Restoration company works for the property owner, (the primary customer). A secondary customer is the ______ ______ when the property owner is an ___________. Right Ans - Insurance Carrier, Insured
Smoke and soot particles are visual by-products of _______ _________. Right Ans - Incomplete Combustion
Heat, fuel and oxygen are the key elements required for ________. Right Ans -
Combustion
The particle size range of combustion smoke particles is ______ to _______ Right Ans - .1 to 4 microns.
The general categories into which all smoke residues may be placed are PAH (Polycyclic Aromatic Hydrocarbons) and ________. Right Ans - Soot
Both PAH and soot particles have been reported to be _________ to humans. Right Ans - Carcinogenic
A very difficult smoke odor for technicians to overcome is the _______ _________ odor, also called "psychological" odor. Right Ans - Heightened Awareness
To remove high levels of protein odor from surfaces, ______ ________ is usually required for cleaning protein residues. Right Ans - Wet Cleaning
When burned, this material will produce a thick, heavy black smeary residue ________________. Right Ans - Synthetics
Factors in determining degree of smoke contamination throughout a structure
are the air ________ and ________ generated during combustion. Right Ans - Pressure, Temperature The severity of soot contamination increases with a _________ of oxygen and decreases when a ___________ _____________ of oxygen is present during the fire. Right Ans - Lack, Greater Quantity
Some materials and surfaces naturally adsorb more odors than others. The odor control industry refers to them as "_________ __________". Right Ans - Natural Wicks
During a fire, smoke can carry vaporized oils, which eventually settle to leave an _________ _________ on surfaces, which is difficult to remove. Right Ans - Oily Film
Lighter plastic surfaces subjected to higher temperatures and soot have potential to _________ irreversibly. Right Ans - Yellow
From a common sense perspective, safety on the job site is the responsibility of ____________. Right Ans - Everyone
Safety regs require companies have hazardous chemical program, issue appropriate safety ______ to employees, and provide them with safety__________. Right Ans - Equipment, Training
Restorers may obtain the most accurate information about potential chemical safety from: ___________ _____________sheets, labels and _____________________. Right Ans - Safety Data, Training
All restoration chemicals must be kept in properly __________ containers and secured on the job site. Right Ans - Labeled
Advise chemically-sensitive customers to not be ____ the affected areas while work is being performed and ask for their _________ consent of product use. Right Ans - In, Informed
When working for a customer who is chemically ______________, there may be need for special air scrubbing, cleaning agents and deodorizing agents. Right Ans - Sensitive