omis 108 quiz 1
operations - correct answer ✔the part of a business organization that is
responsible for producing goods and services
operations management - correct answer ✔management of systems or
processes that create goods and/or provide services
goods - correct answer ✔physical items that include raw materials, parts and
final products
tangibles
services - correct answer ✔activities that provide some combination of time,
location, form or psychological value
actions
supply chain - correct answer ✔a sequence of activities and organizations
involved in producing and delivering a good or service
transformation process - correct answer ✔The process that converts
resources into finished goods and services with feedback at each step
feedback - correct answer ✔measurements taken at various points in the
transformation process
control - correct answer ✔comparison of feedback against previously
established standards to determine if corrective action is needed
, primary function of operations manager - correct answer ✔guide the system
by decision making
operations functions - correct answer ✔consists of all activities directly
related to producing goods or providing services
system design decisions - correct answer ✔strategic decisions that usually
require long-term commitment of resources and determine parameters of
system operation
ex: capacity, facility location, facility layout, product and service planning,
acquisition and placement of equipment
system operations decisions - correct answer ✔generally tactical and
operational decisions (internal activities)
most time of operations managers spent here
ex: management of personnel, inventory management and control,
scheduling, project management, quality assurance
model - correct answer ✔an abstraction of reality; a simplification of
something
key tool used by all decision makers
implication of real-life phenomena
omit unimportant details so can be focused on the most important aspects
benefits of models - correct answer ✔easier to use and less expensive
require users to organize and quantify info
increase understanding of the problem
managers can analyze "what if" questions
operations - correct answer ✔the part of a business organization that is
responsible for producing goods and services
operations management - correct answer ✔management of systems or
processes that create goods and/or provide services
goods - correct answer ✔physical items that include raw materials, parts and
final products
tangibles
services - correct answer ✔activities that provide some combination of time,
location, form or psychological value
actions
supply chain - correct answer ✔a sequence of activities and organizations
involved in producing and delivering a good or service
transformation process - correct answer ✔The process that converts
resources into finished goods and services with feedback at each step
feedback - correct answer ✔measurements taken at various points in the
transformation process
control - correct answer ✔comparison of feedback against previously
established standards to determine if corrective action is needed
, primary function of operations manager - correct answer ✔guide the system
by decision making
operations functions - correct answer ✔consists of all activities directly
related to producing goods or providing services
system design decisions - correct answer ✔strategic decisions that usually
require long-term commitment of resources and determine parameters of
system operation
ex: capacity, facility location, facility layout, product and service planning,
acquisition and placement of equipment
system operations decisions - correct answer ✔generally tactical and
operational decisions (internal activities)
most time of operations managers spent here
ex: management of personnel, inventory management and control,
scheduling, project management, quality assurance
model - correct answer ✔an abstraction of reality; a simplification of
something
key tool used by all decision makers
implication of real-life phenomena
omit unimportant details so can be focused on the most important aspects
benefits of models - correct answer ✔easier to use and less expensive
require users to organize and quantify info
increase understanding of the problem
managers can analyze "what if" questions
