WGU C202 OA Managing Human
Capital Exam Complete Study Guide
| Guaranteed A+ | 2024/2025
Performance plan - Correct Answer - describes desired goals and
results, how results will be measured and weighted and standards will be
used to evaluate results
Accountability - Correct Answer - an individual is expected to provide a
regular accounting to a superior about the results of what she or he is
doing and will be held responsible for the outcome
Contrast effect - Correct Answer - over-or under-rating someone base on
a comparison with someone else
First impression bias - Correct Answer - initial judgements influence later
assessments
Recency effect - Correct Answer - allowing recent events and
performance to have a disproportionately large influence on the rating
High potential error - Correct Answer - confusing potential with
performance
Halo effect - Correct Answer - letting one positive factor influence
assessments of other areas of behavior or performance
,Horns effect - Correct Answer - letting one negative factor influence
assessments of other areas of behavior or performance
Similar-to-me effect - Correct Answer - giving high ratings to someone
because she or he is perceived as being similar to the rater
Leniency error - Correct Answer - all employees are given high ratings
regardless of performance
Central tendency - Correct Answer - rating all employees in the middle of
the scale regardless of performance
Stereotype - Correct Answer - believeing that everyone in a particular
group shares certain characteristics or abilities or will behave in the
same way
Opportunity bias - Correct Answer - ignoring factors beyond the
employee's control that influence his/her performance
Competitive advantage - Correct Answer - doing something differently
from the competition that leads to outperformance and success
Human resource management - Correct Answer - the organizational
function responsible for attracting, hiring, developing, rewarding and
retaining talent
,Staffing - Correct Answer - the process of planning, acquiring, deploying
and retaining employees that enables an organization to meet its talent
needs and to execute its business strategy
Total rewards - Correct Answer - the sum of all of the rewards employees
receive in exchange for their time, efforts and performance
Direct financial compensation - Correct Answer - compensation received
in the form of salary, wages, commissions, stock options or bonuses
Indirect financial compensation - Correct Answer - all the tangible and
financially valued rewards that are not included in direct compensation,
including free meals, vacation time and health insurance
Nonfinancial compensation - Correct Answer - rewards and incentives
given to employees that are not financial in nature including intrinsic
rewards received from the job itself or from the work environment
Strategic risk, Operational risk, Financial risk and Compliance risk -
Correct Answer - Managing human resources strategically helps
organizations manage four types of risk:
Business strategy - Correct Answer - defines how a firm will compete in
its marketplace
Talent philosophy - Correct Answer - a system of beliefs about how an
organization's employees should be treated
, Human resource strategy - Correct Answer - links the entire human
resource function with the firm's business strategy
Global mindset - Correct Answer - a set of individual attributes that
enable you to influence individuals, groups and organizations from
diverse socio/cultural/institutional systems
Superior value for their money - Correct Answer - To have a competitive
advantage, a company must ultimately be able to give customers
____________.
Employee Handbooks - Correct Answer - print of online materials that
document the organization's HRM policies and procedures
Shared service center - Correct Answer - centralizes routine, transaction-
based HRM activities
Outsourcing - Correct Answer - hiring an external vendor to do work
rathe than doing it internally
Professional employer organization - Correct Answer - a company that
leases employees to companies that need them
Organizational culture - Correct Answer - the norms, values, and
assumptions of organizational members that guide members' attitudes
and behaviors
Capital Exam Complete Study Guide
| Guaranteed A+ | 2024/2025
Performance plan - Correct Answer - describes desired goals and
results, how results will be measured and weighted and standards will be
used to evaluate results
Accountability - Correct Answer - an individual is expected to provide a
regular accounting to a superior about the results of what she or he is
doing and will be held responsible for the outcome
Contrast effect - Correct Answer - over-or under-rating someone base on
a comparison with someone else
First impression bias - Correct Answer - initial judgements influence later
assessments
Recency effect - Correct Answer - allowing recent events and
performance to have a disproportionately large influence on the rating
High potential error - Correct Answer - confusing potential with
performance
Halo effect - Correct Answer - letting one positive factor influence
assessments of other areas of behavior or performance
,Horns effect - Correct Answer - letting one negative factor influence
assessments of other areas of behavior or performance
Similar-to-me effect - Correct Answer - giving high ratings to someone
because she or he is perceived as being similar to the rater
Leniency error - Correct Answer - all employees are given high ratings
regardless of performance
Central tendency - Correct Answer - rating all employees in the middle of
the scale regardless of performance
Stereotype - Correct Answer - believeing that everyone in a particular
group shares certain characteristics or abilities or will behave in the
same way
Opportunity bias - Correct Answer - ignoring factors beyond the
employee's control that influence his/her performance
Competitive advantage - Correct Answer - doing something differently
from the competition that leads to outperformance and success
Human resource management - Correct Answer - the organizational
function responsible for attracting, hiring, developing, rewarding and
retaining talent
,Staffing - Correct Answer - the process of planning, acquiring, deploying
and retaining employees that enables an organization to meet its talent
needs and to execute its business strategy
Total rewards - Correct Answer - the sum of all of the rewards employees
receive in exchange for their time, efforts and performance
Direct financial compensation - Correct Answer - compensation received
in the form of salary, wages, commissions, stock options or bonuses
Indirect financial compensation - Correct Answer - all the tangible and
financially valued rewards that are not included in direct compensation,
including free meals, vacation time and health insurance
Nonfinancial compensation - Correct Answer - rewards and incentives
given to employees that are not financial in nature including intrinsic
rewards received from the job itself or from the work environment
Strategic risk, Operational risk, Financial risk and Compliance risk -
Correct Answer - Managing human resources strategically helps
organizations manage four types of risk:
Business strategy - Correct Answer - defines how a firm will compete in
its marketplace
Talent philosophy - Correct Answer - a system of beliefs about how an
organization's employees should be treated
, Human resource strategy - Correct Answer - links the entire human
resource function with the firm's business strategy
Global mindset - Correct Answer - a set of individual attributes that
enable you to influence individuals, groups and organizations from
diverse socio/cultural/institutional systems
Superior value for their money - Correct Answer - To have a competitive
advantage, a company must ultimately be able to give customers
____________.
Employee Handbooks - Correct Answer - print of online materials that
document the organization's HRM policies and procedures
Shared service center - Correct Answer - centralizes routine, transaction-
based HRM activities
Outsourcing - Correct Answer - hiring an external vendor to do work
rathe than doing it internally
Professional employer organization - Correct Answer - a company that
leases employees to companies that need them
Organizational culture - Correct Answer - the norms, values, and
assumptions of organizational members that guide members' attitudes
and behaviors
