USPS WINDOW ACADEMY EXAM STUDY GUIDE
Communication - Answers -is the art of using words effectively to impart information or
ideas.
S. O. L. E. R. - Answers -stands for Squarely face the person. Open your posture. Lean
toward the sender. Eye contact maintained. Relax while attending.
Need - Answers -is a desire to improve or accomplish something.
G. I. S. T. - Answers -stands for Greet. Inquire. Suggest. Thank
Mailability - Answers -refers to a mailpiece conforming to minimum and maximum size
standards.
Minimum dimensions for mailpieces are - Answers -three and a half inches in height, by
five inches in length, and point zero zero seven (.007) inches thick
The five processing categories for mailpieces are - Answers -Letters. Flats. Machinable
Parcels. Irregular Parcels, and Outside Parcels.
How much indemnity or insurance coverage for lost or damaged items? - Answers -Up
to five thousand dollars ($5000)
Registered mail insures up to - Answers -twenty-five thousand dollars ($25000) based
on the value of the item
Firm Holdout Service - Answers -allows customers to obtain street-addressed mail from
the Post Office when they normally receive fifty letters or more on the first delivery trip.
Caller Service Fee - Answers -is a premium service for customers who need more
pickup times than the Firm Holdout Service provides.
General Delivery - Answers -is available at designated post offices for transients, and
customers waiting to get P. O. Boxes.
Publication (75) seventy-five - Movers Guide - Answers -is the official change-of-
address kit, and is kept behind the counter to provide to customers at no charge.
Temporary Forwarding - Answers -is for a minimum of six months, and up to twelve
months.
PS Form one fifty-three (153) and Label three fifteen (315) - Answers -is used for
Signature Confirmation
, PS Form thirty-eight thirteen (3813) and thirty-eight thirteen P (3813P) - Answers -is
used for Domestic Insured Mail Receipt up to two-hundred dollars ($200). Thirty-eight
thirteen P (3813P) is used for anything over two-hundred dollars ($200).
Pre-Cancelled Stamps - Answers -are not permitted as postage for Insured Mail Service
fees
PS Form (3800) thirty-eight hundred - Answers -is used for Certified Mail, and provides
customers with proof of mailing.
Label (3811) thirty-eight eleven and (3811A) thirty-eight eleven A - Answers -is used for
Return Receipt, and is the only extra service that can be purchased after mailing with
form (3811A) thirty-eight eleven A.
Retail Communications Channels - Answers -include the Postal Bulletin, Retail
Marketing Website, Retail Digest, Postal Merchandise Guide, Retail Operations
Handbook, POS New Functionality Guide, News Link, and Local Messaging.
Expanded Access Channels - Answers -include the Self-Service Kiosk, Approved
Shippers, Automated Teller Machines (ATM), Stamps by Mail, Stamps to Go, Stamps
by Phone, Contract Postal Units, Mobile Retail Units, Village Post Offices, and
www.USPS.com
P. V. I. - Answers -stands for Postage Validation Imprinter
Individual Accountability - Answers -means each associate is responsible for their own
stamp stock.
Segmented Inventory Accountability - Answers -means manager is responsible for
stamp stock.
PS Form (17) seventeen - Answers -is used to order stamp stock.
PS Form (1412) fourteen twelve - Answers -is the Daily Financial Report
A. I. C. - Answers -stands for Account Identifier Code
International Reply Coupon (IRC) - Answers -allows senders to prepay for a reply.
Maximum balance issued for a single Money Order - Answers -is one-thousand dollars
($1000)
P. C. I. - Answers -stands for Payment Card Industry.
D. S. S. - Answers -stands for Data Security Standards.
Communication - Answers -is the art of using words effectively to impart information or
ideas.
S. O. L. E. R. - Answers -stands for Squarely face the person. Open your posture. Lean
toward the sender. Eye contact maintained. Relax while attending.
Need - Answers -is a desire to improve or accomplish something.
G. I. S. T. - Answers -stands for Greet. Inquire. Suggest. Thank
Mailability - Answers -refers to a mailpiece conforming to minimum and maximum size
standards.
Minimum dimensions for mailpieces are - Answers -three and a half inches in height, by
five inches in length, and point zero zero seven (.007) inches thick
The five processing categories for mailpieces are - Answers -Letters. Flats. Machinable
Parcels. Irregular Parcels, and Outside Parcels.
How much indemnity or insurance coverage for lost or damaged items? - Answers -Up
to five thousand dollars ($5000)
Registered mail insures up to - Answers -twenty-five thousand dollars ($25000) based
on the value of the item
Firm Holdout Service - Answers -allows customers to obtain street-addressed mail from
the Post Office when they normally receive fifty letters or more on the first delivery trip.
Caller Service Fee - Answers -is a premium service for customers who need more
pickup times than the Firm Holdout Service provides.
General Delivery - Answers -is available at designated post offices for transients, and
customers waiting to get P. O. Boxes.
Publication (75) seventy-five - Movers Guide - Answers -is the official change-of-
address kit, and is kept behind the counter to provide to customers at no charge.
Temporary Forwarding - Answers -is for a minimum of six months, and up to twelve
months.
PS Form one fifty-three (153) and Label three fifteen (315) - Answers -is used for
Signature Confirmation
, PS Form thirty-eight thirteen (3813) and thirty-eight thirteen P (3813P) - Answers -is
used for Domestic Insured Mail Receipt up to two-hundred dollars ($200). Thirty-eight
thirteen P (3813P) is used for anything over two-hundred dollars ($200).
Pre-Cancelled Stamps - Answers -are not permitted as postage for Insured Mail Service
fees
PS Form (3800) thirty-eight hundred - Answers -is used for Certified Mail, and provides
customers with proof of mailing.
Label (3811) thirty-eight eleven and (3811A) thirty-eight eleven A - Answers -is used for
Return Receipt, and is the only extra service that can be purchased after mailing with
form (3811A) thirty-eight eleven A.
Retail Communications Channels - Answers -include the Postal Bulletin, Retail
Marketing Website, Retail Digest, Postal Merchandise Guide, Retail Operations
Handbook, POS New Functionality Guide, News Link, and Local Messaging.
Expanded Access Channels - Answers -include the Self-Service Kiosk, Approved
Shippers, Automated Teller Machines (ATM), Stamps by Mail, Stamps to Go, Stamps
by Phone, Contract Postal Units, Mobile Retail Units, Village Post Offices, and
www.USPS.com
P. V. I. - Answers -stands for Postage Validation Imprinter
Individual Accountability - Answers -means each associate is responsible for their own
stamp stock.
Segmented Inventory Accountability - Answers -means manager is responsible for
stamp stock.
PS Form (17) seventeen - Answers -is used to order stamp stock.
PS Form (1412) fourteen twelve - Answers -is the Daily Financial Report
A. I. C. - Answers -stands for Account Identifier Code
International Reply Coupon (IRC) - Answers -allows senders to prepay for a reply.
Maximum balance issued for a single Money Order - Answers -is one-thousand dollars
($1000)
P. C. I. - Answers -stands for Payment Card Industry.
D. S. S. - Answers -stands for Data Security Standards.
