Chapter 1
Reviewing the Basics
1. List four major functions of an OS.
Answer: It manages hardware, runs applications, provides an interface for users, and stores,
retrieves, and manipulates files.
2. Which app do you use on the Windows 8 Start screen to install new apps?
Answer: The Windows Store app
3. What might happen to the Windows system if too many services are running as indicated
by multiple icons in the notification area of the taskbar?
Answer: The system might slow down and not perform well.
4. What part of a file name does Windows use to know which application to open to manage
the file?
Answer: The file extension
5. What is the program filename and extension of File Explorer?
Answer: Explorer.exe
6. When you use File Explorer or Windows Explorer to delete a file from the hard drive,
where does Windows put the file?
Answer: In the Recycle Bin
7. Which keys do you press to open the Windows 8 Quick Launch menu?
,Answer: Win+X
8. What file extension is used to name a compressed folder?
Answer: .zip
9. What is the program name for the System Information utility?
Answer: Msinfo32.exe
10. By default, when does Windows hide file extensions in File Explorer?
Answer: When it knows which application is associated with the file extension
11. Which Windows 7 window can be used to get a report of the history of problems on a
computer?
Answer: The Action Center
12. What are the two basic Windows 8 settings for network security?
Answer: Public and Private
13. List three types of user accounts available in Windows 8.
Answer: Administrator account, standard user account, and child account
14. Which Windows 8 charm can you use to set up a new user account?
Answer: The Settings charm
15. When does a user need to enter a password into the UAC box in order to continue?
Answer: When the user is signed in as a standard user
,Thinking Critically
1. Suppose you have purchased and installed apps from the Windows Store on your
Windows 8 home computer using your Microsoft account. At work, you connect your
Microsoft account to your network ID to sign into your work computer. Will the apps
installed on your home computer now be installed on your work computer? Select the
best answer.
a. No, because apps from the Windows Store are only installed on the device where they
were originally purchased.
b. Yes, because apps purchased with your Microsoft account are installed on up to five
computers you sign in to using this account.
c. No, because syncing apps to all computers that use your Microsoft account is disabled by
default.
d. Yes, because when you purchase an app from the Windows Store, you can designate that
app be synced with all computers that use your Microsoft account.
e. No, because apps can never be synced on work computers that belong to a Windows
domain.
Answer: b. Yes, because apps purchased with your Microsoft account are installed on up to five
computers you sign in to using this account.
2. A user clicks the OneDrive app on the Windows 8 Start screen and Windows requests her
Microsoft account and password. Which of the following statements are true?
a. Another user has used the OneDrive app on this computer.
b. This is the first time the user has opened the OneDrive app.
, c. The user doesn’t have a Microsoft account.
d. The user did not sign into Windows using a Microsoft account.
Answer: d. The user did not sign into Windows using a Microsoft account.
3. What two Windows tools can you use to know how much RAM is installed on your
system?
Possible answers: System window, System Properties window, System Information window
4. Mary wants her 32-bit installation of Windows 7 Professional to run faster. She has 4 GB
of memory installed on the motherboard. She decides more memory will help. She
installs an additional 2 GB of memory for a total of 6 GB, but does not see any
performance improvement. What is the problem and what should you tell Mary?
a. She should use Control Panel to install the memory in Windows 7. After it is installed,
performance should improve. Tell Mary how to open the Control Panel.
b. A 32-bit OS cannot use more than 4 GB of memory. Tell Mary she has wasted her
money.
c. A 32-bit OS cannot use more than 4 GB of memory. Tell Mary to upgrade her system to
the 64-bit version of Windows 7 Professional.
d. A 32-bit OS cannot use more than 4 GB of memory. Explain to Mary the problem and
discuss with her the possible solutions.
Answer: d. A 32-bit OS cannot use more than 4 GB of memory. Explain to Mary the problem and discuss
with her the possible solutions.
5. Jack needs to email two documents to a friend but the files are so large his email server
bounced them back as undeliverable. What is your advice?
a. Tell Jack to open the documents and break each of them into two documents and then
email the four documents separately.
b. Tell Jack to put the two documents in a compressed folder and email the folder.
Reviewing the Basics
1. List four major functions of an OS.
Answer: It manages hardware, runs applications, provides an interface for users, and stores,
retrieves, and manipulates files.
2. Which app do you use on the Windows 8 Start screen to install new apps?
Answer: The Windows Store app
3. What might happen to the Windows system if too many services are running as indicated
by multiple icons in the notification area of the taskbar?
Answer: The system might slow down and not perform well.
4. What part of a file name does Windows use to know which application to open to manage
the file?
Answer: The file extension
5. What is the program filename and extension of File Explorer?
Answer: Explorer.exe
6. When you use File Explorer or Windows Explorer to delete a file from the hard drive,
where does Windows put the file?
Answer: In the Recycle Bin
7. Which keys do you press to open the Windows 8 Quick Launch menu?
,Answer: Win+X
8. What file extension is used to name a compressed folder?
Answer: .zip
9. What is the program name for the System Information utility?
Answer: Msinfo32.exe
10. By default, when does Windows hide file extensions in File Explorer?
Answer: When it knows which application is associated with the file extension
11. Which Windows 7 window can be used to get a report of the history of problems on a
computer?
Answer: The Action Center
12. What are the two basic Windows 8 settings for network security?
Answer: Public and Private
13. List three types of user accounts available in Windows 8.
Answer: Administrator account, standard user account, and child account
14. Which Windows 8 charm can you use to set up a new user account?
Answer: The Settings charm
15. When does a user need to enter a password into the UAC box in order to continue?
Answer: When the user is signed in as a standard user
,Thinking Critically
1. Suppose you have purchased and installed apps from the Windows Store on your
Windows 8 home computer using your Microsoft account. At work, you connect your
Microsoft account to your network ID to sign into your work computer. Will the apps
installed on your home computer now be installed on your work computer? Select the
best answer.
a. No, because apps from the Windows Store are only installed on the device where they
were originally purchased.
b. Yes, because apps purchased with your Microsoft account are installed on up to five
computers you sign in to using this account.
c. No, because syncing apps to all computers that use your Microsoft account is disabled by
default.
d. Yes, because when you purchase an app from the Windows Store, you can designate that
app be synced with all computers that use your Microsoft account.
e. No, because apps can never be synced on work computers that belong to a Windows
domain.
Answer: b. Yes, because apps purchased with your Microsoft account are installed on up to five
computers you sign in to using this account.
2. A user clicks the OneDrive app on the Windows 8 Start screen and Windows requests her
Microsoft account and password. Which of the following statements are true?
a. Another user has used the OneDrive app on this computer.
b. This is the first time the user has opened the OneDrive app.
, c. The user doesn’t have a Microsoft account.
d. The user did not sign into Windows using a Microsoft account.
Answer: d. The user did not sign into Windows using a Microsoft account.
3. What two Windows tools can you use to know how much RAM is installed on your
system?
Possible answers: System window, System Properties window, System Information window
4. Mary wants her 32-bit installation of Windows 7 Professional to run faster. She has 4 GB
of memory installed on the motherboard. She decides more memory will help. She
installs an additional 2 GB of memory for a total of 6 GB, but does not see any
performance improvement. What is the problem and what should you tell Mary?
a. She should use Control Panel to install the memory in Windows 7. After it is installed,
performance should improve. Tell Mary how to open the Control Panel.
b. A 32-bit OS cannot use more than 4 GB of memory. Tell Mary she has wasted her
money.
c. A 32-bit OS cannot use more than 4 GB of memory. Tell Mary to upgrade her system to
the 64-bit version of Windows 7 Professional.
d. A 32-bit OS cannot use more than 4 GB of memory. Explain to Mary the problem and
discuss with her the possible solutions.
Answer: d. A 32-bit OS cannot use more than 4 GB of memory. Explain to Mary the problem and discuss
with her the possible solutions.
5. Jack needs to email two documents to a friend but the files are so large his email server
bounced them back as undeliverable. What is your advice?
a. Tell Jack to open the documents and break each of them into two documents and then
email the four documents separately.
b. Tell Jack to put the two documents in a compressed folder and email the folder.
