VITA
1. Prior to working at a VITA/TCE site, ALL VITA/TCE volunteers (greeters, client facilitators, tax
preparers, quality reviewers, etc.) must: - ANSE. A and B
2Can a volunteer be removed and barred from the VITA/TCE Programs for violating the
Volunteer Standards of Conduct? - ANSYes
3.If a taxpayer offers you a $20 bill because they were so happy about the quality service they
received, what would be the appropriate action to take? - ANSC. Thank the taxpayer, and
explain that you cannot accept any payment for your services.
4.Jake is an IRS tax law-certified volunteer preparer at a VITA/TCE site. When preparing a
return for Jill, Jake learns that Jill does not have a bank account to receive a direct deposit of
her refund. Jill is distraught when Jake tells her the paper refund check will take three or four
weeks longer than the refund being direct deposited. Jill asks Jake if he can deposit her refund
in his bank account and then turn the money over to her when he gets it. What should Jake do?
- ANSB. Jake should explain that a taxpayer's federal or state refund cannot be deposited into a
VITA/TCE volunteer's bank account and she will have to open an account in her own name to
have the refund direct deposited.
5.Max prepares a tax return for Ali at a VITA/TCE site. He finds out during the interview that Ali
has no health insurance. After Ali leaves the site, Max writes her name and contact information
down to take home to his wife who sells health insurance for profit. Which of the following
statements is true? - ANSB. Max has violated the VSC because he is using confidential
information to engage in a financial transaction to further his own or another's personal interest.
6.Bob, an IRS tax law-certified volunteer preparer, told the taxpayer that cash income does not
need to be reported because the IRS does not know about it. Bob prepared a tax return
excluding the cash income. Jim, the designated quality reviewer, simply missed this omission
and the return was printed, signed, and e-filed. Who has violated the Volunteer Standards of
Conduct? - ANSA. Bob, the tax law-certified volunteer who prepared the return.
7.Sue, a VITA/TCE site coordinator, was watching the local news when she saw Aaron, a new
tax law-certified volunteer, in a story about several bank employees being arrested for suspicion
of embezzlement. She saw Aaron being led out of the bank in handcuffs. Three days later, Sue
is shocked when she sees Aaron show up at the site ready to volunteer, apparently out on bond.
She pulls Aaron aside and explains that his arrest on suspicion of embezzlement could have a
negative effect on the site and therefore she must ask him to leave the site. Sue uses the
external referral process to report the details to IRS-SPEC by sending an email to
. Did Sue take appropriate actions as the site coordinator? - ANSYes
1. Prior to working at a VITA/TCE site, ALL VITA/TCE volunteers (greeters, client facilitators, tax
preparers, quality reviewers, etc.) must: - ANSE. A and B
2Can a volunteer be removed and barred from the VITA/TCE Programs for violating the
Volunteer Standards of Conduct? - ANSYes
3.If a taxpayer offers you a $20 bill because they were so happy about the quality service they
received, what would be the appropriate action to take? - ANSC. Thank the taxpayer, and
explain that you cannot accept any payment for your services.
4.Jake is an IRS tax law-certified volunteer preparer at a VITA/TCE site. When preparing a
return for Jill, Jake learns that Jill does not have a bank account to receive a direct deposit of
her refund. Jill is distraught when Jake tells her the paper refund check will take three or four
weeks longer than the refund being direct deposited. Jill asks Jake if he can deposit her refund
in his bank account and then turn the money over to her when he gets it. What should Jake do?
- ANSB. Jake should explain that a taxpayer's federal or state refund cannot be deposited into a
VITA/TCE volunteer's bank account and she will have to open an account in her own name to
have the refund direct deposited.
5.Max prepares a tax return for Ali at a VITA/TCE site. He finds out during the interview that Ali
has no health insurance. After Ali leaves the site, Max writes her name and contact information
down to take home to his wife who sells health insurance for profit. Which of the following
statements is true? - ANSB. Max has violated the VSC because he is using confidential
information to engage in a financial transaction to further his own or another's personal interest.
6.Bob, an IRS tax law-certified volunteer preparer, told the taxpayer that cash income does not
need to be reported because the IRS does not know about it. Bob prepared a tax return
excluding the cash income. Jim, the designated quality reviewer, simply missed this omission
and the return was printed, signed, and e-filed. Who has violated the Volunteer Standards of
Conduct? - ANSA. Bob, the tax law-certified volunteer who prepared the return.
7.Sue, a VITA/TCE site coordinator, was watching the local news when she saw Aaron, a new
tax law-certified volunteer, in a story about several bank employees being arrested for suspicion
of embezzlement. She saw Aaron being led out of the bank in handcuffs. Three days later, Sue
is shocked when she sees Aaron show up at the site ready to volunteer, apparently out on bond.
She pulls Aaron aside and explains that his arrest on suspicion of embezzlement could have a
negative effect on the site and therefore she must ask him to leave the site. Sue uses the
external referral process to report the details to IRS-SPEC by sending an email to
. Did Sue take appropriate actions as the site coordinator? - ANSYes
