Managing for Quality and Performance Excellence Chapter 1 ALL SOLUTION 2024 AID GRADE A

Managing for Quality and Performance Excellence Chapter 1 ALL SOLUTION 2024 AID GRADE A Global Responsibility Consumer Awareness Globalization Increasing Rate of Change Workforce of the Future Aging Population Twenty-first Century Quality Innovation What factors have contributed to the increased awareness of quality in modern business? The practices Motorola used in midway USA in the quality profile to achieve high quality are six sigma tools, Lean operations and Baldrige. Six sigma was developed by Motorola in order to improve its quality. What practices do Motorola and MidwayUSA in the Quality Profiles use to help them achieve high quality? Transcendent (Judgmental) Perspective synonymous with superiority or excellence Product Perspective associated with the quantity of an attribute of a product such a thread count, etc User Perspective user defined measures of quality Value Perspective relationship of product price to benefits Manufacturing Perspective consistent service or manufacturing; conformance to specifications Customer Perspective the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs. A single definition cannot suffice because you have various stakeholders involved when producing a product or service. Explain why a single quality definition is not sufficient. The concept of quality came in the medieval period of Europe during the time of craftsmen which is in late 13th century. The craftsmen model was followed by the manufacturer until 19th century, where industries of Great Britain started following product's quality inspection. In the early 20th century, manufacturers started to follow quality inspection on the practices. The concept of total quality came in United States after the world war II during the quality revolution of Japan. The Japanese and Americans together then started concentrating on the inspection and improvement of the quality process by organization's people. In the 1970s, due to high quality competition between Japan and U.S. industries, the concept of total quality management developed. By late 20th century, the TQM has been implemented by many business owners and within few years TQM has matured a lot and is implemented in healthcare, education etc. sector. Briefly summarize the history of quality before and since the industrial revolution. What caused the most significant changes? Quality Assurance refers to any planned and systematic activity directed toward providing consumers with products (goods and services) of appropriate quality Total Quality Total quality is the unyielding and continually improving effort by everyone in an organization to understand, meet, and exceed the expectations of customers. Performance Excellence 1. delivery of ever-improving value to customers and stakeholders, contributing to ongoing organizational success 2. improvement of overall organizational effectiveness and capabilities, and 3. learning for the organization and for people in the workforce competitive advantage denotes a firm's ability to achieve market superiority Explain how each major function of a manufacturing system contributes to total quality CONTINUED...