CPI Training – Questions With Complete Solutions
All behavior is a form of communication Correct Ans - True
The Directive Staff approach is a response to which Crisis Development
Model behavior level? Correct Ans - Defensive
When a person is in a tension reduction, what is an appropriate response?
Correct Ans - Re-establish the relationship
Which of the following statements best describes rational detachment?
Correct Ans - Remain professional by managing your own behavior and
attitude
Precipitation factors are underlying reasons for behavior Correct Ans -
True
You can influence the crisis by controlling another persons attitude.
Correct Ans - False
What is something to keep in mind when listening with empathy?
Correct Ans - Give your undivided attention
The Supportive Stance is managing your position, posture, and proximity in
relation to the person in crisis Correct Ans - True
Nonverbal communication includes which of the following? Correct
Ans - Body Language
When a person asks a question you perceive as challenging (such as "Who
do you think you are?) the recommended response would be to_____
Correct Ans - Downplay the challenge
Important points for limit settings are: Correct Ans - Being
respectful, simple, and reasonable
The verbal escalation continuum is an expansion of which behavior level of
the crisis development model? Correct Ans - Defensive
All behavior is a form of communication Correct Ans - True
The Directive Staff approach is a response to which Crisis Development
Model behavior level? Correct Ans - Defensive
When a person is in a tension reduction, what is an appropriate response?
Correct Ans - Re-establish the relationship
Which of the following statements best describes rational detachment?
Correct Ans - Remain professional by managing your own behavior and
attitude
Precipitation factors are underlying reasons for behavior Correct Ans -
True
You can influence the crisis by controlling another persons attitude.
Correct Ans - False
What is something to keep in mind when listening with empathy?
Correct Ans - Give your undivided attention
The Supportive Stance is managing your position, posture, and proximity in
relation to the person in crisis Correct Ans - True
Nonverbal communication includes which of the following? Correct
Ans - Body Language
When a person asks a question you perceive as challenging (such as "Who
do you think you are?) the recommended response would be to_____
Correct Ans - Downplay the challenge
Important points for limit settings are: Correct Ans - Being
respectful, simple, and reasonable
The verbal escalation continuum is an expansion of which behavior level of
the crisis development model? Correct Ans - Defensive
