DSP Dell Client Foundations UPDATED
Exam Questions and CORRECT Answers
Choose all that apply: The BIOS Recovery 2 does not support recovery from - CORRECT
ANSWER- Encrypted Hard Drive
Hard Disk Drive with password set
Choose all that apply: Identify Dell's product portfolios. - CORRECT ANSWER- Tablets
2-in-1 PCs
Laptops
Chrome
Desktops and All-in-Ones
Which key is used to access the one time boot menu while restarting the computer? -
CORRECT ANSWER- F12
When should you use RTC Reset? - CORRECT ANSWER- To recover from No POST/No
Boot/No Power.
If the system is not booting into the operating system, how can you check if the hard drive is
detected? - CORRECT ANSWER- Go to BIOS
When would you run the RMA Shim tool on a Chromebook? - CORRECT ANSWER- In the
event of system board replacement
Choose all that apply: When encountered with a no POST situation, what must technicians do
prior to replacing the suspected failed part? - CORRECT ANSWER- Reseat parts and cables.
,Re-run diagnostic sequences with removal of individual parts to isolate issue.
Capture the fault exhibited by running Diagnostics indicators, check for Error Codes and
check BIOS settings.
T/F: Dell desktop product ranges include OptiPlex, Inspiron, Vostro, G series (Inspiron
Gaming), XPS, and All-in-One. - CORRECT ANSWER- True
If recovery image from both system's primary hard drive and external USB key is present,
which image will the BIOS Recovery 2 tool select? - CORRECT ANSWER- Recovery image
from the external USB key
How will the Dell Command Utility Update help Customers? - CORRECT ANSWER- Dell
Command Utility Update will check online for the latest BIOS, driver, Firmware and Dell
Application updates for a system and also helps to download and install the updates.
T/F: M.2 is a data transfer protocol while NVMe is the form factor. - CORRECT ANSWER-
False
If ePSA passes the hard drive test and still the system does not load the operating system,
what could the issue be? - CORRECT ANSWER- Corrupt or missing operating system
Choose all that apply: Select all the steps involved in unpacking parts. - CORRECT
ANSWER- If the part has visible damage, do not use the part. Contact Dell technical support
to dispatch another part. Return the part with a description of the damage.
Place the box on a secure surface and break the tamper proof seal with a safe tool. Carefully
open the package top or lid.
All parts must be handled by lifting and holding from the edges or sides. Avoid touching the
surface or bottom of the parts.
Do not break the tamper proof seal on the ESD bag unless you intend to install the part
immediately.
, If the part contained in the box was secured properly without visible damage, continue with
the next steps.
What is BIOS Auto-Recovery? - CORRECT ANSWER- BIOS Auto-Recovery is an
automatic recovery process occurred if BIOS image integrity is failed while booting,
provided the BIOS Auto-Recovery feature from hard drive is enabled in BIOS.
Why can't the values in BIOS be saved when it shows as manufacturing mode? - CORRECT
ANSWER- The system board jumper is at SERVICE_MODE state
BIOS Recovery 2 from Hard Drive option can be disabled in ______. - CORRECT
ANSWER- BIOS
T/F: Discrete Graphics cards connect to the motherboard of a computer system using a slot,
typically an Accelerated Graphics Port (AGP) or a Peripheral Component Interconnect
Express (PCIe) connection. - CORRECT ANSWER- True
Which is the easiest way to verify the functionality of system board? - CORRECT
ANSWER- By removing the memory module
Select the correct service scenario for a Dell system factory installed with Windows 10 which
has been root caused to a fault MB. - CORRECT ANSWER- Replacement motherboard will
be dispatched together with Windows Universal Replacement DPK which will be used for
activation.
T/F: 32 GB DIMMs are only supported on systems using Xeon W Series CPUs. - CORRECT
ANSWER- True
What should a user do to preserve BIOS settings before recovering the system? - CORRECT
ANSWER- Set the "Reset NVRAM" option to "Disabled" before starting the recovery
process.
How do you access BIOS or System Setup on Latitude portable systems without a keyboard?
- CORRECT ANSWER- Press the power button, before the Dell logo is displayed press the
Volume Down button.
Exam Questions and CORRECT Answers
Choose all that apply: The BIOS Recovery 2 does not support recovery from - CORRECT
ANSWER- Encrypted Hard Drive
Hard Disk Drive with password set
Choose all that apply: Identify Dell's product portfolios. - CORRECT ANSWER- Tablets
2-in-1 PCs
Laptops
Chrome
Desktops and All-in-Ones
Which key is used to access the one time boot menu while restarting the computer? -
CORRECT ANSWER- F12
When should you use RTC Reset? - CORRECT ANSWER- To recover from No POST/No
Boot/No Power.
If the system is not booting into the operating system, how can you check if the hard drive is
detected? - CORRECT ANSWER- Go to BIOS
When would you run the RMA Shim tool on a Chromebook? - CORRECT ANSWER- In the
event of system board replacement
Choose all that apply: When encountered with a no POST situation, what must technicians do
prior to replacing the suspected failed part? - CORRECT ANSWER- Reseat parts and cables.
,Re-run diagnostic sequences with removal of individual parts to isolate issue.
Capture the fault exhibited by running Diagnostics indicators, check for Error Codes and
check BIOS settings.
T/F: Dell desktop product ranges include OptiPlex, Inspiron, Vostro, G series (Inspiron
Gaming), XPS, and All-in-One. - CORRECT ANSWER- True
If recovery image from both system's primary hard drive and external USB key is present,
which image will the BIOS Recovery 2 tool select? - CORRECT ANSWER- Recovery image
from the external USB key
How will the Dell Command Utility Update help Customers? - CORRECT ANSWER- Dell
Command Utility Update will check online for the latest BIOS, driver, Firmware and Dell
Application updates for a system and also helps to download and install the updates.
T/F: M.2 is a data transfer protocol while NVMe is the form factor. - CORRECT ANSWER-
False
If ePSA passes the hard drive test and still the system does not load the operating system,
what could the issue be? - CORRECT ANSWER- Corrupt or missing operating system
Choose all that apply: Select all the steps involved in unpacking parts. - CORRECT
ANSWER- If the part has visible damage, do not use the part. Contact Dell technical support
to dispatch another part. Return the part with a description of the damage.
Place the box on a secure surface and break the tamper proof seal with a safe tool. Carefully
open the package top or lid.
All parts must be handled by lifting and holding from the edges or sides. Avoid touching the
surface or bottom of the parts.
Do not break the tamper proof seal on the ESD bag unless you intend to install the part
immediately.
, If the part contained in the box was secured properly without visible damage, continue with
the next steps.
What is BIOS Auto-Recovery? - CORRECT ANSWER- BIOS Auto-Recovery is an
automatic recovery process occurred if BIOS image integrity is failed while booting,
provided the BIOS Auto-Recovery feature from hard drive is enabled in BIOS.
Why can't the values in BIOS be saved when it shows as manufacturing mode? - CORRECT
ANSWER- The system board jumper is at SERVICE_MODE state
BIOS Recovery 2 from Hard Drive option can be disabled in ______. - CORRECT
ANSWER- BIOS
T/F: Discrete Graphics cards connect to the motherboard of a computer system using a slot,
typically an Accelerated Graphics Port (AGP) or a Peripheral Component Interconnect
Express (PCIe) connection. - CORRECT ANSWER- True
Which is the easiest way to verify the functionality of system board? - CORRECT
ANSWER- By removing the memory module
Select the correct service scenario for a Dell system factory installed with Windows 10 which
has been root caused to a fault MB. - CORRECT ANSWER- Replacement motherboard will
be dispatched together with Windows Universal Replacement DPK which will be used for
activation.
T/F: 32 GB DIMMs are only supported on systems using Xeon W Series CPUs. - CORRECT
ANSWER- True
What should a user do to preserve BIOS settings before recovering the system? - CORRECT
ANSWER- Set the "Reset NVRAM" option to "Disabled" before starting the recovery
process.
How do you access BIOS or System Setup on Latitude portable systems without a keyboard?
- CORRECT ANSWER- Press the power button, before the Dell logo is displayed press the
Volume Down button.
