass RIF
- Example: plant closing has to have at least 50 more partners
Explain what happens when an SSRIT does not successfully
pass the Phase 1 Solo Certification after their second attempt.
Correct Answer - If they do not pass on their 1st attempt, they
need to be issued a c-123 final written warning.
- Partner gets suspended with a follow up termination, get HRD
involved to see if they should stay with Cintas
- Isolate the problem of why they are not passing - can't do or
won't do
A 2-year SSR had a personal injury 8 months ago and was out
on FMLA and STD for 4 weeks. Unfortunately, this SSR is
requesting for 4 months of leave due to a reaggravation of the
same injury. Explain how you would help this partner process
his leave and determine what he would most likely be entitled to
(in your current state). Correct Answer - STD is 13 weeks in a
12-month rolling basis
- This partner would still have 8 weeks of STD and FMLA left
to be used
- If the partner did not include LTD as one of their benefits, they
could go on a personal LOA for the reminder of the time
- If the partner has LTD in their benefit package, partner
qualifies for 60% of their pay in a LTD leave up to one year.
Matrix will make the final decision.
A partner contacts you about another partner at the location who
has repeatedly asked her out on a date and is calling her cell
phone constantly. She has told him "no" and asked him not to
call her several times. She has asked you not to tell anyone.
What should you do? Correct Answer - We appreciate her
bringing it to our attention and that we take these matters very
seriously and are obligated to address them since it has been
brought to our attention.
- Investigation just with the partners involved on a need to know
bases, remind them of a nonrelation policy
- Notify HRD, conduct and investigation regarding the partner's
complaint, make sure its taken care of as promptly and
confidentially as possible
,- Take appropriate action based on investigation and follow up
with the partner who made the initial report
Are there any disqualifiers? Correct Answer - Yes, if the
partner has an at fault accident, regardless if they meet all the
other criteria they get disqualified.
Describe how a Salary Justification Form (SJF) gets approved.
Correct Answer - Download the SJF from policy C-142, get
with location leadership to determine the proposed rate for new
partner -> based on what other partners make & experience, fill
out SJF, send to comp, once returned, get FLA, SLA and any
additional signatures, once approved, send back to comp -
before anything is changed in PC
- SJF needed if out of Q1 range
Describe key indicators in determining witness credibility.
Correct Answer - Bias, how is their demeanor, what is their
wiliness to be involved in the investigation
- Conflict in relationships/friendships with partners involved in
the investigation.
- Clarity and consistency of their statements
- Facts and evidence support
- If they say word for word what someone else has said, could be
an indication on rehearsal or coached on what to say
- The past predicts the future, look over P-File to see previous
discipline or C players - reviews
Describe the Sales Commission plan as if this panel was a Sales
Candidate. Correct Answer - S-2210
- Base pay of 50k
,- Commissions paid out every month
- Car package
- Bonus structured- tier based on time and sold amount per
quarter
Discuss the Road to Ready training program/process for a new
SSR In Training. Correct Answer - Is a program that was
recently designed with Cintas 3.0 to enhance the trainings of
new SSRs. Not only does it provide a book for the partner in
training but also for the CRT and the leader in charge of the
development of the new partner.
- R2R is a one-year long trainings with accountability checks on
leaders, HR and safety topics with the SSR in training weekly
- Phase 1- until they take a route
- Phase 2 - months 4-8
- Phase 3- months 9-12
- Staying on top of training guides and TODs, doing checking
Do we accept paper resumes (why or why not)? What should
you do if you receive a paper resume? Correct Answer We do
not accept paper resumes, we have everyone apply online to
remain fair and consistent. We have a paper we give potential
candidates that come to our location in person to help them
apply.
At career fairs we do accept paper resumes, but we do have each
partner apply before we interview them.
Do we complete a write-up for a partner that is about to be
terminated? Correct Answer - Yes, we want to document a
term for the same reasons we document all other performance
, issues. For consistency and record of events leading up to the
termination.
- Term request C-123 Exhibit D-2 - highlight the policies
violated, poor performance, previous discipline
During the interview process, we want to ask behavioral
questions and avoid leading or theoretical questions. Give an
example of a behavioral, leading, and theoretical question.
Correct Answer Behavioral- "Tell me about a time you did this
resolved a conflict with a customer, and how did you do it?"
Leading- "Do you agree that attention to detail is a crucial skill
for an HR Manager?"
Wanting them to elaborate more, probing questions
Theoretical- "What do you feel are the qualities of a good sales
representative?"
Explain WARN (Worker Adjustment and Retraining
Notification Act of 1988). Correct Answer - You have to give
them a 60-day notice to all partners when having a mass RIF
- Example: plant closing has to have at least 50 more partners
Explain what happens when an SSRIT does not successfully
pass the Phase 1 Solo Certification after their second attempt.
Correct Answer - If they do not pass on their 1st attempt, they
need to be issued a c-123 final written warning.
- Partner gets suspended with a follow up termination, get HRD
involved to see if they should stay with Cintas
- Isolate the problem of why they are not passing - can't do or
won't do
