NURS 5220 Test 2 with correct Answers
Which Istatement Iis Itrue Iregarding Ithe Irelationship Iof Iphysical Icharacteristics Iand
Iculture?
A. IPhysical Icharacteristics Ishould Ibe Iused Ito Iidentify Imembers Iof Icultural Igroups.
B. IThere Iis Ia Idifference Ibetween Idistinguishing Icultural Icharacteristics Iand
distinguishing Iphysical Icharacteristics.
C. ITo Ibe Ia Imember Iof Ia Ispecific Iculture, Ian Iindividual Imust Ihave Icertain Iidentifiable
physical Icharacteristics.
D. IGender Iand Irace Iare Ithe Itwo Iessential Iphysical Icharacteristics Iused Ito Iidentify
cultural Igroups. I- ICorrect IAnswers I-B. IThere Iis Ia Idifference Ibetween Idistinguishing
Icultural Icharacteristics Iand Idistinguishing Iphysical Icharacteristics
An Iimage Iof Iany Igroup Ithat Irejects Iits Ipotential Ifor Ioriginality Ior Iindividuality Iis Iknown
Ias Ia(n)
a. Iacculturation
b. Inorm
c. Istereotype
d. Iethnos I- ICorrect IAnswers I-C. Istereotype
Mr. IL Ipresents Ito Ithe Iclinic Iwith Isevere Igroin Ipain Iand Ia Ihistory Iof Ikidney Istones. IMr.
IL's Ison Itells Iyou Ithat Ifor Ireligious Ireasons, Ihis Ifather Iwishes Ito Ikeep Iany Istone Ithat
Iis Ipassed Iinto Ithe Iurine Ifilter Ithat Ihe Ihas Ibeen Iusing. IWhat Iis Iyour Imost Iappropriate
Iresponse?
A. IWith Iyour Ifather's Ipermission, Iwe Iwill Iexamine Ithe Istone Iand Irequest Ithat Iit Ibe
returned Ito Ihim
B. IThe Istone Imust Ibe Isent Ito Ithe Ilab Ifor Iexamination Iand Itherefore Icannot Ibe Ikept
C. IWe Icannot Ilet Ihim Ikeep Ihis Istone Ibecause Iit Iviolates Iour Iinfection Icontrol Ipolicy
D. IWe Idon't Iknow Iyet Iif Iyour Ifather Ihas Ianother Ikidney Istone, Iso Iwe Imust Ianalyze
this Ione I- ICorrect IAnswers I-A. IWith Iyour Ifather's Ipermission, Iwe Iwill Iexamine Ithe
Istone Iand Irequest Ithat Iit Ibe Ireturned Ito Ihim
The Imotivation Iof Ithe Ihealthcare Iprofessional Ito I―want Ito‖ Iengage Iin Ithe Iprocess Iof
Ibecoming Iculturally Icompetent, Inot I―have Ito, Iis Icalled
A. Icultural Iknowledge.
B. Icultural Iawareness.
C. Icultural Idesire.
,D. Icultural Iskill. I- ICorrect IAnswers I-C. Icultural Idesire
Mr. IMarks Iis Ia I66-year-old Ipatient Iwho Ipresents Ifor Ia Iphysical Iexamination Ito Ithe
Iclinic. IWhich Iquestion Ihas Ithe Imost Ipotential Ifor Iexploring Ia Ipatient's Icultural Ibeliefs
Irelated Ito Ia Ihealth Iproblem?
A. IHow Ioften Ido Iyou Ihave Imedical Iexaminations?
B. IWhat Iis Iyour Iage, Irace, Iand Ieducational Ilevel?
C. IWhat Itypes Iof Isymptoms Ihave Iyou Ibeen Ihaving?
D. IWhy Ido Iyou Ithink Iyou Iare Ihaving Ithese Isymptoms? I- ICorrect IAnswers I-D. IWhy Ido
Iyou Ithink Iyou Iare Ihaving Ithese Isymptoms
The Idefinition Iof Iill Ior Isick Iis Ibased Ion Ia
A. Istereotype.
B. Icultural Ibehavior.
C. Ibelief Isystem.
D. Icultural Iattitude. I- ICorrect IAnswers I-C. IBelief Isystem
A I22-year-old Ifemale Inurse Iis Iinterviewing Ian I86-year-old Imale Ipatient. IThe Ipatient
Iavoids Ieye Icontact Iand Ianswers Iquestions Ionly Iby Isaying, IYeah, INo, Ior II Iguess Iso.
IWhich Iof Ithe Ifollowing Iis Iappropriate Ifor Ithe Iinterviewer Ito Isay Ior Iask?
A. IWe Iwill Ibe Iable Ito Icommunicate Ibetter Iif Iyou Ilook Iat Ime.
B. IIt's Ihard Ifor Ime Ito Igather Iuseful Iinformation Ibecause Iyour Ianswers Iare Iso Ishort.
C. IAre Iyou Iuncomfortable Italking Iwith Ime?
D. IDoes Iyour Ireligion Imake Iit Ihard Ifor Iyou Ito Ianswer Imy Iquestions? I- ICorrect
IAnswers I-C. IAre Iyou Iuncomfortable Italking Iwith Ime?
As Iyou Iexplain Iyour Ipatient's Icondition Ito Iher Ihusband, Iyou Inotice Ithat Ihe Iis Ileaning
Itoward Iyou Iand Ipointedly Iblinking Ihis Ieyes. IKnowing Ithat Ihe Iis Ifrom IEngland, Iyour
Imost Iappropriate Iresponse Ito Ithis Ibehavior Iis Ito
A. Itell Ihim Ithat Iyou Iunderstand Ihis Ineed Ito Ibe Ialone.
B. Iask Iwhether Ihe Ihas Iany Iquestions.
C. Iask Iwhether Ihe Iwould Iprefer Ito Ispeak Ito Ithe Iclinician.
D. Itell Ihim Ithat Iit Iis Iall Iright Ito Ibe Iangry. I- ICorrect IAnswers I-B. Iask Iwhether Ihe Ihas
Iany Iquestions
An Iaspect Iof Itraditional IWestern Imedicine Ithat Imay Ibe Itroublesome Ito Imany
IHispanics, INative IAmericans, IAsians, Iand IMiddle IEastern Igroups Iis IWestern
Imedicine's Iattempts Ito
A. Iuse Ia Iholistic Iapproach Ithat Iviews Ia Iparticular Imedical Iproblem Ias Ipart Iof Ia Ibigger
picture.
B. Idetermine Ia Ispecific Icause Ifor Ievery Iproblem Iin Ia Iprecise Iway.
C. Iestablish Iharmony Ibetween Ia Iperson Iand Ithe Ientire Icosmos.
,D. Irestore Ibalance Iin Ian Iindividual's Ilife. I- ICorrect IAnswers I-B. Idetermine Ia Ispecific
Icause Ifor Ievery Iproblem Iin Ia Iprecise Iway
The Iattitudes Iof Ithe Ihealthcare Iprofessional
A. Iare Ilargely Iirrelevant Ito Ithe Isuccess Iof Irelationships Iwith Ithe Ipatient.
B. Ido Inot Iinfluence Ipatient Ibehavior.
C. Iare Idifficult Ifor Ithe Ipatient Ito Isense.
D. Iare Iculturally Iderived. I- ICorrect IAnswers I-D. Iare Iculturally Iderived
Mr. ISanchez Iis Ia I45-year-old Igentleman Iwho Ihas Ipresented Ito Ithe Ioffice Ifor Ia
Iphysical Iexamination Ito Iestablish Ia Inew Iprimary Icare Ihealthcare Iprovider. IWhich Iof
Ithe Ifollowing Idescribes Ia Iphysical, Inot Ia Icultural, Idifferentiator?
A. IRace
B. IRite I
C. IRitual I
D. INorm I- ICorrect IAnswers I-A. IRace
Mr. IAbdul Iis Ia I40-year-old IMiddle IEastern Iman Iwho Ipresents Ito Ithe Ioffice Ifor Ia Ifirst
Ivisit Iwith Ithe Icomplaint Iof Inew Iabdominal Ipain. IYou Iare Iconcerned Iabout Iviolating Ia
Icultural Iprohibition Iwhen Iyou Iprepare Ito Ido Ihis Irectal Iexamination. IThe Ibest Itactic
Iwould Ibe Ito
A. Iforego Ithe Iexamination Ifor Ifear Iof Iviolating Icultural Inorms.
B. Iask Ia Icolleague Ifrom Ithe Isame Igeographic Iarea Iif Ithis Iexamination Iis Iacceptable.
C. Iinform Ithe Ipatient Iof Ithe Ireason Ifor Ithe Iexamination Iand Iask Iif Iit Iis Iacceptable Ito
him.
D. Irefer Ithe Ipatient Ito Ia Iprovider Imore Iknowledgeable Iabout Icultural Idifferences. I-
ICorrect IAnswers I-C. Iinform Ithe Ipatient Iof Ithe Ireason Ifor Ithe Iexamination Iand Iask Iif Iit
Iis Iacceptable Ito Ihim
Mr. IJones Iis Ia I45-year-old Ipatient Iwho Ipresents Ito Ithe Ioffice. IA Iperson's Idefinition Iof
Iillness Iis Ilikely Ito Ibe Imost Iinfluenced Iby
A. Irace.
B. Isocioeconomic Iclass.
C. Ienculturation.
D. Iage Igroup. I- ICorrect IAnswers I-C. Ienculturation
As Ithe Ihealthcare Iprovider, Iyou Iare Iinforming Ia Ipatient Ithat Ihe Ior Ishe Ihas Ia Iterminal
Iillness. IThis Idiscussion Iis Imost Ilikely Ito Ibe Idiscouraged Iin Iwhich Icultural Igroup?
A. INavajo INative IAmericans
B. IDominant IAmericans
C. IFirst-generation IAfrican Idescendants
D. IFirst-generation IEuropean Idescendants I- ICorrect IAnswers I-A. INavajo INative
IAmericans
Because Iof Icommon Icultural Ifood Ipreferences, Iavoidance Iof Imonosodium Iglutamate
I(MSG) Iis Ilikely Ito Ibe Imost Iproblematic Ifor Ithe Ihypertensive Ipatient Iof Iwhich Igroup?
, A. INative IAmericans
B. IHispanics
C. IChinese
D. IItalians I- ICorrect IAnswers I-C. IChinese
An Iexample Iof Ia Icold Icondition Iis
A. Ia Ifever.
B. Ia Irash.
C. Ituberculosis.
D. Ian Iulcer. I- ICorrect IAnswers I-C. ITuberculosis
Which Iquestion Iwould Ibe Iconsidered Ia I―leading Iquestion?
A. IWhat Ido Iyou Ithink Iis Icausing Iyour Iheadaches?
B. IYou Idon't Iget Iheadaches Ioften, Ido Iyou?
C. IOn Ia Iscale Iof I1 Ito I10, Ihow Iwould Iyou Irate Ithe Iseverity Iof Iyour Iheadaches?
D. IAt Iwhat Itime Iof Ithe Iday Iare Iyour Iheadaches Ithe Imost Isevere? I- ICorrect IAnswers I-
B. I
Stating Ito Ithe Ipatient Ithat Ihe Ior Ishe Idoes Inot Iget Iheadaches Iwould Ilimit Ithe
Iinformation Iin Ithe Ipatient's Ianswer.
When Iare Iopen-ended Iquestions Igenerally Imost Iuseful?
A. IDuring Isensitive Iarea Ipart Iof Ithe Iinterview
B. IAfter Iseveral Iclosed-ended Iquestions Ihave Ibeen Iasked
C. IWhile Idesigning Ithe Igenogram
D. IDuring Ithe Ireview Iof Isystems I- ICorrect IAnswers I-A. IDuring Isensitive Iarea Ipart Iof
Ithe Iinterview
This Iallows Iyou Ito Igather Imore Iinformation Iand Iestablishes Iyou Ias Ian Iempathic
Ilistener
First Istep Iof Ieffective Icommunication
Periods Iof Isilence Iduring Ithe Iinterview Ican Iserve Iimportant Ipurposes, Isuch Ias
A. Iallowing Ithe Iclinician Ito Icatch Iup Ion Idocumentation.
B. Ipromoting Icalm.
C. Iproviding Itime Ifor Ireflection.
D. Iincreasing Ithe Ilength Iof Ithe Ivisit. I- ICorrect IAnswers I-C. IProviding Itime Ifor
Ireflection
Mr. IFranklin Iis Ispeaking Iwith Iyou, Ithe Ihealthcare Iprovider, Iabout Ihis Irespiratory
Iproblem. IMr. IFranklin Isays, I―I've Ihad Ithis Icough Ifor I3 Idays, Iand Iit's Igetting Iworse.‖
IYou Ireply, I―Tell Ime Imore Iabout Iyour Icough.‖ IMr. IFranklin Istates, I―I Iwish II Icould
Itell Iyou Imore. IThat's Iwhy II'm Ihere. IYou Itell Ime Iwhat's Iwrong!‖ IWhich Icaregiver
Iresponse Iwould Ibe Imost Iappropriate Ifor Ienhancing Icommunication?
A. IAfter I3 Idays, Iyou're Itired Iof Icoughing. IHave Iyou Ihad Ia Ifever?
B. II'd Ilike Ito Ihear Imore Iabout Iyour Iexperiences. IWhere Iwere Iyou Iborn?
C. II Idon't Iknow Iwhat's Iwrong. IYou Icould Ihave Ialmost Iany Idisease.
Which Istatement Iis Itrue Iregarding Ithe Irelationship Iof Iphysical Icharacteristics Iand
Iculture?
A. IPhysical Icharacteristics Ishould Ibe Iused Ito Iidentify Imembers Iof Icultural Igroups.
B. IThere Iis Ia Idifference Ibetween Idistinguishing Icultural Icharacteristics Iand
distinguishing Iphysical Icharacteristics.
C. ITo Ibe Ia Imember Iof Ia Ispecific Iculture, Ian Iindividual Imust Ihave Icertain Iidentifiable
physical Icharacteristics.
D. IGender Iand Irace Iare Ithe Itwo Iessential Iphysical Icharacteristics Iused Ito Iidentify
cultural Igroups. I- ICorrect IAnswers I-B. IThere Iis Ia Idifference Ibetween Idistinguishing
Icultural Icharacteristics Iand Idistinguishing Iphysical Icharacteristics
An Iimage Iof Iany Igroup Ithat Irejects Iits Ipotential Ifor Ioriginality Ior Iindividuality Iis Iknown
Ias Ia(n)
a. Iacculturation
b. Inorm
c. Istereotype
d. Iethnos I- ICorrect IAnswers I-C. Istereotype
Mr. IL Ipresents Ito Ithe Iclinic Iwith Isevere Igroin Ipain Iand Ia Ihistory Iof Ikidney Istones. IMr.
IL's Ison Itells Iyou Ithat Ifor Ireligious Ireasons, Ihis Ifather Iwishes Ito Ikeep Iany Istone Ithat
Iis Ipassed Iinto Ithe Iurine Ifilter Ithat Ihe Ihas Ibeen Iusing. IWhat Iis Iyour Imost Iappropriate
Iresponse?
A. IWith Iyour Ifather's Ipermission, Iwe Iwill Iexamine Ithe Istone Iand Irequest Ithat Iit Ibe
returned Ito Ihim
B. IThe Istone Imust Ibe Isent Ito Ithe Ilab Ifor Iexamination Iand Itherefore Icannot Ibe Ikept
C. IWe Icannot Ilet Ihim Ikeep Ihis Istone Ibecause Iit Iviolates Iour Iinfection Icontrol Ipolicy
D. IWe Idon't Iknow Iyet Iif Iyour Ifather Ihas Ianother Ikidney Istone, Iso Iwe Imust Ianalyze
this Ione I- ICorrect IAnswers I-A. IWith Iyour Ifather's Ipermission, Iwe Iwill Iexamine Ithe
Istone Iand Irequest Ithat Iit Ibe Ireturned Ito Ihim
The Imotivation Iof Ithe Ihealthcare Iprofessional Ito I―want Ito‖ Iengage Iin Ithe Iprocess Iof
Ibecoming Iculturally Icompetent, Inot I―have Ito, Iis Icalled
A. Icultural Iknowledge.
B. Icultural Iawareness.
C. Icultural Idesire.
,D. Icultural Iskill. I- ICorrect IAnswers I-C. Icultural Idesire
Mr. IMarks Iis Ia I66-year-old Ipatient Iwho Ipresents Ifor Ia Iphysical Iexamination Ito Ithe
Iclinic. IWhich Iquestion Ihas Ithe Imost Ipotential Ifor Iexploring Ia Ipatient's Icultural Ibeliefs
Irelated Ito Ia Ihealth Iproblem?
A. IHow Ioften Ido Iyou Ihave Imedical Iexaminations?
B. IWhat Iis Iyour Iage, Irace, Iand Ieducational Ilevel?
C. IWhat Itypes Iof Isymptoms Ihave Iyou Ibeen Ihaving?
D. IWhy Ido Iyou Ithink Iyou Iare Ihaving Ithese Isymptoms? I- ICorrect IAnswers I-D. IWhy Ido
Iyou Ithink Iyou Iare Ihaving Ithese Isymptoms
The Idefinition Iof Iill Ior Isick Iis Ibased Ion Ia
A. Istereotype.
B. Icultural Ibehavior.
C. Ibelief Isystem.
D. Icultural Iattitude. I- ICorrect IAnswers I-C. IBelief Isystem
A I22-year-old Ifemale Inurse Iis Iinterviewing Ian I86-year-old Imale Ipatient. IThe Ipatient
Iavoids Ieye Icontact Iand Ianswers Iquestions Ionly Iby Isaying, IYeah, INo, Ior II Iguess Iso.
IWhich Iof Ithe Ifollowing Iis Iappropriate Ifor Ithe Iinterviewer Ito Isay Ior Iask?
A. IWe Iwill Ibe Iable Ito Icommunicate Ibetter Iif Iyou Ilook Iat Ime.
B. IIt's Ihard Ifor Ime Ito Igather Iuseful Iinformation Ibecause Iyour Ianswers Iare Iso Ishort.
C. IAre Iyou Iuncomfortable Italking Iwith Ime?
D. IDoes Iyour Ireligion Imake Iit Ihard Ifor Iyou Ito Ianswer Imy Iquestions? I- ICorrect
IAnswers I-C. IAre Iyou Iuncomfortable Italking Iwith Ime?
As Iyou Iexplain Iyour Ipatient's Icondition Ito Iher Ihusband, Iyou Inotice Ithat Ihe Iis Ileaning
Itoward Iyou Iand Ipointedly Iblinking Ihis Ieyes. IKnowing Ithat Ihe Iis Ifrom IEngland, Iyour
Imost Iappropriate Iresponse Ito Ithis Ibehavior Iis Ito
A. Itell Ihim Ithat Iyou Iunderstand Ihis Ineed Ito Ibe Ialone.
B. Iask Iwhether Ihe Ihas Iany Iquestions.
C. Iask Iwhether Ihe Iwould Iprefer Ito Ispeak Ito Ithe Iclinician.
D. Itell Ihim Ithat Iit Iis Iall Iright Ito Ibe Iangry. I- ICorrect IAnswers I-B. Iask Iwhether Ihe Ihas
Iany Iquestions
An Iaspect Iof Itraditional IWestern Imedicine Ithat Imay Ibe Itroublesome Ito Imany
IHispanics, INative IAmericans, IAsians, Iand IMiddle IEastern Igroups Iis IWestern
Imedicine's Iattempts Ito
A. Iuse Ia Iholistic Iapproach Ithat Iviews Ia Iparticular Imedical Iproblem Ias Ipart Iof Ia Ibigger
picture.
B. Idetermine Ia Ispecific Icause Ifor Ievery Iproblem Iin Ia Iprecise Iway.
C. Iestablish Iharmony Ibetween Ia Iperson Iand Ithe Ientire Icosmos.
,D. Irestore Ibalance Iin Ian Iindividual's Ilife. I- ICorrect IAnswers I-B. Idetermine Ia Ispecific
Icause Ifor Ievery Iproblem Iin Ia Iprecise Iway
The Iattitudes Iof Ithe Ihealthcare Iprofessional
A. Iare Ilargely Iirrelevant Ito Ithe Isuccess Iof Irelationships Iwith Ithe Ipatient.
B. Ido Inot Iinfluence Ipatient Ibehavior.
C. Iare Idifficult Ifor Ithe Ipatient Ito Isense.
D. Iare Iculturally Iderived. I- ICorrect IAnswers I-D. Iare Iculturally Iderived
Mr. ISanchez Iis Ia I45-year-old Igentleman Iwho Ihas Ipresented Ito Ithe Ioffice Ifor Ia
Iphysical Iexamination Ito Iestablish Ia Inew Iprimary Icare Ihealthcare Iprovider. IWhich Iof
Ithe Ifollowing Idescribes Ia Iphysical, Inot Ia Icultural, Idifferentiator?
A. IRace
B. IRite I
C. IRitual I
D. INorm I- ICorrect IAnswers I-A. IRace
Mr. IAbdul Iis Ia I40-year-old IMiddle IEastern Iman Iwho Ipresents Ito Ithe Ioffice Ifor Ia Ifirst
Ivisit Iwith Ithe Icomplaint Iof Inew Iabdominal Ipain. IYou Iare Iconcerned Iabout Iviolating Ia
Icultural Iprohibition Iwhen Iyou Iprepare Ito Ido Ihis Irectal Iexamination. IThe Ibest Itactic
Iwould Ibe Ito
A. Iforego Ithe Iexamination Ifor Ifear Iof Iviolating Icultural Inorms.
B. Iask Ia Icolleague Ifrom Ithe Isame Igeographic Iarea Iif Ithis Iexamination Iis Iacceptable.
C. Iinform Ithe Ipatient Iof Ithe Ireason Ifor Ithe Iexamination Iand Iask Iif Iit Iis Iacceptable Ito
him.
D. Irefer Ithe Ipatient Ito Ia Iprovider Imore Iknowledgeable Iabout Icultural Idifferences. I-
ICorrect IAnswers I-C. Iinform Ithe Ipatient Iof Ithe Ireason Ifor Ithe Iexamination Iand Iask Iif Iit
Iis Iacceptable Ito Ihim
Mr. IJones Iis Ia I45-year-old Ipatient Iwho Ipresents Ito Ithe Ioffice. IA Iperson's Idefinition Iof
Iillness Iis Ilikely Ito Ibe Imost Iinfluenced Iby
A. Irace.
B. Isocioeconomic Iclass.
C. Ienculturation.
D. Iage Igroup. I- ICorrect IAnswers I-C. Ienculturation
As Ithe Ihealthcare Iprovider, Iyou Iare Iinforming Ia Ipatient Ithat Ihe Ior Ishe Ihas Ia Iterminal
Iillness. IThis Idiscussion Iis Imost Ilikely Ito Ibe Idiscouraged Iin Iwhich Icultural Igroup?
A. INavajo INative IAmericans
B. IDominant IAmericans
C. IFirst-generation IAfrican Idescendants
D. IFirst-generation IEuropean Idescendants I- ICorrect IAnswers I-A. INavajo INative
IAmericans
Because Iof Icommon Icultural Ifood Ipreferences, Iavoidance Iof Imonosodium Iglutamate
I(MSG) Iis Ilikely Ito Ibe Imost Iproblematic Ifor Ithe Ihypertensive Ipatient Iof Iwhich Igroup?
, A. INative IAmericans
B. IHispanics
C. IChinese
D. IItalians I- ICorrect IAnswers I-C. IChinese
An Iexample Iof Ia Icold Icondition Iis
A. Ia Ifever.
B. Ia Irash.
C. Ituberculosis.
D. Ian Iulcer. I- ICorrect IAnswers I-C. ITuberculosis
Which Iquestion Iwould Ibe Iconsidered Ia I―leading Iquestion?
A. IWhat Ido Iyou Ithink Iis Icausing Iyour Iheadaches?
B. IYou Idon't Iget Iheadaches Ioften, Ido Iyou?
C. IOn Ia Iscale Iof I1 Ito I10, Ihow Iwould Iyou Irate Ithe Iseverity Iof Iyour Iheadaches?
D. IAt Iwhat Itime Iof Ithe Iday Iare Iyour Iheadaches Ithe Imost Isevere? I- ICorrect IAnswers I-
B. I
Stating Ito Ithe Ipatient Ithat Ihe Ior Ishe Idoes Inot Iget Iheadaches Iwould Ilimit Ithe
Iinformation Iin Ithe Ipatient's Ianswer.
When Iare Iopen-ended Iquestions Igenerally Imost Iuseful?
A. IDuring Isensitive Iarea Ipart Iof Ithe Iinterview
B. IAfter Iseveral Iclosed-ended Iquestions Ihave Ibeen Iasked
C. IWhile Idesigning Ithe Igenogram
D. IDuring Ithe Ireview Iof Isystems I- ICorrect IAnswers I-A. IDuring Isensitive Iarea Ipart Iof
Ithe Iinterview
This Iallows Iyou Ito Igather Imore Iinformation Iand Iestablishes Iyou Ias Ian Iempathic
Ilistener
First Istep Iof Ieffective Icommunication
Periods Iof Isilence Iduring Ithe Iinterview Ican Iserve Iimportant Ipurposes, Isuch Ias
A. Iallowing Ithe Iclinician Ito Icatch Iup Ion Idocumentation.
B. Ipromoting Icalm.
C. Iproviding Itime Ifor Ireflection.
D. Iincreasing Ithe Ilength Iof Ithe Ivisit. I- ICorrect IAnswers I-C. IProviding Itime Ifor
Ireflection
Mr. IFranklin Iis Ispeaking Iwith Iyou, Ithe Ihealthcare Iprovider, Iabout Ihis Irespiratory
Iproblem. IMr. IFranklin Isays, I―I've Ihad Ithis Icough Ifor I3 Idays, Iand Iit's Igetting Iworse.‖
IYou Ireply, I―Tell Ime Imore Iabout Iyour Icough.‖ IMr. IFranklin Istates, I―I Iwish II Icould
Itell Iyou Imore. IThat's Iwhy II'm Ihere. IYou Itell Ime Iwhat's Iwrong!‖ IWhich Icaregiver
Iresponse Iwould Ibe Imost Iappropriate Ifor Ienhancing Icommunication?
A. IAfter I3 Idays, Iyou're Itired Iof Icoughing. IHave Iyou Ihad Ia Ifever?
B. II'd Ilike Ito Ihear Imore Iabout Iyour Iexperiences. IWhere Iwere Iyou Iborn?
C. II Idon't Iknow Iwhat's Iwrong. IYou Icould Ihave Ialmost Iany Idisease.
