TEST BANK Communication in Nursing 10th Edition Julia Balzer Riley

TEST BANK
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Communication in Nursing 10th Edition
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Julia Balzer Riley
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, Table of Contents
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Chapterz1:zResponsible,zAssertive,zCaringzCommunicationzinzNursingzCha
pterz2:zThezClient-
NursezRelationship:zAzHelpingzRelationshipzChapterz3:zSolvingzProblemsz
Together
Chapterz4:zUnderstandingzEachzOther:zCommunicationzandzCulture
Chapterz5:zDemonstratingzWarmth
z

Chapterz6:zShowingzRespectzCha
pterz7:zBeingzGenuinezChapterz8:
BeingzEmpatheticzChapterz9:zUsi
z

ngzSelf-
DisclosurezChapterz10:zBeingzspe
cificzChapterz11:zAskingzQuestio
nszChapterz12:zExpressingzOpinio
nszChapterz13:zUsingzHumor
Chapterz14:zEmbracingzthezSpiritualzJourneyzofzHealthzCaring,zMeaningzMakingzChapte
rz15:zRequestingzSupport
Chapterz16:zOvercomingzEvaluationzAnxietyzC
hapterz17:zWorkingzwithzFeedbackzChapter
18:zUsingzRelaxationztechnique
z

Chapterz19:zIncorporatingzImageryzinzProfessionalzPracticezandzSelf-
CarezChapterz20zIncorporatingzPositivezSelf-Talk
Chapterz21:z LearningztozWorkzTogetherzinzGroups
Chapterz22:zThezChangingzWorldzofzElectroniczCommunication
Chapterz23:zLearningzConfrontationzskills
z

Chapterz24:zRefusingzUnreasonablezRequests
Chapterz25:zCommunicatingzAssertivelyzandzResponsiblyzwithzDistressedzClientszandzColleaguesz
Chapterz26:zCommunicatingzAssertivelyzandzResponsiblyzwithzAggressivezClientszandzColleaguesz
Chapterz27:zCommunicatingzAssertivelyzandzResponsiblyzwithzUnpopularzClients
Chapterz29:zCommunicatingzatzthezEnd-of-
LifezChapterz30:zContinuingzthezCommitment

,BalzerzRiley:zCommunicationzinzNursing,z10thzEdition
Chapterz1:zResponsible,zAssertive,zCaringzCommunicationzinzNursing
TestzBankzMultipl

ezChoice


1. Whichz statementz describesz thez affectivez aspectz ofz learningz effectivez
communicationzstrategies?

a. “Theznursezshouldzusezclear,zdirectzstatementszusingzobjectivezwords.”
b. “Theznursezuseszbodyzlanguagezthatziszcongruentzwithzthezverbalzmessage.”
c. “Theznursezbelieveszthatzpositivezcommunicationzstrategieszbuildzconfidence.”
d. “Theznursezpracticeszassertivezandzresponsiblezcommunicationzstrategies.”

ANS:C
Learningzinvolveszthreezdomains:zthezcognitivezaspectsz(understandingzandzmeaning),zaffe
ctivezaspectsz(feelings,zvalues,zandzattitudes),zandzpsychomotorzaspectsz(physicalzcapabilit
y).Learningzbasiczcommunicationzskillszinvolveszthezcognitivezdomain;zbuildingzconfidenc
ezthroughzazbeliefzinzthezvaluezandzimpactzofzpositivezcommunicationziszthezaffectivezdomai
n;zandzputtingzskillszintozactionziszthezpsychomotorzdomain.DIF:zComprehensionzREF:zp.z1
3zTOP:zIntegratedzProcess:zCommunicationzandz DocumentationzMSC:zPsychosocialzInte
grity


2. Theznursezmanagerzaskszthezstaffznurseztozworkzanzextrazshift.zWhichzresponsezbyzt
hezstaffznurseziszassertivezandzbasedzonzrationalzbeliefs?

a. “Izdon’tzwantzyouzupset,zsozIzwillzworkzextra.”
b. “WhyzdozIzalwayszhaveztozcoverzextrazshifts?”
c. “Izamznotzableztozworkzanzextrazshift.”
d. “Ifzyouzcan’tzfindzanyonezelse,zIzwillzdozit.”

ANS:C
Thezstaffznursezmayzturnzdownzevenzazreasonablezrequest;zanzassertivezresponsezavoidszirra
tionalzbeliefs.zIrrationalzbeliefszoccurzaszazresultzofzbeingzanxiouszaboutzassertivenesszorzfo
cusingzonzpossibleznegativezoutcomes.DIF:zAnalysiszREF:zp.z8zTOP:zIntegratedzProcess:zC
ommunicationzandzDocumentationzMSC:zSafezandzEffectivezCarezEnvironment:zManage
mentzofzCare

, 3. Aznursezmanagerzofferszazstaffznursezazchoicezbetweenzworkingz8-zorz12-
hourzshifts.zWhichzstatement,zifzmadezbyzthezstaffznurse,zisznonassertivezandzmayzresultz
inzazfrustratedzresponsezfromztheznursezmanager?

a. “Izwantztozdecidezthezshiftszforzallzofzthezotherzstaffznurses.”
b. “Dozwhateverzyouzwant.zItzdoesn’tzreallyzmatterztozme.”
c. “Thankzyouzforzofferingzmezazchoice.zIzpreferz12-hourzshifts.”
d. “YouzwillzneverzbezableztozgivezmezwhatzIzreallyzwantztozwork.”

ANS:B
Azstatementzthatzallowszothersztozmakezdecisionszforzazpersonziszanzexamplezofzaznonasserti
vezstylezofzcommunication;zthezresponsezofzothersztozaznonassertivezstatementzmayzincludez
disrespect,zguilt,zanger,zorzfrustration.zStatementszthatzmakezchoiceszforzotherszorzthatzareza
ccusationszarezexampleszofzaggressivezstyleszofzcommunication;zthezresponsezofzothersztoza
nzaggressivezstatementzmayzincludezhurt,zdefensiveness,zorzhumiliation.zAzstatementzthatzal
lowszmakingzone’szownzdecisionsziszanzexamplezofzassertivezstylezofzcommunication;zthezr
esponsezofzothersztozanzassertivezstatementzmayzincludezmutualzrespect.DIF:zAnalysiszREF
:zp.z7zTOP:zIntegratedzProcess:zCommunicationzandzDocumentationzMSC:zSafezandzEffecti
vezCarezEnvironment:zManagementzofzCare


4. Theznurseziszprovidingzcareztozazpatientzwhozwaszadmittedzwithzheartzfailure.zThezp
atientzhasznotzbeenzfollowingzthezprescribedzdietzorztakingzthezprescribedzmedications.z
Whichztypezofzcommunicationzapproachziszmostzimportantzforztheznurseztozusezwithzthi
szpatientztozfacilitatezazchangezinzself-carezbehavior?

a. Authoritative,zhonest,zandzoutrightzcommunication
b. Assertive,zresponsible,zandzcaringzcommunication
c. Aggressive,zsympathetic,zandzrealisticzcommunication
d. Positive,zexpert,zandzfocusedzcommunication

ANS:B
Communicationzmustzbeztechnicallyzresponsible,zassertive,zandzcaringztozfacilitatezazchang
ezinzbehavior.DIF:zKnowledge/ComprehensionzREF:zp.z13zTOP:zIntegratedz Process:zCom
municationzandzDocumentationzMSC:zPsychosocialzIntegrity


5. Whichz arez examplesz ofz az nursez whoz isz communicatingz responsibly?z (Selectz allzt
hatzapply)

a. Theznursezusesz profanityz toz respondz toz azclientz whozisz intoxicatedz andz verballyza
busive.
b. Theznursezhelpszazclientztalkztozfamilyzmemberszaboutzdiscontinuingz
chemotherapy.