IPMA- HR Senior Certification Exam Questions & Answers Rated 100% Correct!!

Business Partner - In the BP role the HR takes on comprehensive role of how HR function will help accomplish business goals & initiatives of the organization BP Competency -1 - Knows organizational mission, vision and values BP Competency -2 - Applies innovation, creativity, & calculated risk taking BP Competency -3 - Knows and applies organizational development principles BP Competency -4 - Is able to align human resources initiatives to the organization's mission and service deliverables The BP competencies are applied in two ways - 1) in response to requests for traditional HR services work with customer to align HR services with strategic goals that underlie the service request 2) proactively i.d. opportunities for a wide range of HR programs that meet the strategic goals of organization Do the following to gain an integrated HR big picture perspective - 1)Provide basic info of how each HR speciality will contribute to reaching the org's goal must be shared with all HR professionals 2) The information should be about HR support for improved performances through programs, services etc. TO ACT EFFECTIVELY AS A BP YOU MUST - Each HR pro must develop a big perspective of how the overall HR function supports the org and how each HR speciality serves the org's goals To gain an integrated HR big perpective - HR must share info internally, with all employees and should be related to improved performance thru specific programs HR pros are more credible when - They act as activists who build relationships of trust with busn leaders & take a stand on how the busn can be more successfulHR role of internal consultant - Focus on the strategy and the culture of the organization and contribute in creative ways to influence productivity and effectiveness. Consultant - A person in a position to have some influence over an indiv, group, or org, but who has no direct power to make changes or implement programs 5 phases of consulting - 1.Entry & Contracting 2. Data Collection & Dialogue 3. Feedback & Decision to Act 4. Engagement & Implementation 5. Expansion, Recycle, or Termination Three roles of consultants - 1. Expert 2. Pair of Hands 3. Collaborative Role of consultants Expert- Advantage - Very satisfying to the consultant who does not have to persuade the manager, client is satisfied with quick solution and little involvement Roles of consultants Expert- Disadvantage - Lack of trust, full disclosure and failure to follow expert advice Roles of consultants Pair of Hands- Advantage - Easy, less involved more to provide expertise to fulfill the manager, but less satisfying Roles of consultants Pair of Haids- DisAdvantage - No control over info, lack of collaboration, blame Role of consultants Collaborative- Advantage - Equal commitment, expertise plus institutional knowledge provide most appropriate answer, leave manager with reusable toolsRole of consultants Collaborative- Disadvantage - Mgr thinks waste of time only want expertise to support decisions already made, and collab seen as shortcoming of consultant ROI - Return on investment BCR - Benefit-cost ratio Return on Investment - Financial return to investing in a program, process or perf imprvment solution. and economic indicator ROI Formula - ROI%=(Net Program Benefits / by Program costs) X 100 BCR Formula - =Program Benefits /program Costs Workforce Analytics - An advance set of data analysis tools and metrics for comprehensive workforce performance measurement and improvement Engaging in Workforce Analytics - Enables HR professionals to be more engaged in the formulation of corp strategy Change Agent - Effective Change Agent respond to the pace and complexity of change, they adapt, act quickly to control he pace to harness the forces of changed to help org flourish Gaining and Sustaining a seat at the table