MGMT 310 La Tech Haynie Exam 1 || with 100% Errorless
Answers.
4 functions of management correct answers 1) planning
2) organizing
3) leading
4) controlling
POLC
Planning correct answers choose appropriate organization goals and courses of action to best
achieve those goals
Organizing correct answers establish task and authority relationships that allow ppl to work
together to achieve organization goals
Leading correct answers motivate, coordinate, and energize individuals and groups to work
together to achieve organizational goals
Controlling correct answers establish accurate measuring and monitoring systems to evaluate
how well the organization has achieved its goals
Management correct answers *(1)* pursuit of organizational goals efficiently and effictively by
*(2)* integrating the work of ppl through *(3)* planning, organizing, leading, and controlling the
organization's resources
Efficiency correct answers getting work down with a minimum of effort, expense, or waste
Effectiveness correct answers accomplishing tasks that help fulfill organizational objectives such
as customer service and satisfaction
Sources of Competitive Advantage correct answers 1) Innovation
2) Quality
3) Service
4) Speed
5) Cost competitiveness
IQSSC
Innovation correct answers -the introduction of new goods and services
-often the most important innovation is not the product itself but how it is delivered
Quality correct answers -the excellence of your product (goods or services)
-historically, quality referred to attractiveness, lack of defects, reliability, and long term
dependability
, Service correct answers dependability with which an organization delivers what customers want
Speed correct answers fast and timely execution, response, and delivery of results
Cost competitiveness correct answers keeping costs low to achieve profits and be able to offer
prices that are attractive to customers
Surveys correct answers one of the primary methods of collecting info for OB research
-basic question and answer
-can be open- or close-ended ?'s
Field studies correct answers -often involve experimental design
-a particular population will be divided into a treatment group and a control group
Case studies correct answers -in depth description of a single company or industry
-involve a great deal of detail about the topic being studied, but difficult to generalize to other
areas
Meta-analysis correct answers -technique used to summarize what other researchers have found
on a given topic
-variables from several studies are weighted and analyzed to determine if the effect holds or not
3 broad skills managers need correct answers 1) technical skills
2) conceptual and decision skills
3) interpersonal and communication skills
Technical skills correct answers ability to perform a specialized task involving a particular
method or process (e.g., web design)
Conceptual and decisions skills correct answers ability to identify and resolve problems for the
benefit of the organization and its members (e.g., picking a new divisional office location)
Interpersonal and communication skills correct answers ability to lead, motivate, and
communicate effectively with others, soft skills (e.g., counseling employees)
3 roles that all managers perform correct answers 1) interpersonal roles
2) informational roles
3) decisional roles
Interpersonal roles correct answers leader, liaison, figurehead
Informational roles correct answers monitor, disseminator, spokesperson
Decisional roles correct answers entrepreneur, disturbance handler, resource allocator, negotiator
Answers.
4 functions of management correct answers 1) planning
2) organizing
3) leading
4) controlling
POLC
Planning correct answers choose appropriate organization goals and courses of action to best
achieve those goals
Organizing correct answers establish task and authority relationships that allow ppl to work
together to achieve organization goals
Leading correct answers motivate, coordinate, and energize individuals and groups to work
together to achieve organizational goals
Controlling correct answers establish accurate measuring and monitoring systems to evaluate
how well the organization has achieved its goals
Management correct answers *(1)* pursuit of organizational goals efficiently and effictively by
*(2)* integrating the work of ppl through *(3)* planning, organizing, leading, and controlling the
organization's resources
Efficiency correct answers getting work down with a minimum of effort, expense, or waste
Effectiveness correct answers accomplishing tasks that help fulfill organizational objectives such
as customer service and satisfaction
Sources of Competitive Advantage correct answers 1) Innovation
2) Quality
3) Service
4) Speed
5) Cost competitiveness
IQSSC
Innovation correct answers -the introduction of new goods and services
-often the most important innovation is not the product itself but how it is delivered
Quality correct answers -the excellence of your product (goods or services)
-historically, quality referred to attractiveness, lack of defects, reliability, and long term
dependability
, Service correct answers dependability with which an organization delivers what customers want
Speed correct answers fast and timely execution, response, and delivery of results
Cost competitiveness correct answers keeping costs low to achieve profits and be able to offer
prices that are attractive to customers
Surveys correct answers one of the primary methods of collecting info for OB research
-basic question and answer
-can be open- or close-ended ?'s
Field studies correct answers -often involve experimental design
-a particular population will be divided into a treatment group and a control group
Case studies correct answers -in depth description of a single company or industry
-involve a great deal of detail about the topic being studied, but difficult to generalize to other
areas
Meta-analysis correct answers -technique used to summarize what other researchers have found
on a given topic
-variables from several studies are weighted and analyzed to determine if the effect holds or not
3 broad skills managers need correct answers 1) technical skills
2) conceptual and decision skills
3) interpersonal and communication skills
Technical skills correct answers ability to perform a specialized task involving a particular
method or process (e.g., web design)
Conceptual and decisions skills correct answers ability to identify and resolve problems for the
benefit of the organization and its members (e.g., picking a new divisional office location)
Interpersonal and communication skills correct answers ability to lead, motivate, and
communicate effectively with others, soft skills (e.g., counseling employees)
3 roles that all managers perform correct answers 1) interpersonal roles
2) informational roles
3) decisional roles
Interpersonal roles correct answers leader, liaison, figurehead
Informational roles correct answers monitor, disseminator, spokesperson
Decisional roles correct answers entrepreneur, disturbance handler, resource allocator, negotiator
