Veterinary Office Procedures Exam Questions With Answers 100% Verified

Veterinary Office Procedures Exam Questions With Answers 100% Verified The Continuing Education requirement for Veterinary Technicians in the state of Florida is - answer15 hours per 2 years Receptionists are __________ to the success of the hospital. - answerCritical According to studies, the most common reason as to why clients stop coming to a veterinary practice is - answerattitude or indifference by some employees in the practice As a receptionist, your MAIN goal is to: - answerto make an appointment What percent of phone shoppers should become clients? - answer70% Every hospital should have implemented - answera vision, a mission, and a list of hospital values True or False: Emotional Intelligence is defined as the ability to identify, assess, and control one's emotions - answerTrue According to the text, if clients do not understand the need for a service - answerthey will not accept it True or False: Client grievances should be handled immediately and professionally - answerTrue Qualities of a good team player would be: - answerwilling to sacrifice for the benefit of the team, ability to solve problems, willing to try something new, willing to let the team leader lead _______ ______ is defined as having a licensed veterinarian on premises and readily available while a veterinary technician completes certain duties - answerDirect Supervision A veterinary technologist can be a graduate of a _______ in veterinary technology accredited by the AVMA - answer4 year BS Veterinarians are the only members of the team allowed to ____________,__________________, and _________________ - answerDiagnose, prescribe medications, and perform surgery True or False: Cross-training team members in all areas of the practice is not crucial. - answerFalse One of the most important skills for effective leadership is to be an effective ____________. - answerCommunicator What is defined as the ability to identify, assess, and control one's emotions? - answerEmotional Intelligence The __________ is defined as the purpose of the hospital. - answerMission Statement The desired future of the practice is it's - answerVision Increasing staff efficiency can increase - answerquality of patient and client care What are the 4 R's of team management? - answerResponsibility, respect, rapport, and recognition The goal of the receptionist is to provide service, support quality patient service and care, and to _______ patients. - answerTriage True or False: The four components of the human voice are volume, pitch, rate and quality. - answerTrue __________ can help facilitate difficult situations with clients. By doing this, team members can anticipate correct responses to give in potentially difficult situations. - answerRole-playing True or False: A receptionist should not know how to control the conversation with client. - answerFalse True or False: It is acceptable to let the client know there is another call waiting and they will get a call back within the next 10 minutes. - answerTrue As a general rule, the phone should not ring more than _________ - answertwo times A one minute hold feels like _______ minutes to a client. - answerFive What percent of shoppers should turn in to clients? - answer70% True or False: The law does not require consent forms. - answerTrue Client compliance can be improved by verbal and ________ communication. - answerWritten True or False: It is acceptable to let a client know that there is another client waiting and that someone will call them back with more information in approximately 10 minutes. - answerTrue