DEOMI Exam 1 (Study Guide) fully solved 2024/2025

DEOMI Exam 1 (Study Guide) fully solved 2024/2025What is defined as the act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, and feelings to someone else? - correct answer Communication What five elements make up the communication process? - correct answer a. Communicators (sends and receives) b. Messages (an object of communication) c. Channels (Conduit for delivering messages) d. Environment (physical location, personal experiences, and cultural background) e. Feedback Whose responsibility is it to send a message that will be attended to and understood? - correct answer It is the responsibility of the communicator The words of your message are referred to as what type of communication? - correct answer Verbal Communication What is the most powerful way to communicate nonverbally? - correct answer Touching is perhaps the most powerful nonverbal communication. Why is it important to study nonverbal communication? - correct answer It is important to study because where verbal and nonverbal message conflict, nonverbal messages are relied upon more. What type of communication is between you and at least one other person? - correct answer Interpersonal communication Noise, objects, temperature, and distance are all known as what type of barrier to communication? - correct answer Physical barriers Past experiences, hidden agendas, and stereotypes describe which barriers or factors that impact communication? - correct answer Perceptual barriers What type of barrier to communication involves anger, fear, and surprise? - correct answer Emotional barriers What are the five steps or elements in the listening process? - correct answer 1. Receiving. 2. Attending. 3. Understanding. 4. Responding. 5. Remembering. Which element in the listening process provides feedback and lets the sender know the message was received? - correct answer Responding What are the benefits of effective listening? - correct answer a. Improves communications b. Control of the situation c. Minimizes conflict d. Shows that you care e. Enhances understanding f. Improves memory What are the three types of listening? - correct answer 1.Active Listening 2.Inactive Listening 3.Selective Listening Which type of listening involves filtering the message and hearing only what you want to hear? - correct answer Selective Listening What are four response blocks that obstruct effective listening? - correct answer 1.Evaluation 2.Unsolicited advice giving 3.Diagnosing/analyzing 4.Topping What is the definition of feedback? - correct answer Feedback refers to a response from the receiver which gives the communicator an idea of how the message is being received and whether it needs to be modified.