Nursing 204 Exam 1 (Communication & Documentation) Well-enlightened

factors promoting communication correct answers dispositional traits: -warmth & friendliness -openness & repeat -empathy -honesty, authenticity, trust -caring -competence rapport builders: -specific objectives -comfortable environment -privacy -confidentially -patient versus task focus -use of nursing observation -optimal pacing -respecting personal space Developing Therapeutic Communication Skills correct answers - conversation skills - listening skills - use of silence - therapeutic touch - humor conversation skills correct answers -central tone of voice -be knowledge, have accurate info -be flexible -be clear, concise; use simple language -avoid words w/ multiple meanings -be truthful -keep an open mind; avoid judgements -take advantage of opportunities listening skills correct answers -Active listening SOLER S: sit facing patient O: open position L: leaning toward patient E: eye contact R: relax Therapeutic Communication Techniques correct answers -use broad opening statements -give general leads