Dell Client Foundations Study Guide 2024 Questions and Answers, GRADED A+

Dell Client Foundations Study Guide 2024 Questions and Answers, GRADED A+ Choose all that apply: The BIOS Recovery 2 does not support recovery from Select the correct responses and click submit. Encrypted Hard Drive Hard Disk Drive with password set Choose all that apply: Identify Dell's product portfolios. Tablets 2-in-1 PCs Laptops Chrome Desktops and All-in-Ones Which key is used to access the one time boot menu while restarting the computer? F12 When to use RTC Reset? To recover from No POST/No Boot If the system is not booting into the operating system, how can you check if the hard drive is detected? Go to BIOS When would you run the RMA Shim tool on a Chromebook? In the event of system board replacement Choose all that apply: When encountered with a no POST situation, what must technicians do prior to replacing the suspected failed part? Reseat parts and cables. Re-run diagnostic sequences with removal of individual parts to isolate issue. Capture the fault exhibited by running Diagnostics indicators, check for Error Codes and check BIOS settings. T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision, XPS, and All-in-One. True If recovery image from both system's primary hard drive and external USB key is present, which image will the BIOS Recovery 2 tool select? Recovery image from the external USB key How will the Dell Command Utility Update help Customers? Dell Command Utility Update will check online for the latest BIOS, driver, Firmware and Dell Application updates for a system and also helps to download and install the updates. T/F: M.2 is a data transfer protocol while NVMe is the form factor. False If ePSA passes the hard drive test and still the system does not load the operating system, what could the issue be? Corrupt or missing operating system Choose all that apply: Select all the steps involved in unpacking parts. If the part has visible damage, do not use the part. Contact Dell technical support to dispatch another part. Return the part with a description of the damage. Place the box on a secure surface and break the tamper proof seal with a safe tool. Carefully open the package top or lid. All parts must be handled by lifting and holding from the edges or sides. Avoid touching the surface or bottom of the parts. Do not break the tamper proof seal on the ESD bag unless you intend to install the part immediately. If the part contained in the box was secured properly without visible damage, continue with the next steps. What is BIOS Auto-Recovery? BIOS Auto-Recovery is an automatic recovery process occurred if BIOS image integrity is failed while booting, provided the BIOS Auto-Recovery feature from hard drive is enabled in BIOS. Why sometimes the values in BIOS cannot be saved and shows as manufacturing mode? The systemboard jumper is at SERVICE_MODE state BIOS Recovery 2 from Hard Drive option can be disabled in ______. BIOS T/F: Discrete Graphics cards connect to the motherboard of a computer system using a slot, typically an Accelerated Graphics Port (AGP) or a Peripheral Component Interconnect Express (PCIe) connection. True Which is the easiest way to verify the functionality of system board? By removing the memory module Select the correct service scenario for a Dell system factory installed with Windows 10 which has been root caused to a fault MB. Replacement motherboard will be dispatched together with Windows Universal Replacement DPK which will be used for activation. T/F: 32 GB DIMMs are only supported on systems using Xeon W Series CPUs. True To preserve BIOS settings before recovering it, user need to _________. Set the "Reset NVRAM" option to "Disabled" before starting the recovery process. On Dell Venue Pro Tablets or Latitude portable systems without a keyboard, what are the steps required to access BIOS/System? Press the power button, before the Dell logo is displayed press the Volume Down button. How do you enable BIOS Auto-Recovery? Click Maintenance under BIOS Settings -> Select BIOS Recovery -> Check BIOS Auto Recovery -> Click Apply -> Exit T/F: Dell notebook portfolios include Inspiron, Latitude, Vostro, XPS, and Precision. True Choose all that apply: Which of the following are valid steps in launching ePSA diagnostics? Use the up and down arrow keys to select <Diagnostics> on the menu and press the Enter key Power up the system and press the F12 key multiple times during boot process to go to the Boot menu Which is the notebook computer category that is designed to be suitable for small organizations with little or no IT staff? Vostro Choose all that apply: What are the key functions of BIOS (Basic Input/Output System). Activate the system devices Test the system devices Identify the system devices Name the tool that can successfully repair and ignore defective memory areas by masking the address from system usage. MemRx T/F: After a System Board replacement, a field technician can input the service tag only once. True When one or more drives in a RAID array contain data errors, and another drive in the array is no longer an active member of the array due to drive failure, foreign configuration, drive removal, or any other reason, this creates a condition known as ____________. Double Fault How to initiate RTC Reset? Connect System to an AC Power -> Keep the system in a power off state -> Press and hold the power button for 25 seconds -> Release the power button to initiate RTC reset T/F: WLAN stands for Wide Local Area Network False Choose all that apply: Which of the following platforms uses both Key and Button Sequence Trigger? Convertible Platform Detachable Platform Choose all that apply: PC Doctor USB solution offers: DOS Test Individual Diagnostics Windows Test Choose all that apply: You are servicing a Dell™ Inspiron™ 22 3265 / 3263 AIO Desktop and determine that the LCD panel is faulty. What trouble shooting steps will you follow before replacing the LCD Assembly? Run ePSA, but press Esc to stop testing and regain control of the cursor. Double tap on the screen and see if the cursor moves to your pressed location. That will determine if hardware is needed to be replaced or it is a software problem. If system boots into Windows, check device manager for USB Input device which has a white circle and a down arrow, right click and enable it to test its functionality. T/F: Depending on your Dell service plan, SupportAssist automates and facilitates your engagement with Dell Technical Support. True Choose all that apply: Which of the following items are that are not affected by the RTC reset. System Password Service Tag Asset Tag Admin Password Ownership Tag What are the ideal temperatures of the CPU and GPU in their ideal state after applying the thermal solutions? Below 40 C T/F: After replacing the system board on a Chromebook, you will need to execute RMA Shim to set VPD information and install the Chrome OS? True What is the basic naming guideline followed by all commercial products? Sub Brand + Model Name + Form Factor What are the advantages of SSDs when compared to traditional HDD? Lower Latency Faster data read/write speeds Less prone to physical failures Silent operation What is the status of the power LED when a system board failure has occurred? Blinking (2,6) Choose all that apply: You are fixing a computer running on Windows 8.1 and it is not booting. Which of the BIOS settings will you change? Enable Secure Boot Enable Legacy Option ROMs Change Boot Mode to UEFI What does the occasional orange discoloration of a processor's package lands indicate? No impact on performance, quality or reliability On a Windows 10 system, what will you do after replacing the system board? Enter the 5 x 5 Digital Product Key and hand over the Digital Product Key (DPK) card to the customer. T/F: FastBoot is the Pre-Boot environment of Android that starts before Android. True Choose all that apply: Identify different types of memory modules. DDR DDR3 Memory DDR2 DDR3L Memory DDR4 Memory Choose all that apply: What is correct about Intel Optane Memory? It pairs with memory and storage into one virtual drive visible to the OS It is a system acceleration solution for new 7th Gen Intel Core-I processor & Chipset platforms Choose all that apply: Under which all service plans can you schedule hardware and software scans, clean files manually and tune system performance using Support Assist? Basic Premium Support ProSupport Plus Premium Support Plus ProSupport T/F: BIOS Recovery 2 does not support trigger from touch panel. True Which of the following is the correct way to trigger BIOS Recovery 2? For desktop platform, turn on the PC and hold down "CTRL + Esc" key. How should the technician handle the PCBs while dismantling or repackaging them? From the edges/sides Choose all that apply: To prevent CPU pins from being bent or any damage to the system board, which has to be returned to Dell, technicians must ensure that: ESD bag is used for repackaging. ZIF Socket T cover is placed back covering the CPU socket. When do you select the BT Disable setting in Service Menu of Manufacturing Mode (SMMM)? If BT Disabled label is present inside the bottom door or chassis. Choose all that apply: Which of the following statements are true about the New PSU BIST? To start the PSU BIST: Plug in the AC power cord & note the LED light status To restart the PSU BIST: Disconnect the AC power cord for 15 seconds (PSU BIST reset time), and then plug-in the AC power cord Ensure to disconnect the AC power cord from the PSU, before starting the PSU BIST How will you initiate ePSA in a Dell system? Press F12 to enter one time boot menu and then select diagnostics. What does Factory Data Reset do to on a Dell Venue Tablet? Will erase all personal data and downloaded applications on the Tablet. Choose all that apply: Which of the following statements are true about Latitude Self-Heal recovery? Before replacing system board perform self-heal as a mandatory step. When self-heal is triggered, system will auto power-on with a blank screen, reboots a couple of times (watch for the LED lights (Power, Wi-Fi, HDD, etc.)) Upon successfully completing self-heal, the system will power on with the Dell logo. Which Dell diagnostic tool can be used as a troubleshooting tool when the system fails to boot into the OS? ePSA What is Thermal grease? Thermal grease is a substance used to manage better heat conduction between two surfaces such as Processor and Heatsink. How do you perform a Latitude Self-Heal Recovery? Unplug the AC adapter & remove primary battery -> Disconnect coin-cell (CMOS) battery -> Release the flea power -> Plug-in the AC adapter The LCD has passed the BIST, but there is still a video problem. What other components should be checked and in what order? LCD cable, inverter board, system board Which is the easiest way to verify the functionality of motherboard during memory failure? Check the PSU Built in Self-test button RAID 0 RAID 1 RAID 5 RAID 6 RAID 10 Striping Mirroring Striping with distributed party Striping with double-distributed party Striped mirrors Which of the following statements are true about the New PSU BIST? .