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MNM3709 ASSIGNMENT 2 SEMESTER 2 2024

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MNM3709 Assignment 2 Semester 2 2024 - DUE 11 September 2024 ;100 % TRUSTED workings, Expert Solved, Explanations and Solutions. For assistance call or W.h.a.t.s.a.p.p us on ...(.+.2.5.4.7.7.9.5.4.0.1.3.2)........... QUESTION 1 [10 MARKS] As the market becomes increasingly competitive, Ocean Basket must develop strategies to retain customers and increase customer loyalty. Recommend one pure loyalty, push loyalty, pull loyalty, purchase loyalty and purge loyalty marketing strategy each to Ocean Basket (so a total of five loyalty marketing strategies) by explaining how Ocean Basket can apply each of these strategies to improve customer satisfaction, loyalty and retention. Provide specific practical examples relating to Ocean Basket to support your discussion. No marks will be awarded for AI-generated content. Keep your explanation of each loyalty strategy under 100 words. Note that, for this question, you are not required to reference but you are still not allowed to copy from any source, including the prescribed material. Think of your own examples. Turnitin will flag copied examples and AI-generated content. Copied examples from any other sources will receive zero. MARKING RUBRIC QUESTION 1 Loyalty strategies 0 Marks 1 Mark 2 Marks Per loyalty strategy Only theoretical discussion. Did not apply to Ocean Basket. The incorrect theory used to apply practically. Copied examples from other sources, including but not limited to, websites/other students/AIgenerated examples. Did not show evidence of thinking critically or applying knowledge. The example provided explains the loyalty strategy but not how it can improve customer satisfaction, loyalty and or retention. Example is related to Ocean Basket but lacks detail or is not clear. Attempted to connect the loyalty strategy to Ocean Basket but the connection is weak. Shows some critical thinking but is limited. The explanation is too long (more than 100 words). A clear but brief example is provided of the loyalty strategy and how it can improve customer satisfaction, loyalty or retention for Ocean Basket. Demonstrates critical thinking and application of practical knowledge in a clear, concise manner. QUESTION 2 [8 MARKS] Use practical examples to indicate how Ocean Basket could employ the following strategies to improve consumers' willingness to buy and use their products and convert potential buyers into actual buyers:  Related products or services  Usage problems  Value or experience compatibility  Perceived risk MNM3709/103/2/2024 8 Provide specific practical examples relating to Ocean Basket to support your discussion. No marks will be awarded for theory discussion and AI-generated content. Keep your explanation of each strategy under 100 words. Note that, for this question, you are not required to reference but you are still not allowed to copy from any source, including the prescribed material. Think of your own examples. Turnitin will flag copied examples and AI-generated content. Copied examples from any other sources will receive zero. MARKING RUBRIC QUESTION 2 Per strategy 0 Marks 1 Mark 2 Marks  Related products or services  Usage problems  Value or experience compatibility  Perceived risk Only theoretical discussion. Did not apply to Ocean Basket. The incorrect theory used to apply practically. Copied examples from other sources, including but not limited to, websites/other students/AIgenerated examples. Did not show evidence of thinking critically or applying knowledge. The example provided explains the strategy but not how it can convert potential buyers into actual buyers. Example is related to Ocean Basket but lacks detail or is not clear. Attempted to connect the strategy to Ocean Basket but the connection is weak. Shows some critical thinking but is limited. The explanation is too long (more than 100 words). A clear but brief example is provided of the strategy and how it can convert potential buyers into actual buyers for Ocean Basket. Demonstrates critical thinking and application of practical knowledge in a clear, concise manner. QUESTION 3 [16 MARKS] You have been appointed to analyse Ocean Basket's market by practically describing the five role players and their roles based on Ocean Basket purchasing situations. No marks will be awarded for the examples if there are no in-text references and a reference list. No marks will be awarded for AI-generated content. SPECIFIC INSTRUCTIONS FOR ANSWERING THIS QUESTION:  Theory from prescribed book only: You are required to only make use of your Strategic Marketing prescribed book by Wiid et al. for the theory on the five role players and the roles they play in the purchasing situation.  Practical application: You need to apply the theory by using practical examples in your own words. No marks will be awarded for theory discussion.  Ocean Basket examples: Provide specific practical examples relating to Ocean Basket to support your discussion. You can do additional research online, but your sources need to be properly referenced. MNM3709/103/2/2024 9  Plagiarism and referencing: Your answer should contain proper in-text references and you need to provide a reference list. You may not copy verbatim from any source, including the prescribed books and other sources.  Keep your explanation of each role player and role under 100 words.

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MNM3709
ASSIGNMENT 2 SEMESTER 2 2024
UNIQUE NO.
DUE DATE: 11 SEPTEMBER 2024

, MNM3709

Assignment 2 Semester 2 2024

Unique Number:

Due Date: 11 September 2024

Strategic Marketing

Question 1

Pure Loyalty Strategy

Ocean Basket can introduce a loyalty card program that rewards customers with points
for each purchase. These points can be accumulated and redeemed for discounts, free
meals, or exclusive offers. This creates a sense of value and incentivizes repeat visits.
For example, after spending R500, a customer could receive a 10% discount on their
next meal. By rewarding customers consistently, Ocean Basket strengthens customer
retention and encourages diners to return, fostering long-term loyalty.

Push Loyalty Strategy

Ocean Basket can use SMS or email campaigns to send personalized promotions or
discounts to customers, especially during special occasions like birthdays or holidays.
For instance, sending a 15% discount voucher for a customer’s birthday encourages
them to celebrate at Ocean Basket. This pushes customers to visit the restaurant more
frequently, boosting both satisfaction and loyalty through personalized engagement.

Pull Loyalty Strategy

Ocean Basket could host exclusive events such as seafood tasting nights or cooking
workshops for loyalty members. This attracts customers by offering them unique
experiences that are not available to the general public. For example, a “Chef’s Special
Night” where customers can interact with chefs while enjoying exclusive dishes can
enhance their emotional connection to the brand, encouraging them to visit more often.

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